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Health Center Administrator
Join our team as a Health Center Administrator (HCA) and make a meaningful impact on community health! Under direction of the Division Chief of Primary Care and Family Health, the HCA oversees staff performing healthcare services. Program oversight includes outreach, analysis, compliance, strategic planning and/or performance measurement work. The responsibilities include coordination of assigned activities with staff in other divisions and departments; provides highly responsible and complex staff assistance; and performs other duties as assigned. If you're passionate about improving lives and leading teams toward innovative, equitable health solutions, we want to hear from you! The County Health Department is accepting applications to fill one (1) full-time Health Center Administrator vacancy located in Santa Barbara. The County classification title is Health Services Manager II. This position is "At-Will" and exempt from Civil Service protections. All County leaders are expected to uphold the values of accountability, customer-focus, and efficiency. Incumbents lead others and model behaviors that exemplify quality customer service; provide effective and ethical leadership; creatively and strategically plan, develop, and implement programs that use human and financial resources to achieve results; are accountable for strategy and goal formation consistent with the County's mission and key business objectives; engage stakeholders; communicate and collaborate effectively at multiple levels; develop employees; analyze issues and data; and efficiently use public resources. This position also forges strategic relationships with community-based health care providers and other organizations in the Santa Barbara community to strengthen the healthcare infrastructure, simplify access, and promote efficiency of services available to the patient population. The County of Santa Barbara Health Department: Our mission is to improve the health of our communities by preventing disease, promoting wellness, protecting the health of our environment, and ensuring access to needed health care at federally qualified health centers. Our vision is healthier communities through leadership, partnership and science. With a staff of 539+ and a budget of approximately $118.8 million, County Health serves a population of about 440,000 residents in Santa Barbara County. The Santa Barbara Health Care Center (SBHCC) is a County-owned and operated FQHC/CHC located in Santa Barbara, CA, serving more than 6,000 patients annually with more than 22,000 visits. The Santa Barbara Health Care Center offers Primary Care, Internal Medicine, Women's Health services, including comprehensive OB care, and robust Specialty Services, such as Orthopedics, Neurology, Urology, Nephrology, and Endocrinology. In addition, an in-house pharmacy, and integrated behavioral health provide care to thousands of patients in our community. The SBHCC provides essential care to persons experiencing homelessness and delivers field-based services through the Healthcare for the Homeless program. In partnership with Santa Barbara Cottage Hospital, the SBHCC team trains physicians in the Internal Medicine and Surgical Residency Programs to serve our patients. This center is an exciting and unique part of the County's Public Health Department, with an excellent staff of more than 50 employees, and a stellar leadership team. The dedicated and caring staff of professionals with the Santa Barbara Health Care Center exhibit great pride and joy in serving the healthcare needs of the community. We proudly serve patients who are either self-pay (uninsured) or under-insured, enrolled in Medicare or Medi-Cal, and over 60% of the patients prefer Spanish as their spoken language. The Santa Barbara Health Center Administrator (HCA) works in partnership with the HCC's Chief Physician. The leadership team also includes the HCC's Office Professionals, who report directly to the HCA, and Supervising Nurses, who report to the HCA and Chief Physician. Additionally, this position has a peer group of four other HCAs. These peers collaborate to ensure standardization and best practices across all sites. As part of the broader PHD, this position also collaborates with other disciplines such as WIC/nutrition services, disease control, and fiscal to ensure efficient and effective services are provided to the community. The Ideal Candidate will possess: Master's in Health Care Administration or related healthcare field (ideal but not required). Proven track record managing and leading a Federally Qualified Health Center (FQHC) or Community Health Center (CHC) Experience preparing budgets and monitoring costs while simultaneously ensuring that patients receive the best care available strong financial skills are required Demonstrated experience utilizing technology including an Electronic Health Record (EHR) system to drive reports and information that inform strategic and quality enhancements to clinic services Experience with the implementation of team-based care Management experience in the public sector and familiarity with the disciplinary process in unionized environments Success in community organizing and collaborating with non-profit agencies and government entities and leaders Experience working with vendors and contractors, and a basic understanding of procurement processes Proven leadership in supervision and oversight of support staff Good judgment skills as a solution-oriented strategic problem solver, and a reputation for being approachable and making a positive impact throughout the organization Excellent interpersonal skills and the ability to earn and maintain the trust and respect of the staff, peers, and external stakeholders Great customer service skills and experience working with the public in a professional environment to continuously improve patient satisfaction and access to care Strong skills and experience in managing people, with the ability to inspire high standards and a sense of collaboration to accomplish organizational goals for the HCC Ability to work with a team of peers to develop and achieve broad countywide goals for the entire division Ability to analyze expenditure trends and assist in monitoring departmental budgets Ability to work independently, organize and prioritize work, and meet critical deadlines Spanish/English bilingual skills are desirable but not required Examples of Duties: Oversees and takes responsibility for all elements of SBHCC operations, including patient scheduling, delivery of quality clinical care, implementation of quality improvement projects, compliance with all regulations and policies, ensuring teamwork within and across teams, and responding to patient concerns Supervises and motivates staff to utilize excellent customer service skills in all aspects of clinical operations Establishes systems for regulatory compliance and produces a high-quality medical facility that meets or exceeds its budget and service goals Provides oversight in key focus areas including business operations, fiscal management, information technology, human resources management, organizational management, patient care systems, quality management and risk management Participates in both standing and ad hoc multidisciplinary meetings and/or workgroups that address issues pertaining to operational factors such as quality, practice management, EHR, customer service, etc Fosters a culture of continuous quality improvement, equity, inclusion, and operational efficiency Employment Standards: The knowledge, skills, and abilities listed below may be acquired through various types of training, education, and experience. A typical way to acquire the required knowledge and abilities would be: Equivalent of a bachelor's degree from an accredited four-year college or university in public health administration, public administration, healthcare administration, or related field AND, Five (5) years of progressively responsible experience in public health administration, public administration, mental health, healthcare administration, or a related field including at least two (2) years as a supervisor or manager. Licenses and Certificates: For specific positions, possession and maintenance of a valid California driver's license and the ability to meet automobile insurability requirements of the County or the ability to provide suitable transportation needs as a condition of continued employment. Knowledge of: Principles, practices, and techniques of healthcare management in a public agency setting including public health and healthcare including the adherence of laws, regulations, policies, and procedures. Trends in public, mental, and medical health issues. Principles and practices of public administration and program management, including strategic planning, implementation, and evaluation. Management principles, practices, and techniques. Principles and practices of fiscal management and budgeting. Principles and practices of program planning and administration. Personnel management principles and practices, including employee supervision, training, and evaluation. Principles and applications of critical thinking and analysis. Principles and practices of group facilitation, conflict resolution, and consensus building. Principles and practices of procurement and contract administration. Principles and techniques of effective oral presentations. Applicable federal, state, and local laws, codes, regulations, and standards.
Join our team as a Health Center Administrator (HCA) and make a meaningful impact on community health! Under direction of the Division Chief of Primary Care and Family Health, the HCA oversees staff performing healthcare services. Program oversight includes outreach, analysis, compliance, strategic planning and/or performance measurement work. The responsibilities include coordination of assigned activities with staff in other divisions and departments; provides highly responsible and complex staff assistance; and performs other duties as assigned. If you're passionate about improving lives and leading teams toward innovative, equitable health solutions, we want to hear from you! The County Health Department is accepting applications to fill one (1) full-time Health Center Administrator vacancy located in Santa Barbara. The County classification title is Health Services Manager II. This position is "At-Will" and exempt from Civil Service protections. All County leaders are expected to uphold the values of accountability, customer-focus, and efficiency. Incumbents lead others and model behaviors that exemplify quality customer service; provide effective and ethical leadership; creatively and strategically plan, develop, and implement programs that use human and financial resources to achieve results; are accountable for strategy and goal formation consistent with the County's mission and key business objectives; engage stakeholders; communicate and collaborate effectively at multiple levels; develop employees; analyze issues and data; and efficiently use public resources. This position also forges strategic relationships with community-based health care providers and other organizations in the Santa Barbara community to strengthen the healthcare infrastructure, simplify access, and promote efficiency of services available to the patient population. The County of Santa Barbara Health Department: Our mission is to improve the health of our communities by preventing disease, promoting wellness, protecting the health of our environment, and ensuring access to needed health care at federally qualified health centers. Our vision is healthier communities through leadership, partnership and science. With a staff of 539+ and a budget of approximately $118.8 million, County Health serves a population of about 440,000 residents in Santa Barbara County. The Santa Barbara Health Care Center (SBHCC) is a County-owned and operated FQHC/CHC located in Santa Barbara, CA, serving more than 6,000 patients annually with more than 22,000 visits. The Santa Barbara Health Care Center offers Primary Care, Internal Medicine, Women's Health services, including comprehensive OB care, and robust Specialty Services, such as Orthopedics, Neurology, Urology, Nephrology, and Endocrinology. In addition, an in-house pharmacy, and integrated behavioral health provide care to thousands of patients in our community. The SBHCC provides essential care to persons experiencing homelessness and delivers field-based services through the Healthcare for the Homeless program. In partnership with Santa Barbara Cottage Hospital, the SBHCC team trains physicians in the Internal Medicine and Surgical Residency Programs to serve our patients. This center is an exciting and unique part of the County's Public Health Department, with an excellent staff of more than 50 employees, and a stellar leadership team. The dedicated and caring staff of professionals with the Santa Barbara Health Care Center exhibit great pride and joy in serving the healthcare needs of the community. We proudly serve patients who are either self-pay (uninsured) or under-insured, enrolled in Medicare or Medi-Cal, and over 60% of the patients prefer Spanish as their spoken language. The Santa Barbara Health Center Administrator (HCA) works in partnership with the HCC's Chief Physician. The leadership team also includes the HCC's Office Professionals, who report directly to the HCA, and Supervising Nurses, who report to the HCA and Chief Physician. Additionally, this position has a peer group of four other HCAs. These peers collaborate to ensure standardization and best practices across all sites. As part of the broader PHD, this position also collaborates with other disciplines such as WIC/nutrition services, disease control, and fiscal to ensure efficient and effective services are provided to the community. The Ideal Candidate will possess: Master's in Health Care Administration or related healthcare field (ideal but not required). Proven track record managing and leading a Federally Qualified Health Center (FQHC) or Community Health Center (CHC) Experience preparing budgets and monitoring costs while simultaneously ensuring that patients receive the best care available strong financial skills are required Demonstrated experience utilizing technology including an Electronic Health Record (EHR) system to drive reports and information that inform strategic and quality enhancements to clinic services Experience with the implementation of team-based care Management experience in the public sector and familiarity with the disciplinary process in unionized environments Success in community organizing and collaborating with non-profit agencies and government entities and leaders Experience working with vendors and contractors, and a basic understanding of procurement processes Proven leadership in supervision and oversight of support staff Good judgment skills as a solution-oriented strategic problem solver, and a reputation for being approachable and making a positive impact throughout the organization Excellent interpersonal skills and the ability to earn and maintain the trust and respect of the staff, peers, and external stakeholders Great customer service skills and experience working with the public in a professional environment to continuously improve patient satisfaction and access to care Strong skills and experience in managing people, with the ability to inspire high standards and a sense of collaboration to accomplish organizational goals for the HCC Ability to work with a team of peers to develop and achieve broad countywide goals for the entire division Ability to analyze expenditure trends and assist in monitoring departmental budgets Ability to work independently, organize and prioritize work, and meet critical deadlines Spanish/English bilingual skills are desirable but not required Examples of Duties: Oversees and takes responsibility for all elements of SBHCC operations, including patient scheduling, delivery of quality clinical care, implementation of quality improvement projects, compliance with all regulations and policies, ensuring teamwork within and across teams, and responding to patient concerns Supervises and motivates staff to utilize excellent customer service skills in all aspects of clinical operations Establishes systems for regulatory compliance and produces a high-quality medical facility that meets or exceeds its budget and service goals Provides oversight in key focus areas including business operations, fiscal management, information technology, human resources management, organizational management, patient care systems, quality management and risk management Participates in both standing and ad hoc multidisciplinary meetings and/or workgroups that address issues pertaining to operational factors such as quality, practice management, EHR, customer service, etc Fosters a culture of continuous quality improvement, equity, inclusion, and operational efficiency Employment Standards: The knowledge, skills, and abilities listed below may be acquired through various types of training, education, and experience. A typical way to acquire the required knowledge and abilities would be: Equivalent of a bachelor's degree from an accredited four-year college or university in public health administration, public administration, healthcare administration, or related field AND, Five (5) years of progressively responsible experience in public health administration, public administration, mental health, healthcare administration, or a related field including at least two (2) years as a supervisor or manager. Licenses and Certificates: For specific positions, possession and maintenance of a valid California driver's license and the ability to meet automobile insurability requirements of the County or the ability to provide suitable transportation needs as a condition of continued employment. Knowledge of: Principles, practices, and techniques of healthcare management in a public agency setting including public health and healthcare including the adherence of laws, regulations, policies, and procedures. Trends in public, mental, and medical health issues. Principles and practices of public administration and program management, including strategic planning, implementation, and evaluation. Management principles, practices, and techniques. Principles and practices of fiscal management and budgeting. Principles and practices of program planning and administration. Personnel management principles and practices, including employee supervision, training, and evaluation. Principles and applications of critical thinking and analysis. Principles and practices of group facilitation, conflict resolution, and consensus building. Principles and practices of procurement and contract administration. Principles and techniques of effective oral presentations. Applicable federal, state, and local laws, codes, regulations, and standards.