Iowa Staffing
Helpdesk / Deskside Support Position
We are looking for a detail-oriented Helpdesk / Deskside Support team member to join our client's team in Cedar Rapids, Iowa. This role involves providing technical assistance to external and internal users via phone, chat, or deskside with resolving IT-related issues in a friendly and timely manner. If you have a passion for troubleshooting, delivering exceptional service, and learning new technologies then this position is an excellent opportunity to grow your skills! Come grow with a well established Cedar Rapids company by applying now. Responsibilities: Respond to user inquiries and provide timely resolutions to technical issues. Troubleshoot and resolve problems related to Microsoft Windows 10 and Office 365 applications. Handle service desk tickets efficiently, ensuring proper documentation and follow-up. Assist in maintaining system functionality by testing and verifying computer components. Collaborate with team members to ensure consistent support and knowledge sharing. Provide desktop support by addressing hardware and software concerns. Communicate effectively with users to understand and resolve their challenges. Requirements: At least 1 year of experience in a help desk or technical support role. Proficiency in Active Directory management and troubleshooting. Solid understanding of Microsoft Windows 10 and basic commands. Experience with Microsoft Office products, including Excel, Word, and Outlook. Strong analytical and problem-solving abilities. Basic knowledge of Windows functions, such as file explorer and navigation. Excellent verbal and written communication skills. Ability to handle service desk tickets and document resolutions effectively.
We are looking for a detail-oriented Helpdesk / Deskside Support team member to join our client's team in Cedar Rapids, Iowa. This role involves providing technical assistance to external and internal users via phone, chat, or deskside with resolving IT-related issues in a friendly and timely manner. If you have a passion for troubleshooting, delivering exceptional service, and learning new technologies then this position is an excellent opportunity to grow your skills! Come grow with a well established Cedar Rapids company by applying now. Responsibilities: Respond to user inquiries and provide timely resolutions to technical issues. Troubleshoot and resolve problems related to Microsoft Windows 10 and Office 365 applications. Handle service desk tickets efficiently, ensuring proper documentation and follow-up. Assist in maintaining system functionality by testing and verifying computer components. Collaborate with team members to ensure consistent support and knowledge sharing. Provide desktop support by addressing hardware and software concerns. Communicate effectively with users to understand and resolve their challenges. Requirements: At least 1 year of experience in a help desk or technical support role. Proficiency in Active Directory management and troubleshooting. Solid understanding of Microsoft Windows 10 and basic commands. Experience with Microsoft Office products, including Excel, Word, and Outlook. Strong analytical and problem-solving abilities. Basic knowledge of Windows functions, such as file explorer and navigation. Excellent verbal and written communication skills. Ability to handle service desk tickets and document resolutions effectively.