Utah Staffing
Office Specialist I - Division of Real E
Utah Staffing, Salt Lake City, Utah, United States, 84193
Real Estate Licensing Specialist
Are you energized by teamwork, meticulously organized, and driven by a commitment to precision and outstanding customer support? If so, the Utah Department of Commerce's Division of Real Estate invites you to explore an exciting opportunity! We're seeking a dynamic individual to join us as a Real Estate Licensing Specialist. In this Office Specialist I role, you'll tackle engaging licensing and administrative responsibilities, playing a vital part in our dedication to excellence in real estate licensing. This position will work in the office for training (up to 6 months) and then will have the opportunity to telework up to 3 days per week if eligibility requirements are met. Roles and Responsibilities
As a Real Estate Licensing Specialist, you will be one of the frontline ambassadors for our division, delivering exceptional customer service with a focus on reliability and dependability. Your role will entail mastering various processes, policies, statutes, regulations, and rules pertinent to real estate licensing. Precision and timeliness in data entry are paramount. Your roles and responsibilities will include, but not be limited to the following: Timely reviewing, analyzing, and processing real estate, sales agent, broker, company applications, renewals, affiliation changes, etc. Processing real estate, qualifying education, and continuing education course applications and renewals. Receiving and responding to direct phone calls, live chat, and in-person conversations from the general public and real estate licensees. Writing or drafting correspondence, reports, documents, and/or other written materials. Retrieving data found in databases to generate requested reports. Actively assisting team members with real estate duties as assigned. We're seeking a candidate who excels at providing exceptional customer service, demonstrating polished and effective communication with individuals from all walks of life, including the ability to stay calm and kind under pressure when assisting a frustrated or angry caller. You possess a keen eye for detail, are highly organized, and manage tasks with accuracy and efficiency. Whether working independently with initiative and drive or contributing as a positive and productive member of a team, you thrive. Your comfort with common computer applications is matched by your strong ability to grasp, apply, and clearly articulate complex processes, licensing laws, and regulations. Minimum Qualifications
- 1+ years of customer service in a customer service or public-facing role. - 1+ years of experience using strong verbal and written communication skills, including the ability to write emails and respond to inquiries clearly and professionally, as well as proper handling of confidential information. - Working knowledge of Microsoft Word and Excel. Preferred
- Work experience in a government entity. - Work experience in real estate, appraisal, and/or mortgage field. - The ability to enter data accurately and timely. Why You Should Join Our Team
The mission of the Utah Division of Real Estate is to strengthen trust in Utah's real estate industry through education, licensure, and regulation of real estate, mortgage, and appraisal professionals. The Division will provide you with an opportunity to work with a great team of professionals. This position will keep you very busy and allow you to help many people daily. This position also is eligible for a rich benefits package, generous paid time off, and a great work-life balance. You can learn more about the offered benefits here. Agency
The Department of Commerce is the licensing and registration agency for Utah's professional and business community. We provide oversight of business registrations, trademarks, Uniform Commercial Code filings, professional and occupational licensing, consumer protection, public utilities, securities, real estate, appraisal, and residential mortgage lending. You can learn more about the agency by visiting the website. Benefits
- Health Insurance - Public Employee Health Program (PEHP): 3 medical plan options. Choose a Traditional or High Deductible Health Plan. There is an Opt-Out Cash Benefit option for those who have other medical insurance coverage. - 5 dental plan options, with an Opt-Out Cash Benefit option for those that have other dental insurance coverage. - 4 vision plan options under EyeMed or OptiCare - Retirement - Utah Retirement Systems (URS): Employees who have any service credit with an employer covered by the Utah Retirement Systems prior to 7/1/2011 are in the Tier I Public Employees System. Employees hired on or after 7/1/2011 and who have never been in the URS retirement system have two options for retirement in the Tier II System. - Tier 2 Hybrid Retirement System. Employer contributes an amount equal to 10% of your salary between both plans (pension and 401(k)) - Tier 2 Defined Contribution Plan. Employer contributes an amount equal to 10% of your salary to a 401(k) plan only. - Employer contributions to your 401(k) are vested after four years. - Paid Time Off: Annual leave and sick leave are accrued at 4 hours per pay period each (4 hours annual, 4 hours sick). Annual leave amounts increase with years of service. We have 12 paid holidays.
Are you energized by teamwork, meticulously organized, and driven by a commitment to precision and outstanding customer support? If so, the Utah Department of Commerce's Division of Real Estate invites you to explore an exciting opportunity! We're seeking a dynamic individual to join us as a Real Estate Licensing Specialist. In this Office Specialist I role, you'll tackle engaging licensing and administrative responsibilities, playing a vital part in our dedication to excellence in real estate licensing. This position will work in the office for training (up to 6 months) and then will have the opportunity to telework up to 3 days per week if eligibility requirements are met. Roles and Responsibilities
As a Real Estate Licensing Specialist, you will be one of the frontline ambassadors for our division, delivering exceptional customer service with a focus on reliability and dependability. Your role will entail mastering various processes, policies, statutes, regulations, and rules pertinent to real estate licensing. Precision and timeliness in data entry are paramount. Your roles and responsibilities will include, but not be limited to the following: Timely reviewing, analyzing, and processing real estate, sales agent, broker, company applications, renewals, affiliation changes, etc. Processing real estate, qualifying education, and continuing education course applications and renewals. Receiving and responding to direct phone calls, live chat, and in-person conversations from the general public and real estate licensees. Writing or drafting correspondence, reports, documents, and/or other written materials. Retrieving data found in databases to generate requested reports. Actively assisting team members with real estate duties as assigned. We're seeking a candidate who excels at providing exceptional customer service, demonstrating polished and effective communication with individuals from all walks of life, including the ability to stay calm and kind under pressure when assisting a frustrated or angry caller. You possess a keen eye for detail, are highly organized, and manage tasks with accuracy and efficiency. Whether working independently with initiative and drive or contributing as a positive and productive member of a team, you thrive. Your comfort with common computer applications is matched by your strong ability to grasp, apply, and clearly articulate complex processes, licensing laws, and regulations. Minimum Qualifications
- 1+ years of customer service in a customer service or public-facing role. - 1+ years of experience using strong verbal and written communication skills, including the ability to write emails and respond to inquiries clearly and professionally, as well as proper handling of confidential information. - Working knowledge of Microsoft Word and Excel. Preferred
- Work experience in a government entity. - Work experience in real estate, appraisal, and/or mortgage field. - The ability to enter data accurately and timely. Why You Should Join Our Team
The mission of the Utah Division of Real Estate is to strengthen trust in Utah's real estate industry through education, licensure, and regulation of real estate, mortgage, and appraisal professionals. The Division will provide you with an opportunity to work with a great team of professionals. This position will keep you very busy and allow you to help many people daily. This position also is eligible for a rich benefits package, generous paid time off, and a great work-life balance. You can learn more about the offered benefits here. Agency
The Department of Commerce is the licensing and registration agency for Utah's professional and business community. We provide oversight of business registrations, trademarks, Uniform Commercial Code filings, professional and occupational licensing, consumer protection, public utilities, securities, real estate, appraisal, and residential mortgage lending. You can learn more about the agency by visiting the website. Benefits
- Health Insurance - Public Employee Health Program (PEHP): 3 medical plan options. Choose a Traditional or High Deductible Health Plan. There is an Opt-Out Cash Benefit option for those who have other medical insurance coverage. - 5 dental plan options, with an Opt-Out Cash Benefit option for those that have other dental insurance coverage. - 4 vision plan options under EyeMed or OptiCare - Retirement - Utah Retirement Systems (URS): Employees who have any service credit with an employer covered by the Utah Retirement Systems prior to 7/1/2011 are in the Tier I Public Employees System. Employees hired on or after 7/1/2011 and who have never been in the URS retirement system have two options for retirement in the Tier II System. - Tier 2 Hybrid Retirement System. Employer contributes an amount equal to 10% of your salary between both plans (pension and 401(k)) - Tier 2 Defined Contribution Plan. Employer contributes an amount equal to 10% of your salary to a 401(k) plan only. - Employer contributions to your 401(k) are vested after four years. - Paid Time Off: Annual leave and sick leave are accrued at 4 hours per pay period each (4 hours annual, 4 hours sick). Annual leave amounts increase with years of service. We have 12 paid holidays.