Voltage Energy
Data Entry Specialist Warranty Claims (On-Site)
Voltage Energy, Chapel Hill, North Carolina, United States, 27517
Data Entry Specialist Warranty Claims (On-Site)
Join to apply for the
Data Entry Specialist Warranty Claims (On-Site)
role at
Voltage Energy Data Entry Specialist Warranty Claims (On-Site)
Join to apply for the
Data Entry Specialist Warranty Claims (On-Site)
role at
Voltage Energy Voltage is seeking a detail-oriented and professional
Data Entry Specialist Warranty Claims
to join our on-site team in Chapel Hill, NC. In this client-facing role, you will be responsible for entering and managing warranty claim data with a high level of accuracy, while also serving as a key point of contact for customers regarding claim submissions and status updates. Youll collaborate across internal departmentsincluding quality, engineering, and finance teamsto ensure timely and accurate processing of warranty claims. This position is ideal for someone who excels in both precision-driven tasks and professional communication.
Join us in powering the futureone great hire at a time.
Essential Functions And Responsibilities
Accurately enter and maintain warranty claims and documentation in internal systems, ensuring completeness and compliance. Verify claim documentation including product details, photos, serial numbers, and supporting materials. Serve as a client-facing contact for warranty submissions, updates, and basic claim-related questions. Respond promptly and professionally to client inquiries regarding claim requirements and timelines. Communicate clearly and professionally with clients to confirm receipt of claims, request missing documentation, or provide status updates. Coordinate with internal teams (quality, engineering, and finance) to ensure accurate processing and issue resolution. Track claim progress, escalate aging or incomplete cases, and follow up on outstanding issues. Maintain organized digital records of all warranty claims, communications, and supporting documentation. Prepare reports on claims volume, status, accuracy, and cycle time for management review. Identify recurring data issues or customer concerns and recommend improvements to streamline the claims process. Uphold confidentiality and data integrity standards in all aspects of work. Represent Voltage in a courteous and solution-oriented manner during all client interactions related to warranty claims. Perform other duties as assigned.
Work Experience/Education/Skills Requirements
Associate degree preferred; high school diploma required. Minimum 2 years of experience in data entry, customer service, or warranty/claims processing. Prior client-facing or customer support experience strongly preferred. Proficiency in Microsoft Excel, Word, and ERP/CRM platforms (e.g., SAP, Salesforce). Exceptional attention to detail and organizational skills. Excellent verbal and written communication skills. Ability to prioritize tasks, manage deadlines, and maintain professionalism in a fast-paced environment.
Physical Requirements/Work Environment
Prolonged periods of sitting at a desk and working on a computer. Must be able to lift up to 15 pounds occasionally (e.g., office files, small equipment). Standard office environment with moderate noise levels. Regular in-person interaction with team members and occasional client phone calls. Must be able to focus in a fast-paced environment with frequent interruptions.
Location:
On-Site | Chapel Hill, NC
Employment Type:
Full-Time | Exempt
Equal Employment Opportunity
Voltage, LLC is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Seniority level
Seniority level
Associate Employment type
Employment type
Full-time Job function
Job function
Strategy/Planning and Information Technology Industries
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Join to apply for the
Data Entry Specialist Warranty Claims (On-Site)
role at
Voltage Energy Data Entry Specialist Warranty Claims (On-Site)
Join to apply for the
Data Entry Specialist Warranty Claims (On-Site)
role at
Voltage Energy Voltage is seeking a detail-oriented and professional
Data Entry Specialist Warranty Claims
to join our on-site team in Chapel Hill, NC. In this client-facing role, you will be responsible for entering and managing warranty claim data with a high level of accuracy, while also serving as a key point of contact for customers regarding claim submissions and status updates. Youll collaborate across internal departmentsincluding quality, engineering, and finance teamsto ensure timely and accurate processing of warranty claims. This position is ideal for someone who excels in both precision-driven tasks and professional communication.
Join us in powering the futureone great hire at a time.
Essential Functions And Responsibilities
Accurately enter and maintain warranty claims and documentation in internal systems, ensuring completeness and compliance. Verify claim documentation including product details, photos, serial numbers, and supporting materials. Serve as a client-facing contact for warranty submissions, updates, and basic claim-related questions. Respond promptly and professionally to client inquiries regarding claim requirements and timelines. Communicate clearly and professionally with clients to confirm receipt of claims, request missing documentation, or provide status updates. Coordinate with internal teams (quality, engineering, and finance) to ensure accurate processing and issue resolution. Track claim progress, escalate aging or incomplete cases, and follow up on outstanding issues. Maintain organized digital records of all warranty claims, communications, and supporting documentation. Prepare reports on claims volume, status, accuracy, and cycle time for management review. Identify recurring data issues or customer concerns and recommend improvements to streamline the claims process. Uphold confidentiality and data integrity standards in all aspects of work. Represent Voltage in a courteous and solution-oriented manner during all client interactions related to warranty claims. Perform other duties as assigned.
Work Experience/Education/Skills Requirements
Associate degree preferred; high school diploma required. Minimum 2 years of experience in data entry, customer service, or warranty/claims processing. Prior client-facing or customer support experience strongly preferred. Proficiency in Microsoft Excel, Word, and ERP/CRM platforms (e.g., SAP, Salesforce). Exceptional attention to detail and organizational skills. Excellent verbal and written communication skills. Ability to prioritize tasks, manage deadlines, and maintain professionalism in a fast-paced environment.
Physical Requirements/Work Environment
Prolonged periods of sitting at a desk and working on a computer. Must be able to lift up to 15 pounds occasionally (e.g., office files, small equipment). Standard office environment with moderate noise levels. Regular in-person interaction with team members and occasional client phone calls. Must be able to focus in a fast-paced environment with frequent interruptions.
Location:
On-Site | Chapel Hill, NC
Employment Type:
Full-Time | Exempt
Equal Employment Opportunity
Voltage, LLC is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Seniority level
Seniority level
Associate Employment type
Employment type
Full-time Job function
Job function
Strategy/Planning and Information Technology Industries
Renewable Energy Equipment Manufacturing Referrals increase your chances of interviewing at Voltage Energy by 2x Get notified about new Data Entry Specialist jobs in
Chapel Hill, NC . Durham, NC $44,766.00-$71,706.00 10 hours ago Administrative Assistant - Duke Eye Center at Erwin Rd
ADMINISTRATIVE SUPPORT ASSISTANT - 40008110
Durham, NC $37,474.00-$50,567.00 5 hours ago Administrative Assistant to the Assistant Superintendent of Human Resources
Administrative Assistant / Customer Service - Pet Sitting Company
North Raleigh, NC $13.00-$20.00 1 month ago Administrative Assistant - Duke Urogynecology at Patterson Place
Administrative Assistant - Duke Eye Center at Erwin Rd
Were unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr