State of Utah
Salary:
$18.16 - $19.33 Hourly Location :
Salt Lake County, UT Job Type:
Full Time Remote Employment:
Flexible/Hybrid Job Number:
45824 Agency:
670 Department of Commerce Unit:
2500 DOPL - Section 2 Opening Date:
08/14/2025 Closing Date:
8/19/2025 11:59 PM Mountain FLSA:
Non-Exempt Recruiter:
Tehra Gorski, tgorski@utah.gov # of Openings:
4 Location:
Division of Professional Licensing (DOPL) - 160 East 300 South, Salt Lake City Schedule Code Description:
12-month probationary period. Background Check:
You must successfully pass a criminal history check. Schedule Code:
B - Competitive Career Service - Employment in this position requires a probationary period. Benefits:
This position is eligible for a full benefits package. See benefits tab below for details. Driver License Requirements:
Employees hired for this recruitment will be subject to the Driver Eligibility standards found at the following link: https://adminrules.utah.gov/public/search/driver%20eligibility/Current%20Rules EEO Statement:
The State of Utah is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. For accommodations, dial 711 or TTY: 800-346-4128.
Job Description WE NEED TO FILL 4 POSITIONS!
Do you pride yourself on your ability to organize information and manage processes efficiently? Are you motivated by ensuring accuracy and following established guidelines? Do you have experience handling confidential information with care? If so, we want you to join our team as an Office Specialist.
**Training will take place in the office; if eligibility requirements are met, teleworking up to
3 days/per week
may be available. ROLES AND RESPONSIBILITIES
As an Office Specialist with The Division of Professional Licensing (DOPL), you will play a crucial role in processing and approving occupational licenses while providing exceptional customer service. You will be responsible for ensuring compliance with relevant laws, rules, and regulations. License Processing: Review, evaluate, and process license applications accurately and efficiently. Ensure compliance with all applicable statutes, rules, and procedures.
Customer Service: Respond to inquiries from the public via phone, email, and in person. Provide clear and concise information regarding licensing requirements and processes.
Regulatory Knowledge: Maintain a comprehensive understanding of licensing laws, rules, and regulations. Stay up-to-date on industry trends and regulatory changes.
Administrative Duties: Accurately input and verify data into agency software systems. Prepare and draft correspondence, reports, and other documents. Maintain organized and up-to-date records. Utilize strong computer skills to efficiently complete tasks. If you have a strong attention to detail, excellent communication skills, and a passion for providing exceptional customer service, we encourage you to apply.
We are filling 4 positions:
2 in the nursing professions. One in the Investigative Technician unit. One will work with a wide variety of occupations and professions, from accountants to security guards. This position is not eligible for telework. The schedule is Monday-Friday, 8 a.m. to 5 p.m. in our downtown Salt Lake City office. MINIMUM REQUIREMENTS
1+ years of experience in a public-facing customer service role. 1+ years of experience working in an office performing clerical duties. Experience with written communication, including the ability to prepare professional documents (emails, letters, online chat messages) and respond to written inquiries clearly and professionally. Experience working with databases and inputting or managing data, ensuring accuracy. Experience in properly handling confidential information. Working knowledge of Microsoft Word and Excel, and/or their Google equivalents (Google Docs and Sheets). PREFERRED
Experience working in the public sector (Federal, State, or Local government). Experience searching for and/or directing others to laws, rules, and/or policies and procedures. Ability to communicate fluently in languages other than English. WHY YOU SHOULD JOIN OUR TEAM
Are you looking for an amazing new work adventure? Our fun, high-energy team comes from all walks of life, and we get the pleasure of working with all types of interesting people. We would love to have you join our team! This position will provide you with a chance to help someone get licensed in their chosen profession, doing a job that can really make a difference, enhancing our community. DOPL's mission is to strengthen trust in Utah's professional workforce through effective licensing, balanced regulation, and consumer engagement. Come join our team, make someone's day, and start a new adventure with us!
This position is eligible for a rich benefits package, generous paid time off, and a great work-life balance. You can learn more about the offered benefits here. For more information about our division, please visit our website. AGENCY
The Department of Commerce is the licensing and registration agency for Utah's professional and business community. We provide oversight of business registrations, trademarks, Uniform Commercial Code filings,
professional licensing , consumer protection, public utilities, securities, real estate, and residential mortgage lending.
You can learn more about our agency by visiting our website. BENEFITS
Health Insurance - Public Employee Health Program (PEHP): 3 medical plan options. Choose a Traditional or High Deductible Health Plan. There is an Opt-Out Cash Benefit option for those who have other medical insurance coverage. 5 dental plan options, with an Opt-Out Cash Benefit option for those who have other dental insurance coverage. 4 vision plan options under EyeMed or OptiCare
Retirement - Utah Retirement Systems (URS): Employees who have any service credit with an employer covered by the Utah Retirement Systems prior to 7/1/2011 are in the Tier I Public Employees System. Employees hired on or after 7/1/2011 and who have never been in the URS retirement system have two options for retirement in the Tier II System. Tier 2 Hybrid Retirement System. Employer contributes an amount equal to 10% of your salary between both plans (pension and 401(k)) Tier 2 Defined Contribution Plan. Employer contributes an amount equal to 10% of your salary to a 401(k) plan only.
Employer contributions to your 401(k) are vested after four years.
Paid Time Off: Annual leave and sick leave are accrued at 4 hours per pay period each (4 hours annual, 4 hours sick). Annual leave amounts increase with years of service. We have 12 paid holidays.
Qualifications
Excellent verbal and written communication skills; English fluency. Strong analytical and problem-solving abilities. Works collaboratively with colleagues to foster a positive and productive work environment. Strong work ethic and reliable attendance. Possess strong interpersonal skills and the ability to interact with others in a professional and courteous manner. Strong organizational and time management skills. Ability to handle confidential information with discretion. Ability to multitask and prioritize tasks Strong attention to detail and accuracy. Supplemental Information
Job classification: Office Specialist I (#11020). Please note, a position's eligibility for remote work is established by agency management and is subject to change at their discretion at any time and for any reason. Effective July 1, 2021, in-state work rules require all work to be performed while physically within the state's borders. As a condition of employment with the Department of Commerce, employees shall receive compensatory time off in lieu of payment in cash for all overtime worked under the Fair Labor Standards Act (FLSA). DHRM rules apply for promotions/transfers. Risks found in the typical office setting, which is adequately lighted, heated and ventilated, e.g., safe use of office equipment, avoiding trips and falls, observing fire regulations, etc. Typically, the employee may sit comfortably to perform the work; however, there may be some walking; standing; bending; carrying light items; driving an automobile, etc. Special physical demands are not required to perform the work.
Benefits: The State of Utah offers eligible employees a variety of benefits including medical, dental, life and disability insurance, as well as a comprehensive leave program. Please click the following link for a detailed information page: To access a Total Compensation Calculator in Excel format click
FMLA General Notice: (right click + open link in new tab) (clic derecho + abrir en una pestaña nueva?) 01
The successful candidates for this position will train in the downtown Salt Lake City office, then may be able to telework 3 days per week (if eligibility requirements are met). The pay will be $18.16-$19.33/hour (non-negotiable). Do you understand and agree to these employment terms?
Yes No
02
One of the 4 positions is not eligible for telework. The schedule is Monday-Friday 8 a.m. to 5 p.m. in our downtown Salt Lake City office. If you are selected for this specific position, would you be able to accept these conditions?
Yes No
03
The interview selection process is based on your answers to the application questions. Your answers to the questions on this application should be specific to the question that was asked and must be supported by your resume or work history otherwise you may not receive credit. Failure to answer the application questions completely and appropriately may result in disqualification, this includes copy/pasting your resume instead of answering the question. "See resume" or "see work history" are not acceptable answers to any question. Do you understand and agree to follow the above statement?
Yes No
04
How many years of experience do you have in a public-facing customer service role?
None Less than 1 year 1 + years
05
How many years of experience do you have working in an office performing clerical duties?
None Less than 1 year 1 + years
06
Please describe your customer service and office experience to support your selections for questions #4 and #5 above, including where the experience was gained. Type NA if you selected None. **To receive full credit, please answer in complete sentences with correct grammar and punctuation. 07
Do you have experience with written communication, including preparing professional documents (emails, letters, online chat messages) and responding to written inquiries clearly and professionally?
Yes No
08
From the list below, select all that apply to your professional experience.
Working with databases and inputting or managing data, ensuring accuracy Properly handling confidential information Microsoft Word Microsoft Excel Google Docs Google Sheets None of the above
09
From the list below, select all that apply to your professional experience.
Medical field Law enforcement or investigative field Public sector (Federal, State, or Local government) Searching for and/or directing others to laws, rules, and/or policies and procedures None of the above
10
Please describe your experience to support EACH of your selections to question #9 above, including where the experience was gained. Type NA if you selected None. **To receive full credit, please answer in complete sentences with correct grammar and punctuation. 11
Select the statement that accurately reflects your fluency in languages other than English.
None Basic (greetings, simple phrases) Conversational (familiar topics) Proficient (complex conversations, reading/writing simple texts) Fluent (advanced texts, fluent writing) Native or near-native
12
Please list the language referenced above. Type NA if you selected None. 13
Please indicate how you heard about this specific job posting.
State of Utah job site (www.governmentjobs.com/careers/utah) Referred by a Friend or Family Indeed Other External Job Board or Site LinkedIn Social Media (Facebook, Twitter, etc.) DWS job website (www.jobs.utah.gov) Advertisement (Digital Ad, Billboard, Print, etc.) Professional Network (Association, Membership, Work Colleague) University Network (Handshake, School Job Board, Career Center, etc.) Contacted by a Recruiter Career or Job Fair Internship Interviewed for different position Internal communications (Agency/Division, etc.) Other (not listed above)
Required Question
$18.16 - $19.33 Hourly Location :
Salt Lake County, UT Job Type:
Full Time Remote Employment:
Flexible/Hybrid Job Number:
45824 Agency:
670 Department of Commerce Unit:
2500 DOPL - Section 2 Opening Date:
08/14/2025 Closing Date:
8/19/2025 11:59 PM Mountain FLSA:
Non-Exempt Recruiter:
Tehra Gorski, tgorski@utah.gov # of Openings:
4 Location:
Division of Professional Licensing (DOPL) - 160 East 300 South, Salt Lake City Schedule Code Description:
12-month probationary period. Background Check:
You must successfully pass a criminal history check. Schedule Code:
B - Competitive Career Service - Employment in this position requires a probationary period. Benefits:
This position is eligible for a full benefits package. See benefits tab below for details. Driver License Requirements:
Employees hired for this recruitment will be subject to the Driver Eligibility standards found at the following link: https://adminrules.utah.gov/public/search/driver%20eligibility/Current%20Rules EEO Statement:
The State of Utah is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. For accommodations, dial 711 or TTY: 800-346-4128.
Job Description WE NEED TO FILL 4 POSITIONS!
Do you pride yourself on your ability to organize information and manage processes efficiently? Are you motivated by ensuring accuracy and following established guidelines? Do you have experience handling confidential information with care? If so, we want you to join our team as an Office Specialist.
**Training will take place in the office; if eligibility requirements are met, teleworking up to
3 days/per week
may be available. ROLES AND RESPONSIBILITIES
As an Office Specialist with The Division of Professional Licensing (DOPL), you will play a crucial role in processing and approving occupational licenses while providing exceptional customer service. You will be responsible for ensuring compliance with relevant laws, rules, and regulations. License Processing: Review, evaluate, and process license applications accurately and efficiently. Ensure compliance with all applicable statutes, rules, and procedures.
Customer Service: Respond to inquiries from the public via phone, email, and in person. Provide clear and concise information regarding licensing requirements and processes.
Regulatory Knowledge: Maintain a comprehensive understanding of licensing laws, rules, and regulations. Stay up-to-date on industry trends and regulatory changes.
Administrative Duties: Accurately input and verify data into agency software systems. Prepare and draft correspondence, reports, and other documents. Maintain organized and up-to-date records. Utilize strong computer skills to efficiently complete tasks. If you have a strong attention to detail, excellent communication skills, and a passion for providing exceptional customer service, we encourage you to apply.
We are filling 4 positions:
2 in the nursing professions. One in the Investigative Technician unit. One will work with a wide variety of occupations and professions, from accountants to security guards. This position is not eligible for telework. The schedule is Monday-Friday, 8 a.m. to 5 p.m. in our downtown Salt Lake City office. MINIMUM REQUIREMENTS
1+ years of experience in a public-facing customer service role. 1+ years of experience working in an office performing clerical duties. Experience with written communication, including the ability to prepare professional documents (emails, letters, online chat messages) and respond to written inquiries clearly and professionally. Experience working with databases and inputting or managing data, ensuring accuracy. Experience in properly handling confidential information. Working knowledge of Microsoft Word and Excel, and/or their Google equivalents (Google Docs and Sheets). PREFERRED
Experience working in the public sector (Federal, State, or Local government). Experience searching for and/or directing others to laws, rules, and/or policies and procedures. Ability to communicate fluently in languages other than English. WHY YOU SHOULD JOIN OUR TEAM
Are you looking for an amazing new work adventure? Our fun, high-energy team comes from all walks of life, and we get the pleasure of working with all types of interesting people. We would love to have you join our team! This position will provide you with a chance to help someone get licensed in their chosen profession, doing a job that can really make a difference, enhancing our community. DOPL's mission is to strengthen trust in Utah's professional workforce through effective licensing, balanced regulation, and consumer engagement. Come join our team, make someone's day, and start a new adventure with us!
This position is eligible for a rich benefits package, generous paid time off, and a great work-life balance. You can learn more about the offered benefits here. For more information about our division, please visit our website. AGENCY
The Department of Commerce is the licensing and registration agency for Utah's professional and business community. We provide oversight of business registrations, trademarks, Uniform Commercial Code filings,
professional licensing , consumer protection, public utilities, securities, real estate, and residential mortgage lending.
You can learn more about our agency by visiting our website. BENEFITS
Health Insurance - Public Employee Health Program (PEHP): 3 medical plan options. Choose a Traditional or High Deductible Health Plan. There is an Opt-Out Cash Benefit option for those who have other medical insurance coverage. 5 dental plan options, with an Opt-Out Cash Benefit option for those who have other dental insurance coverage. 4 vision plan options under EyeMed or OptiCare
Retirement - Utah Retirement Systems (URS): Employees who have any service credit with an employer covered by the Utah Retirement Systems prior to 7/1/2011 are in the Tier I Public Employees System. Employees hired on or after 7/1/2011 and who have never been in the URS retirement system have two options for retirement in the Tier II System. Tier 2 Hybrid Retirement System. Employer contributes an amount equal to 10% of your salary between both plans (pension and 401(k)) Tier 2 Defined Contribution Plan. Employer contributes an amount equal to 10% of your salary to a 401(k) plan only.
Employer contributions to your 401(k) are vested after four years.
Paid Time Off: Annual leave and sick leave are accrued at 4 hours per pay period each (4 hours annual, 4 hours sick). Annual leave amounts increase with years of service. We have 12 paid holidays.
Qualifications
Excellent verbal and written communication skills; English fluency. Strong analytical and problem-solving abilities. Works collaboratively with colleagues to foster a positive and productive work environment. Strong work ethic and reliable attendance. Possess strong interpersonal skills and the ability to interact with others in a professional and courteous manner. Strong organizational and time management skills. Ability to handle confidential information with discretion. Ability to multitask and prioritize tasks Strong attention to detail and accuracy. Supplemental Information
Job classification: Office Specialist I (#11020). Please note, a position's eligibility for remote work is established by agency management and is subject to change at their discretion at any time and for any reason. Effective July 1, 2021, in-state work rules require all work to be performed while physically within the state's borders. As a condition of employment with the Department of Commerce, employees shall receive compensatory time off in lieu of payment in cash for all overtime worked under the Fair Labor Standards Act (FLSA). DHRM rules apply for promotions/transfers. Risks found in the typical office setting, which is adequately lighted, heated and ventilated, e.g., safe use of office equipment, avoiding trips and falls, observing fire regulations, etc. Typically, the employee may sit comfortably to perform the work; however, there may be some walking; standing; bending; carrying light items; driving an automobile, etc. Special physical demands are not required to perform the work.
Benefits: The State of Utah offers eligible employees a variety of benefits including medical, dental, life and disability insurance, as well as a comprehensive leave program. Please click the following link for a detailed information page: To access a Total Compensation Calculator in Excel format click
FMLA General Notice: (right click + open link in new tab) (clic derecho + abrir en una pestaña nueva?) 01
The successful candidates for this position will train in the downtown Salt Lake City office, then may be able to telework 3 days per week (if eligibility requirements are met). The pay will be $18.16-$19.33/hour (non-negotiable). Do you understand and agree to these employment terms?
Yes No
02
One of the 4 positions is not eligible for telework. The schedule is Monday-Friday 8 a.m. to 5 p.m. in our downtown Salt Lake City office. If you are selected for this specific position, would you be able to accept these conditions?
Yes No
03
The interview selection process is based on your answers to the application questions. Your answers to the questions on this application should be specific to the question that was asked and must be supported by your resume or work history otherwise you may not receive credit. Failure to answer the application questions completely and appropriately may result in disqualification, this includes copy/pasting your resume instead of answering the question. "See resume" or "see work history" are not acceptable answers to any question. Do you understand and agree to follow the above statement?
Yes No
04
How many years of experience do you have in a public-facing customer service role?
None Less than 1 year 1 + years
05
How many years of experience do you have working in an office performing clerical duties?
None Less than 1 year 1 + years
06
Please describe your customer service and office experience to support your selections for questions #4 and #5 above, including where the experience was gained. Type NA if you selected None. **To receive full credit, please answer in complete sentences with correct grammar and punctuation. 07
Do you have experience with written communication, including preparing professional documents (emails, letters, online chat messages) and responding to written inquiries clearly and professionally?
Yes No
08
From the list below, select all that apply to your professional experience.
Working with databases and inputting or managing data, ensuring accuracy Properly handling confidential information Microsoft Word Microsoft Excel Google Docs Google Sheets None of the above
09
From the list below, select all that apply to your professional experience.
Medical field Law enforcement or investigative field Public sector (Federal, State, or Local government) Searching for and/or directing others to laws, rules, and/or policies and procedures None of the above
10
Please describe your experience to support EACH of your selections to question #9 above, including where the experience was gained. Type NA if you selected None. **To receive full credit, please answer in complete sentences with correct grammar and punctuation. 11
Select the statement that accurately reflects your fluency in languages other than English.
None Basic (greetings, simple phrases) Conversational (familiar topics) Proficient (complex conversations, reading/writing simple texts) Fluent (advanced texts, fluent writing) Native or near-native
12
Please list the language referenced above. Type NA if you selected None. 13
Please indicate how you heard about this specific job posting.
State of Utah job site (www.governmentjobs.com/careers/utah) Referred by a Friend or Family Indeed Other External Job Board or Site LinkedIn Social Media (Facebook, Twitter, etc.) DWS job website (www.jobs.utah.gov) Advertisement (Digital Ad, Billboard, Print, etc.) Professional Network (Association, Membership, Work Colleague) University Network (Handshake, School Job Board, Career Center, etc.) Contacted by a Recruiter Career or Job Fair Internship Interviewed for different position Internal communications (Agency/Division, etc.) Other (not listed above)
Required Question