Tivolisworld
Job Description
About the Role:
Tivoli'sWorld Staffing is seeking a dependable and technically skilled
IT Support Technician
to support our clients' growing technology needs. This position is ideal for candidates experienced in both
on-site
and
remote technical support , capable of troubleshooting a variety of IT issues across hardware, software, and networks.
Key Responsibilities:
Provide front-line
remote and on-site technical support
for desktops, laptops, printers, and mobile devices Troubleshoot a wide range of technical issues including software errors, hardware failures, and connectivity problems Assist with user account setup, email configuration, password resets, and basic network access support Guide users through issue resolution remotely via phone, email, or screen-sharing tools Install, configure, and update operating systems and applications Maintain ticket logs, documentation, and escalate complex cases to senior support when necessary Ensure client systems follow company policies and meet security standards Requirements
Skills & Qualifications:
Strong troubleshooting skills across hardware, software, and networking environments Proficient in remote support tools (e.g., TeamViewer, AnyDesk, Remote Desktop, Zoom, etc.) Familiarity with Windows, macOS, and basic mobile operating systems Experience with cloud platforms and business applications like Microsoft 365 and Google Workspace Clear communication skills and a professional, customer-focused approach Ability to multitask and prioritize in a fast-paced support environment Preferred Certifications (not required):
CompTIA A+ or Network+ Microsoft Certified: Modern Desktop Administrator Associate Google IT Support Professional Certificate Education & Experience:
Associate degree in IT, Computer Science, or related field 1-2 years of prior helpdesk or IT support experience Benefits
Benefits of Working with Tivoli'sWorld:
Competitive bi-weekly pay Temp-to-perm growth opportunities
with reputable companies Hands-on experience
with varied client environments Flexible assignments
including remote and hybrid options Supportive agency team
helping match you with the right roles Quick onboarding process
and access to tools you need to succeed
Join a network of professionals who thrive in dynamic, tech-driven environments.
Apply today and take the next step in your IT support career with Tivoli'sWorld.
Tivoli'sWorld Staffing is seeking a dependable and technically skilled
IT Support Technician
to support our clients' growing technology needs. This position is ideal for candidates experienced in both
on-site
and
remote technical support , capable of troubleshooting a variety of IT issues across hardware, software, and networks.
Key Responsibilities:
Provide front-line
remote and on-site technical support
for desktops, laptops, printers, and mobile devices Troubleshoot a wide range of technical issues including software errors, hardware failures, and connectivity problems Assist with user account setup, email configuration, password resets, and basic network access support Guide users through issue resolution remotely via phone, email, or screen-sharing tools Install, configure, and update operating systems and applications Maintain ticket logs, documentation, and escalate complex cases to senior support when necessary Ensure client systems follow company policies and meet security standards Requirements
Skills & Qualifications:
Strong troubleshooting skills across hardware, software, and networking environments Proficient in remote support tools (e.g., TeamViewer, AnyDesk, Remote Desktop, Zoom, etc.) Familiarity with Windows, macOS, and basic mobile operating systems Experience with cloud platforms and business applications like Microsoft 365 and Google Workspace Clear communication skills and a professional, customer-focused approach Ability to multitask and prioritize in a fast-paced support environment Preferred Certifications (not required):
CompTIA A+ or Network+ Microsoft Certified: Modern Desktop Administrator Associate Google IT Support Professional Certificate Education & Experience:
Associate degree in IT, Computer Science, or related field 1-2 years of prior helpdesk or IT support experience Benefits
Benefits of Working with Tivoli'sWorld:
Competitive bi-weekly pay Temp-to-perm growth opportunities
with reputable companies Hands-on experience
with varied client environments Flexible assignments
including remote and hybrid options Supportive agency team
helping match you with the right roles Quick onboarding process
and access to tools you need to succeed
Join a network of professionals who thrive in dynamic, tech-driven environments.
Apply today and take the next step in your IT support career with Tivoli'sWorld.