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Benchmark Integrated Health

Program Coordinator

Benchmark Integrated Health, Toledo, Ohio, United States, 43614

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Benchmark Integrated Health Get AI-powered advice on this job and more exclusive features. Position Summary

The Program Coordinator is responsible for the overall day-to-day operation and supervision of programs serving individuals with developmental and/or intellectual disabilities. This role directly supervises Direct Care staff, ensuring quality service delivery, regulatory compliance, and the well-being of each client. The Program Coordinator supports staff through coaching, training, and evaluation, and maintains strong, proactive communication with families, guardians, and interdisciplinary teams. Oversee the daily functioning of programming for clients to ensure a safe, supportive, and therapeutic environment. Supervise, coach, and evaluate Direct Care staff; address personnel issues, ensure compliance with agency policies, and implement strategies to reduce turnover. Facilitate new hire orientation and mandatory ongoing training for staff. Maintain appropriate staffing ratios at all times; cover shifts as necessary due to call-offs or vacancies. Monitor and ensure timely, accurate completion of all required documentation, including: Medication Administration Records (MARs) Unusual Incident Reports (UIRs) Major Unusual Incidents (MUIs) Daily logs and other program documentation Maintain up-to-date knowledge of all clients' Individual Service Plans (ISPs), including medical, psychiatric, behavioral, nutritional, and social needs; train staff to implement ISPs as written. Actively support the admissions and discharge process for clients. Ensure compliance with all agency, state, and federal regulations. Promote and facilitate communication between Residential and Day/Activity programs to ensure coordinated care. Build and maintain positive, proactive, and professional relationships with clients' families and guardians; provide regular updates and address concerns promptly. Intervene immediately to resolve potential or actual issues with families/guardians or other stakeholders. Participate in agency meetings, trainings, and professional development activities as required.

Ensure proper billing procedures are followed by maintaining required staffing ratios and accurate documentation. Monitor site expenses and work within the allocated budget.

Position Summary

The Program Coordinator is responsible for the overall day-to-day operation and supervision of programs serving individuals with developmental and/or intellectual disabilities. This role directly supervises Direct Care staff, ensuring quality service delivery, regulatory compliance, and the well-being of each client. The Program Coordinator supports staff through coaching, training, and evaluation, and maintains strong, proactive communication with families, guardians, and interdisciplinary teams.

Essential Duties & Responsibilities

Oversee the daily functioning of programming for clients to ensure a safe, supportive, and therapeutic environment. Supervise, coach, and evaluate Direct Care staff; address personnel issues, ensure compliance with agency policies, and implement strategies to reduce turnover. Facilitate new hire orientation and mandatory ongoing training for staff. Maintain appropriate staffing ratios at all times; cover shifts as necessary due to call-offs or vacancies. Monitor and ensure timely, accurate completion of all required documentation, including: Medication Administration Records (MARs) Unusual Incident Reports (UIRs) Major Unusual Incidents (MUIs) Daily logs and other program documentation Maintain up-to-date knowledge of all clients' Individual Service Plans (ISPs), including medical, psychiatric, behavioral, nutritional, and social needs; train staff to implement ISPs as written. Actively support the admissions and discharge process for clients. Ensure compliance with all agency, state, and federal regulations. Promote and facilitate communication between Residential and Day/Activity programs to ensure coordinated care. Build and maintain positive, proactive, and professional relationships with clients' families and guardians; provide regular updates and address concerns promptly. Intervene immediately to resolve potential or actual issues with families/guardians or other stakeholders. Participate in agency meetings, trainings, and professional development activities as required.

Administrative & Billing Responsibilities

Ensure proper billing procedures are followed by maintaining required staffing ratios and accurate documentation. Monitor site expenses and work within the allocated budget.

Physical Demands

Ability to lift and transfer up to 50 pounds. Frequent standing, walking, bending, and reaching. May be required to assist clients' with mobility and activities of daily living. Ability to respond promptly to emergency situations, including physically assisting clients' as necessary. Seniority level

Seniority level

Mid-Senior level Employment type

Employment type

Full-time Job function

Job function

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