Mr. Hospitality Miami
Join to apply for the
Floor Manager - VIP Guests
role at
Mr. Hospitality Miami 3 weeks ago Be among the first 25 applicants Join to apply for the
Floor Manager - VIP Guests
role at
Mr. Hospitality Miami Get AI-powered advice on this job and more exclusive features. The Floor Manager VIP Guests oversees the daily operations related to VIP and high-profile guest experiences, ensuring exceptional service and personalized attention at all times. This role directly supervises servers, bussers, and food runners assigned to VIP areas, upholds elevated service standards, and enforces company policies specific and following demanding protocols to VIP guest relations. The Floor Manager VIP Guests coordinates with the Marketing, Public Relation, Host, Beverage, Culinary and Service teams to accommodate special requests, manages VIP guest preferences, and supports the leadership team during high-profile events and peak periods. Responsible for maintaining legal compliance and operational budgets within VIP service areas, this role also identifies specialized training needs, implements staff development focused on luxury service, and provides expert support across restaurant outlets to ensure a seamless VIP guest journey
Responsibilities
Managing Floor Operations
Oversee daily operations in VIP and high-profile guest areas to ensure flawless, seamless service.
Train, supervise, and manage a specialized team specifically for VIP service, ensuring strict adherence to elevated standards, security protocol and company policies. Monitor and enforce legal and regulatory compliance (including alcohol, food safety, and labor laws). Manage inventory and cost controls; understand and analyze sales mix, issues and returns, and end-of-period inventory. Enforce all control policies and procedures (e.g., Time and Attendance, Missed Punch, PTO, Overtime, No Alcohol/Drug). Attend pre- and post-shift meetings to coordinate VIP guest needs and prepare for high-profile events Schedule staff appropriately using scheduling tools (e.g., HotSchedules), monitor time cards, and manage overtime approval. Process daily payroll to avoid discrepancies. Maintain food handling, cleaning, and sanitation standards in line with company guidelines Determine staffing needs for VIP service, conduct selective interviews, and work closely with HR to recruit top talent for these roles
Customer Service & Guest Relations
Interact directly with VIP and high-profile guests to create personalized, memorable experiences and promptly address their unique needs Respond to feedback, ensure satisfaction and resolve sensitive or challenging guest situations with diplomacy, discretion, and professionalism, escalating as necessary Empowers staff to deliver excellent VIP customer service, monitor guest satisfaction, and implements continuous improvement initiatives. Review guest feedback and satisfaction results with staff to drive continuous improvement.
Financial & Operational Management
Works within approved budgets for VIP service areas & Team, implements cost-saving measures, and analyzes profit and loss statements to meet company goals. Understand and utilize Profit and Loss statements to support company objectives. Implement cost-saving strategies as directed by management. Understands business implications of decisions, monitors market trends and competition, and identifies opportunities and threats. Manages controllable expenses for all premium products, monitors inventory and sales mix, and minimizes waste to maximize profitability. Participate in the development and implementation of corrective action plans for operational or financial issues.
Staff Leadership & Development
Communicate expectations, policies, and event details clearly to the VIP service team Supervise and mentor staff assigned to VIP areas, focusing on advanced service techniques, discretion, and professionalism to ensure guest service, operational needs, and financial objectives are met. Trains staff on specialized protocols for handling high-profile guests, procedures, and service standards; implements structured onboarding and ongoing training programs. Communicate expectations, policies, and event details clearly to all team members. Provides feedback, conducts performance reviews, and follows disciplinary procedures as needed. Uses Hotschedules to create efficient staffing plans, monitors timecards to control overtime, and processes payroll to avoid discrepancies. Model and coach adaptability, effective communication, and problem-solving skills. Maintain a professional demeanor that reflects company values and inspires confidence. Foster teamwork and collaboration; support and participate in team efforts to achieve common goals.
Compliance & Safety
Ensures compliance with all internal policies, standards, and legal requirements with strict attention to privacy and security for VIP guests. Maintains food handling, sanitation, and cleaning standards in accordance with company guidelines. Ensures consistent attendance, covers work responsibilities when absent, and arrives punctually for meetings and appointments.
Adaptability & Continuous Improvement
Adapts to changing business needs, manages competing demands, and adjusts approaches as required. Continuously builds knowledge and skills, shares expertise with the team, and encourages a culture of learning
Requirements
Education & Certification
High school diploma or equivalent; post-secondary education in hospitality, business, or management. The equivalent of 5+ work experience will be considered also.
Experience
Industry Experience: 5+ years of experience preferably within fine dining, luxury hotels, or exclusive venues., with proven leadership in service and beverage operations. Proven experience managing VIP or high-profile guest services staff training, scheduling, managing Front of house operation teams and performance management. Experience with inventory control, cost management, and understanding of Profit & Loss statements.
Skills & Knowledge
Exceptional interpersonal and guest relations skills, with a focus on creating memorable experiences and resolving conflicts. Ability to analyze profit and loss statements, manage budgets, and implement cost-saving measures. Proficiency in inventory management, scheduling, and payroll systems (e.g., Hotschedules). Thorough understanding of alcohol service laws, health and safety regulations, with heightened awareness of privacy and security protocols for VIP guests. Knowledge of wine varieties, regions. Fine wine and rare spirits. Food pairing principles will be a great plus. Ability to manage change, prioritize competing demands, and adapt to evolving business needs. Knowledge of restaurant operations, including service standards, menu planning, and inventory management. Fluency in English, French, and Spanish is required to effectively communicate with a diverse team and serve an international clientele Seniority level
Seniority level
Mid-Senior level Employment type
Employment type
Full-time Job function
Job function
Sales and Business Development Industries
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Were unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr
Floor Manager - VIP Guests
role at
Mr. Hospitality Miami 3 weeks ago Be among the first 25 applicants Join to apply for the
Floor Manager - VIP Guests
role at
Mr. Hospitality Miami Get AI-powered advice on this job and more exclusive features. The Floor Manager VIP Guests oversees the daily operations related to VIP and high-profile guest experiences, ensuring exceptional service and personalized attention at all times. This role directly supervises servers, bussers, and food runners assigned to VIP areas, upholds elevated service standards, and enforces company policies specific and following demanding protocols to VIP guest relations. The Floor Manager VIP Guests coordinates with the Marketing, Public Relation, Host, Beverage, Culinary and Service teams to accommodate special requests, manages VIP guest preferences, and supports the leadership team during high-profile events and peak periods. Responsible for maintaining legal compliance and operational budgets within VIP service areas, this role also identifies specialized training needs, implements staff development focused on luxury service, and provides expert support across restaurant outlets to ensure a seamless VIP guest journey
Responsibilities
Managing Floor Operations
Oversee daily operations in VIP and high-profile guest areas to ensure flawless, seamless service.
Train, supervise, and manage a specialized team specifically for VIP service, ensuring strict adherence to elevated standards, security protocol and company policies. Monitor and enforce legal and regulatory compliance (including alcohol, food safety, and labor laws). Manage inventory and cost controls; understand and analyze sales mix, issues and returns, and end-of-period inventory. Enforce all control policies and procedures (e.g., Time and Attendance, Missed Punch, PTO, Overtime, No Alcohol/Drug). Attend pre- and post-shift meetings to coordinate VIP guest needs and prepare for high-profile events Schedule staff appropriately using scheduling tools (e.g., HotSchedules), monitor time cards, and manage overtime approval. Process daily payroll to avoid discrepancies. Maintain food handling, cleaning, and sanitation standards in line with company guidelines Determine staffing needs for VIP service, conduct selective interviews, and work closely with HR to recruit top talent for these roles
Customer Service & Guest Relations
Interact directly with VIP and high-profile guests to create personalized, memorable experiences and promptly address their unique needs Respond to feedback, ensure satisfaction and resolve sensitive or challenging guest situations with diplomacy, discretion, and professionalism, escalating as necessary Empowers staff to deliver excellent VIP customer service, monitor guest satisfaction, and implements continuous improvement initiatives. Review guest feedback and satisfaction results with staff to drive continuous improvement.
Financial & Operational Management
Works within approved budgets for VIP service areas & Team, implements cost-saving measures, and analyzes profit and loss statements to meet company goals. Understand and utilize Profit and Loss statements to support company objectives. Implement cost-saving strategies as directed by management. Understands business implications of decisions, monitors market trends and competition, and identifies opportunities and threats. Manages controllable expenses for all premium products, monitors inventory and sales mix, and minimizes waste to maximize profitability. Participate in the development and implementation of corrective action plans for operational or financial issues.
Staff Leadership & Development
Communicate expectations, policies, and event details clearly to the VIP service team Supervise and mentor staff assigned to VIP areas, focusing on advanced service techniques, discretion, and professionalism to ensure guest service, operational needs, and financial objectives are met. Trains staff on specialized protocols for handling high-profile guests, procedures, and service standards; implements structured onboarding and ongoing training programs. Communicate expectations, policies, and event details clearly to all team members. Provides feedback, conducts performance reviews, and follows disciplinary procedures as needed. Uses Hotschedules to create efficient staffing plans, monitors timecards to control overtime, and processes payroll to avoid discrepancies. Model and coach adaptability, effective communication, and problem-solving skills. Maintain a professional demeanor that reflects company values and inspires confidence. Foster teamwork and collaboration; support and participate in team efforts to achieve common goals.
Compliance & Safety
Ensures compliance with all internal policies, standards, and legal requirements with strict attention to privacy and security for VIP guests. Maintains food handling, sanitation, and cleaning standards in accordance with company guidelines. Ensures consistent attendance, covers work responsibilities when absent, and arrives punctually for meetings and appointments.
Adaptability & Continuous Improvement
Adapts to changing business needs, manages competing demands, and adjusts approaches as required. Continuously builds knowledge and skills, shares expertise with the team, and encourages a culture of learning
Requirements
Education & Certification
High school diploma or equivalent; post-secondary education in hospitality, business, or management. The equivalent of 5+ work experience will be considered also.
Experience
Industry Experience: 5+ years of experience preferably within fine dining, luxury hotels, or exclusive venues., with proven leadership in service and beverage operations. Proven experience managing VIP or high-profile guest services staff training, scheduling, managing Front of house operation teams and performance management. Experience with inventory control, cost management, and understanding of Profit & Loss statements.
Skills & Knowledge
Exceptional interpersonal and guest relations skills, with a focus on creating memorable experiences and resolving conflicts. Ability to analyze profit and loss statements, manage budgets, and implement cost-saving measures. Proficiency in inventory management, scheduling, and payroll systems (e.g., Hotschedules). Thorough understanding of alcohol service laws, health and safety regulations, with heightened awareness of privacy and security protocols for VIP guests. Knowledge of wine varieties, regions. Fine wine and rare spirits. Food pairing principles will be a great plus. Ability to manage change, prioritize competing demands, and adapt to evolving business needs. Knowledge of restaurant operations, including service standards, menu planning, and inventory management. Fluency in English, French, and Spanish is required to effectively communicate with a diverse team and serve an international clientele Seniority level
Seniority level
Mid-Senior level Employment type
Employment type
Full-time Job function
Job function
Sales and Business Development Industries
Hospitality Referrals increase your chances of interviewing at Mr. Hospitality Miami by 2x Get notified about new Floor Manager jobs in
Miami, FL . Floor Manager AVA Coconut Grove (Fall 2025)
Miami, FL $62,600.00-$87,600.00 3 days ago Hollywood, FL $62,600.00-$87,600.00 2 weeks ago Department Manager - Dolphin Mall *New Store*
Miami, FL $58,700.00-$71,160.00 3 weeks ago DGB Americas Travel Retail Brand Manager
assistant store manager - South Miami, FL
Miami, FL $53,700.00-$61,800.00 2 days ago District Manager, Burger King, Company Operations
Miramar, FL $62,600.00-$87,600.00 3 days ago Miami, FL $60,000.00-$75,000.00 5 days ago Kendall, FL $62,600.00-$87,600.00 3 days ago Retail Assistant Store Manager-Westchester Shopping Center
Hialeah, FL $70,000.00-$80,000.00 6 months ago Retail Assistant Store Manager-London Square
Were unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr