Reeco
Join to apply for the
Supplier Customer Success Manager
role at
Reeco 2 days ago Be among the first 25 applicants Join to apply for the
Supplier Customer Success Manager
role at
Reeco Get AI-powered advice on this job and more exclusive features. About Us
Interested in this role You can find all the relevant information in the description below.
Welcome to About Us
Welcome to
Reeco , where we’re transforming the back-of-house tech for the hospitality industry. Think of it like this: while hotels are all about luxury and convenience, their operations are often stuck in the ‘90s. From emailing suppliers to doing inventory with pen and paper – it’s outdated, inefficient, and expensive. That’s where we come in! With the power of AI, we help streamline operations for top brands like Hilton, Marriott, Hyatt, and IHG, so they can focus on what really matters – delivering amazing guest experiences while keeping everything running like clockwork.
Why Reeco
At
Reeco , we live by our core values, which we call
Heartt : Humility, Excellence, Ambition, Respect, Transparency, and Trust. We believe that by putting both
heart
and mind into everything we do, we can transform the hospitality industry. We’re on a mission to provide simple, powerful solutions for our customers with the same dedication they put into serving their guests.
Did we mention we’re one of the fastest-growing companies to watch for 2024-2025? Join us and help build the future of hospitality tech!
What you'll do:
Supplier Onboarding:
Lead the onboarding process for new clients, ensuring a smooth and efficient transition to our platform. Conduct personalized training sessions and create comprehensive onboarding materials to educate clients on our software's features and functionalities. Develop and maintain an onboarding timeline and checklist, tracking progress and addressing any issues that arise.
Implementation and Configuration:
Assist clients in setting up and configuring our software to meet their specific needs and requirements. Collaborate with clients to understand their business processes and provide tailored solutions to optimize their use of our platform.
Customer Support and Troubleshooting:
Serve as the primary point of contact for clients during the onboarding phase, providing timely and effective support. Troubleshoot and resolve any technical issues or challenges clients may encounter during the implementation process.
Client Relationship Management:
Build strong, long-lasting relationships with new clients, ensuring a positive onboarding experience. Gather feedback from clients to continuously improve the onboarding process and enhance customer satisfaction.
Cross-Functional Collaboration:
Work closely with the sales team to understand client expectations and ensure a smooth handoff from sales to onboarding. Collaborate with the product team to provide feedback on user experience and suggest improvements based on client needs.
Documentation and Reporting:
Maintain detailed records of onboarding activities, client interactions, and progress. Generate regular reports on onboarding status, client feedback, and areas for improvement.
Requirements:
Who You Are:
Experience:
1+ years of experience in an onboarding, implementation, or customer success role, preferably in a tech startup or software company. Experience in the hospitality industry or working with hospitality software solutions is a plus.
Skills:
Excellent communication and interpersonal skills, with the ability to convey technical information to non-technical users. Strong organizational and project management skills, with the ability to manage multiple onboarding projects simultaneously. Problem-solving mindset with a proactive approach to addressing client needs and challenges. Proficiency in using onboarding and CRM tools. Bilingual English/Spanish
Education:
Bachelor’s degree in Business, Hospitality Management, Information Technology, or a related field, or equivalent experience.
Perks & Benefits
Competitive Salary and Benefits: A competitive salary package and comprehensive benefits, including health insurance, retirement plans, and paid time off. Growth Opportunities The opportunity to grow with a fast-paced startup and take on increased responsibilities as we expand. Innovative Environment: Work with a talented and passionate team dedicated to transforming the hospitality industry through technology. A dynamic office in Miami, FL, offering high-end amenities and perks for all of our employees
How To Apply
Ready to join a company where your work has real impact? Send us your resume, and don’t forget to share why
Heartt
resonates with you!
At
Reeco , we believe in working smart, staying humble, and always bringing our best. Let’s change the future of hospitality together. Only Qualified leads will be answered.Seniority level
Seniority levelNot Applicable Employment type
Employment typeFull-time Job function
Job functionOther IndustriesHospitality Referrals increase your chances of interviewing at Reeco by 2x Get notified about new Customer Success Manager jobs in
Miami, FL . Miami, FL $75,000.00-$85,000.00 4 weeks ago Customer Success Manager - Maritime industry - MIAMI Miami, FL $48,000.00-$107,000.00 2 weeks ago Strategic Customer Success Manager, Americas Miami, FL $145,000.00-$165,000.00 2 weeks ago Miami, FL $15,000.00-$65,000.00 4 weeks ago Miami, FL $59,500.00-$110,500.00 1 week ago Associate Digital Client Success Manager Miami, FL $60,000.00-$80,000.00 2 weeks ago Fort Lauderdale, FL $62,000.00-$75,000.00 1 day ago Fort Lauderdale, FL $65,000.00-$80,000.00 1 month ago Miami, FL $60,000.00-$65,000.00 1 month ago Fort Lauderdale, FL $50,000.00-$55,000.00 2 weeks ago Customer Service Manager, Accounting Department We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
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Supplier Customer Success Manager
role at
Reeco 2 days ago Be among the first 25 applicants Join to apply for the
Supplier Customer Success Manager
role at
Reeco Get AI-powered advice on this job and more exclusive features. About Us
Interested in this role You can find all the relevant information in the description below.
Welcome to About Us
Welcome to
Reeco , where we’re transforming the back-of-house tech for the hospitality industry. Think of it like this: while hotels are all about luxury and convenience, their operations are often stuck in the ‘90s. From emailing suppliers to doing inventory with pen and paper – it’s outdated, inefficient, and expensive. That’s where we come in! With the power of AI, we help streamline operations for top brands like Hilton, Marriott, Hyatt, and IHG, so they can focus on what really matters – delivering amazing guest experiences while keeping everything running like clockwork.
Why Reeco
At
Reeco , we live by our core values, which we call
Heartt : Humility, Excellence, Ambition, Respect, Transparency, and Trust. We believe that by putting both
heart
and mind into everything we do, we can transform the hospitality industry. We’re on a mission to provide simple, powerful solutions for our customers with the same dedication they put into serving their guests.
Did we mention we’re one of the fastest-growing companies to watch for 2024-2025? Join us and help build the future of hospitality tech!
What you'll do:
Supplier Onboarding:
Lead the onboarding process for new clients, ensuring a smooth and efficient transition to our platform. Conduct personalized training sessions and create comprehensive onboarding materials to educate clients on our software's features and functionalities. Develop and maintain an onboarding timeline and checklist, tracking progress and addressing any issues that arise.
Implementation and Configuration:
Assist clients in setting up and configuring our software to meet their specific needs and requirements. Collaborate with clients to understand their business processes and provide tailored solutions to optimize their use of our platform.
Customer Support and Troubleshooting:
Serve as the primary point of contact for clients during the onboarding phase, providing timely and effective support. Troubleshoot and resolve any technical issues or challenges clients may encounter during the implementation process.
Client Relationship Management:
Build strong, long-lasting relationships with new clients, ensuring a positive onboarding experience. Gather feedback from clients to continuously improve the onboarding process and enhance customer satisfaction.
Cross-Functional Collaboration:
Work closely with the sales team to understand client expectations and ensure a smooth handoff from sales to onboarding. Collaborate with the product team to provide feedback on user experience and suggest improvements based on client needs.
Documentation and Reporting:
Maintain detailed records of onboarding activities, client interactions, and progress. Generate regular reports on onboarding status, client feedback, and areas for improvement.
Requirements:
Who You Are:
Experience:
1+ years of experience in an onboarding, implementation, or customer success role, preferably in a tech startup or software company. Experience in the hospitality industry or working with hospitality software solutions is a plus.
Skills:
Excellent communication and interpersonal skills, with the ability to convey technical information to non-technical users. Strong organizational and project management skills, with the ability to manage multiple onboarding projects simultaneously. Problem-solving mindset with a proactive approach to addressing client needs and challenges. Proficiency in using onboarding and CRM tools. Bilingual English/Spanish
Education:
Bachelor’s degree in Business, Hospitality Management, Information Technology, or a related field, or equivalent experience.
Perks & Benefits
Competitive Salary and Benefits: A competitive salary package and comprehensive benefits, including health insurance, retirement plans, and paid time off. Growth Opportunities The opportunity to grow with a fast-paced startup and take on increased responsibilities as we expand. Innovative Environment: Work with a talented and passionate team dedicated to transforming the hospitality industry through technology. A dynamic office in Miami, FL, offering high-end amenities and perks for all of our employees
How To Apply
Ready to join a company where your work has real impact? Send us your resume, and don’t forget to share why
Heartt
resonates with you!
At
Reeco , we believe in working smart, staying humble, and always bringing our best. Let’s change the future of hospitality together. Only Qualified leads will be answered.Seniority level
Seniority levelNot Applicable Employment type
Employment typeFull-time Job function
Job functionOther IndustriesHospitality Referrals increase your chances of interviewing at Reeco by 2x Get notified about new Customer Success Manager jobs in
Miami, FL . Miami, FL $75,000.00-$85,000.00 4 weeks ago Customer Success Manager - Maritime industry - MIAMI Miami, FL $48,000.00-$107,000.00 2 weeks ago Strategic Customer Success Manager, Americas Miami, FL $145,000.00-$165,000.00 2 weeks ago Miami, FL $15,000.00-$65,000.00 4 weeks ago Miami, FL $59,500.00-$110,500.00 1 week ago Associate Digital Client Success Manager Miami, FL $60,000.00-$80,000.00 2 weeks ago Fort Lauderdale, FL $62,000.00-$75,000.00 1 day ago Fort Lauderdale, FL $65,000.00-$80,000.00 1 month ago Miami, FL $60,000.00-$65,000.00 1 month ago Fort Lauderdale, FL $50,000.00-$55,000.00 2 weeks ago Customer Service Manager, Accounting Department We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr