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MEDSTAR HEALTH

Director Operations

MEDSTAR HEALTH, Houston, Texas, United States, 77246

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Key ResponsibilitiesOperational Leadership

Oversee daily operations across departments, including F&B, Rooms, Housekeeping, and Engineering. Champion a service-centric culture aligned with Forbes 4-star standards. Serve as acting General Manager in the absence of the hotel GM. Ensure operational excellence in all outlets: restaurant, bar, in-room dining, and banquet/catering. Food & Beverage Strategy

Drive F&B innovation and service; collaborate on seasonal menus, beverage programs, and guest experiences. Monitor food costs, labor efficiency, and outlet profitability. Develop F&B leaders to deliver guest service, team performance, and brand consistency. Guest Experience & Brand Standards

Maintain visibility in guest areas to support personalized service. Ensure departments deliver an exceptional luxury experience per brand standards. Monitor feedback, implement service recovery, and pursue continuous improvement. Team Leadership & Development

Recruit, train, coach, and retain high-performing staff and leaders. Foster a collaborative, engaging, and respectful work environment. Plan for succession and develop talent pipelines. Financial Oversight

Assist in budget development and operational planning. Analyze financials, manage P&L, and control costs. Partner with sales and marketing to support revenue initiatives. Compliance & Safety

Ensure compliance with all standards and regulations. Lead crisis management and risk mitigation planning. Qualifications

5-7 years of progressive luxury or lifestyle hotel operations experience, with strong F&B leadership. Experience in boutique or independent hotels preferred. Bachelor's in Hospitality Management or related field preferred. Deep knowledge of luxury service standards, F&B, and leadership. Proficient in budgeting, labor management, and reporting. Flexible schedule, including nights, weekends, holidays. Strong emotional intelligence, communication, and hands-on leadership skills. Why Join Us?

Lead in Houston’s refined hospitality scene. Work with a passionate team committed to luxury service. Competitive salary plus performance incentives. Comprehensive benefits: medical, dental, vision, PTO. Shape guest experiences in a unique property. **Soon to be a Curio Collection by Hilton Property** Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

Ready to make your application Please do read through the description at least once before clicking on Apply. This employer complies with employment laws. For rights information, see the Know Your Rights notice from the Department of Labor.

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