Canonical
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Enterprise Customer Success Manager
role at
Canonical .
Please make sure you read the following details carefully before making any applications. Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is widely used in initiatives such as public cloud, data science, AI, engineering innovation, and IoT. Our customers include top public cloud and silicon providers, and industry leaders across various sectors. We are a founder-led, profitable, and growing company with a distributed team of over 1200 colleagues in more than 75 countries, with few office-based roles. Teams meet in person 2-4 times a year in interesting locations worldwide to align on strategy and execution.
We are hiring an
Enterprise Customer Success Manager . Customer success is a strategic department aimed at reducing risk and churn, facilitating product adoption, and supporting expansion within existing accounts. CSMs develop trust with customers, understand their objectives, and align expectations, suggesting additional services or products to increase loyalty, address pain points, and deliver collaborative roadmaps.
Our growing Customer Success team provides thoughtful, precise interactions across our product portfolio, from Ubuntu to open-source infrastructure and applications. To focus effectively on each customer, CSMs are specialized in one of the following segments:
Mass - SMEs or large businesses starting their journey with Canonical
Focus - Large companies with established ARR
Step Growth - High-potential customers
All CSMs contribute to business support for remaining, not-yet-assigned customers, including our Store customers.
Location:
This role is remote.
What your day will look like
Onboard new customers and introduce them to our products and support processes, including Ubuntu Pro, MAAS, Landscape, Openstack, Ceph, Kubernetes, data applications, and more.
Coordinate complex projects with developers, IT managers, and decision-makers across industries.
Collaborate with Sales, Field Engineering, and Support to develop engagement plans that meet customer objectives.
Manage a customer portfolio in a specific region, identifying growth opportunities or renewal risks with Sales.
Conduct weekly customer and business reviews with cross-functional teams to identify and resolve blockers.
Advocate for customers internally and influence product roadmaps, websites, documentation, and processes to improve satisfaction and retention.
Support customers through reactive ticket requests.
Create campaigns targeting multiple customers via digital touchpoints.
What we are looking for in you The ideal candidate has excellent customer-facing skills and a passion for cloud and data center technologies. Requirements include:
At least 5 years of relevant IT experience, with exposure to Linux OS, data applications, storage, cloud computing, networking, security, migration, or IoT.
Strong presentation skills capable of discussing complex software.
Experience improving internal processes while delivering projects on time.
Team player with ability to interact across departments and levels.
Knowledge of agile methodologies.
Proficiency in Spanish and Portuguese, in addition to English, is highly valued.
Additional skills that you might also bring
Experience with Salesforce, Jira, or other CRMs.
What we offer colleagues
Distributed work environment with biannual in-person team sprints.
USD 2,000 annual learning and development budget.
Annual compensation review, recognition rewards, holiday leave, maternity/paternity leave.
Wellness programs, travel opportunities, and travel benefits for company events.
About Canonical Canonical is a pioneer in open source, publishing Ubuntu, a key platform for AI, IoT, and cloud. We recruit globally and uphold high standards for excellence. Since 2004, most colleagues work remotely, fostering a future-focused work environment that encourages innovation, learning, and growth.
Canonical is an equal opportunity employer We value diversity and are committed to creating an inclusive environment, considering all applicants fairly regardless of background or identity.
#J-18808-Ljbffr
Enterprise Customer Success Manager
role at
Canonical .
Please make sure you read the following details carefully before making any applications. Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is widely used in initiatives such as public cloud, data science, AI, engineering innovation, and IoT. Our customers include top public cloud and silicon providers, and industry leaders across various sectors. We are a founder-led, profitable, and growing company with a distributed team of over 1200 colleagues in more than 75 countries, with few office-based roles. Teams meet in person 2-4 times a year in interesting locations worldwide to align on strategy and execution.
We are hiring an
Enterprise Customer Success Manager . Customer success is a strategic department aimed at reducing risk and churn, facilitating product adoption, and supporting expansion within existing accounts. CSMs develop trust with customers, understand their objectives, and align expectations, suggesting additional services or products to increase loyalty, address pain points, and deliver collaborative roadmaps.
Our growing Customer Success team provides thoughtful, precise interactions across our product portfolio, from Ubuntu to open-source infrastructure and applications. To focus effectively on each customer, CSMs are specialized in one of the following segments:
Mass - SMEs or large businesses starting their journey with Canonical
Focus - Large companies with established ARR
Step Growth - High-potential customers
All CSMs contribute to business support for remaining, not-yet-assigned customers, including our Store customers.
Location:
This role is remote.
What your day will look like
Onboard new customers and introduce them to our products and support processes, including Ubuntu Pro, MAAS, Landscape, Openstack, Ceph, Kubernetes, data applications, and more.
Coordinate complex projects with developers, IT managers, and decision-makers across industries.
Collaborate with Sales, Field Engineering, and Support to develop engagement plans that meet customer objectives.
Manage a customer portfolio in a specific region, identifying growth opportunities or renewal risks with Sales.
Conduct weekly customer and business reviews with cross-functional teams to identify and resolve blockers.
Advocate for customers internally and influence product roadmaps, websites, documentation, and processes to improve satisfaction and retention.
Support customers through reactive ticket requests.
Create campaigns targeting multiple customers via digital touchpoints.
What we are looking for in you The ideal candidate has excellent customer-facing skills and a passion for cloud and data center technologies. Requirements include:
At least 5 years of relevant IT experience, with exposure to Linux OS, data applications, storage, cloud computing, networking, security, migration, or IoT.
Strong presentation skills capable of discussing complex software.
Experience improving internal processes while delivering projects on time.
Team player with ability to interact across departments and levels.
Knowledge of agile methodologies.
Proficiency in Spanish and Portuguese, in addition to English, is highly valued.
Additional skills that you might also bring
Experience with Salesforce, Jira, or other CRMs.
What we offer colleagues
Distributed work environment with biannual in-person team sprints.
USD 2,000 annual learning and development budget.
Annual compensation review, recognition rewards, holiday leave, maternity/paternity leave.
Wellness programs, travel opportunities, and travel benefits for company events.
About Canonical Canonical is a pioneer in open source, publishing Ubuntu, a key platform for AI, IoT, and cloud. We recruit globally and uphold high standards for excellence. Since 2004, most colleagues work remotely, fostering a future-focused work environment that encourages innovation, learning, and growth.
Canonical is an equal opportunity employer We value diversity and are committed to creating an inclusive environment, considering all applicants fairly regardless of background or identity.
#J-18808-Ljbffr