Chartbeat
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Technical Support Engineer
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Chartbeat Join to apply for the
Technical Support Engineer
role at
Chartbeat Tubular and Lineup have partnered with Chartbeat to help you grow reach and revenue for your content.
Chartbeat's (www.chartbeat.com) mission is to help content creators around the world better connect with their audiences.
In 2023, Chartbeat joined forces with Tubular, the leader in global social video intelligence and measurement, and Lineup Systems, the leading global provider of media sales technology. Together, we're expanding the ecosystem of insights we provide to enterprise content creators who are developing audiences and revenue streams across channels. We now serve more than 1,000 brands globally, including
The New York Times, the BBC, ESPN, Gannett, Vox, BuzzFeed, Paramount, WB, Mediahuis, Hearst, McClatchy,
and
GQ .
You'll be joining a diverse group of focused, hard-working people who are passionate about doing work that's challenging and funand who strive to maintain a healthy work/life balance.
Tubular and Lineup have partnered with Chartbeat to help you grow reach and revenue for your content.
Chartbeat's (www.chartbeat.com) mission is to help content creators around the world better connect with their audiences.
In 2023, Chartbeat joined forces with Tubular, the leader in global social video intelligence and measurement, and Lineup Systems, the leading global provider of media sales technology. Together, we're expanding the ecosystem of insights we provide to enterprise content creators who are developing audiences and revenue streams across channels. We now serve more than 1,000 brands globally, including The New York Times, the BBC, ESPN, Gannett, Vox, BuzzFeed, Paramount, WB, Mediahuis, Hearst, McClatchy, and GQ.
You'll be joining a diverse group of focused, hard-working people who are passionate about doing work that's challenging and funand who strive to maintain a healthy work/life balance. Chartbeat's intuitive and powerful software has long empowered media brands to use their own data to build loyal audiences across desktop, social, and mobile platforms. With easy-to-use real-time and historical analytics, in-page optimization and testing tools, and unique insights into audience engagement, Chartbeat's products bring value to editorial, product, and business teams. Earlier this year, Chartbeat joined forces with Tubular, the leader in global social video intelligence and measurement. Tubular provides a unified view of the shifting values and interests of audiences across YouTube, Instagram, Facebook, Twitch, and more. Together, we're expanding the ecosystem of insights we provide to enterprise content creators who are developing audiences and revenue streams across channels. By joining two comprehensive network-level datasets, we'll help our partners understand and measure a larger proportion of audience interactions and, in turn, make smarter decisions that grow reach and revenue. We now serve more than 1,000 brands globally, including influential content publishers like The New York Times, the BBC, ESPN, Gannett, Vox, BuzzFeed, Paramount, WB, Mediahuis, Hearst, McClatchy, and GQ.
The Team
Our Technical Support team delivers best-in-class customer support to Chartbeat and Tubular Labs customers around the world. We work directly with customers and end users to support their use of our products from sign-in trouble and
how to use
type questions, to advanced technical support, including debugging code written by clients, and troubleshooting novel integration compatibility issues between our tech and clients' owned & operated platforms.
Responsibilities
As a Technical Support Engineer at Chartbeat, you will be working directly with our client end users to answer their product questions and resolve their technical issues. You will primarily support customers via emailed support tickets (we use Zendesk), as well as over video conference calls. You will participate in the support on call rotation to monitor for urgent support issues such as platform outages. You will assist with knowledge capture by writing new documentation for our Help Center, and help train future new members to the support team during their onboarding.
Accurate and timely responses to support tickets that come to Chartbeat directly from customers Write new and update existing technical documentation, both for internal use and for Chartbeat's public Help Center and Developer Docs websites Share users' product feedback to our Product and Engineering teams Assist with the process of rolling out new products and features to our customers Demonstrate product curiosity and a passion to exceed client expectations
About You
1-2 years in customer service or technical support Experience working with and/or for media organizations is desirable Experience with and knowledge of HTML, CSS, and the basic principles of web development Skills with Chrome Developer Tools and the command line as well as experience with Javascript, jQuery, Github are a major plus Experience using web app analytics tools such as Chartbeat, Google Analytics, Mixpanel, etc, preferred but not required Ability to effectively handle numerous and often simultaneous priorities Excellent written, verbal and presentation skills Demonstrated ability to work independently Spanish fluency strongly preferred
Compensation and Benefits:
We are proud to offer our team members a competitive compensation plan that includes:
Comprehensive Health, Dental, and Vision Insurance 401K with company match (100% of the first 3% and 50% of the next 2%) Fully Paid Parental Leave - 18 weeks for birthing parents, 12 weeks for non-birthing parents Phone and internet stipend Wellness, learning, and coworking reimbursements Flexible work hours Unlimited PTO 11 paid holidays and December holiday closure Company-wide outings The compensation range for this position is $70,000 - $80,000
Diversity, Equity, and Inclusion Statement
At Chartbeat we strive to create and continually grow as a company where all employees are able to be their authentic selves. We are committed to recruiting, hiring, and retaining employees from different backgrounds, viewpoints, and experiences. Our strength is our diversity and we are dedicated to continuously reflect upon, and evolve our efforts to maintain a diverse, equitable and inclusive ecosystem.
Equal Opportunity Employment Statement
Chartbeat is an Equal Opportunity Employer and does not discriminate on the basis of race, color, gender, sexual orientation, gender identity or expression, religion, disability, national origin, protected veteran status, age, or any other status protected by applicable national, federal, state, or local law.
Chartbeat's CCPA disclosure notice can be found here.
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Technical Support Engineer
role at
Chartbeat Join to apply for the
Technical Support Engineer
role at
Chartbeat Tubular and Lineup have partnered with Chartbeat to help you grow reach and revenue for your content.
Chartbeat's (www.chartbeat.com) mission is to help content creators around the world better connect with their audiences.
In 2023, Chartbeat joined forces with Tubular, the leader in global social video intelligence and measurement, and Lineup Systems, the leading global provider of media sales technology. Together, we're expanding the ecosystem of insights we provide to enterprise content creators who are developing audiences and revenue streams across channels. We now serve more than 1,000 brands globally, including
The New York Times, the BBC, ESPN, Gannett, Vox, BuzzFeed, Paramount, WB, Mediahuis, Hearst, McClatchy,
and
GQ .
You'll be joining a diverse group of focused, hard-working people who are passionate about doing work that's challenging and funand who strive to maintain a healthy work/life balance.
Tubular and Lineup have partnered with Chartbeat to help you grow reach and revenue for your content.
Chartbeat's (www.chartbeat.com) mission is to help content creators around the world better connect with their audiences.
In 2023, Chartbeat joined forces with Tubular, the leader in global social video intelligence and measurement, and Lineup Systems, the leading global provider of media sales technology. Together, we're expanding the ecosystem of insights we provide to enterprise content creators who are developing audiences and revenue streams across channels. We now serve more than 1,000 brands globally, including The New York Times, the BBC, ESPN, Gannett, Vox, BuzzFeed, Paramount, WB, Mediahuis, Hearst, McClatchy, and GQ.
You'll be joining a diverse group of focused, hard-working people who are passionate about doing work that's challenging and funand who strive to maintain a healthy work/life balance. Chartbeat's intuitive and powerful software has long empowered media brands to use their own data to build loyal audiences across desktop, social, and mobile platforms. With easy-to-use real-time and historical analytics, in-page optimization and testing tools, and unique insights into audience engagement, Chartbeat's products bring value to editorial, product, and business teams. Earlier this year, Chartbeat joined forces with Tubular, the leader in global social video intelligence and measurement. Tubular provides a unified view of the shifting values and interests of audiences across YouTube, Instagram, Facebook, Twitch, and more. Together, we're expanding the ecosystem of insights we provide to enterprise content creators who are developing audiences and revenue streams across channels. By joining two comprehensive network-level datasets, we'll help our partners understand and measure a larger proportion of audience interactions and, in turn, make smarter decisions that grow reach and revenue. We now serve more than 1,000 brands globally, including influential content publishers like The New York Times, the BBC, ESPN, Gannett, Vox, BuzzFeed, Paramount, WB, Mediahuis, Hearst, McClatchy, and GQ.
The Team
Our Technical Support team delivers best-in-class customer support to Chartbeat and Tubular Labs customers around the world. We work directly with customers and end users to support their use of our products from sign-in trouble and
how to use
type questions, to advanced technical support, including debugging code written by clients, and troubleshooting novel integration compatibility issues between our tech and clients' owned & operated platforms.
Responsibilities
As a Technical Support Engineer at Chartbeat, you will be working directly with our client end users to answer their product questions and resolve their technical issues. You will primarily support customers via emailed support tickets (we use Zendesk), as well as over video conference calls. You will participate in the support on call rotation to monitor for urgent support issues such as platform outages. You will assist with knowledge capture by writing new documentation for our Help Center, and help train future new members to the support team during their onboarding.
Accurate and timely responses to support tickets that come to Chartbeat directly from customers Write new and update existing technical documentation, both for internal use and for Chartbeat's public Help Center and Developer Docs websites Share users' product feedback to our Product and Engineering teams Assist with the process of rolling out new products and features to our customers Demonstrate product curiosity and a passion to exceed client expectations
About You
1-2 years in customer service or technical support Experience working with and/or for media organizations is desirable Experience with and knowledge of HTML, CSS, and the basic principles of web development Skills with Chrome Developer Tools and the command line as well as experience with Javascript, jQuery, Github are a major plus Experience using web app analytics tools such as Chartbeat, Google Analytics, Mixpanel, etc, preferred but not required Ability to effectively handle numerous and often simultaneous priorities Excellent written, verbal and presentation skills Demonstrated ability to work independently Spanish fluency strongly preferred
Compensation and Benefits:
We are proud to offer our team members a competitive compensation plan that includes:
Comprehensive Health, Dental, and Vision Insurance 401K with company match (100% of the first 3% and 50% of the next 2%) Fully Paid Parental Leave - 18 weeks for birthing parents, 12 weeks for non-birthing parents Phone and internet stipend Wellness, learning, and coworking reimbursements Flexible work hours Unlimited PTO 11 paid holidays and December holiday closure Company-wide outings The compensation range for this position is $70,000 - $80,000
Diversity, Equity, and Inclusion Statement
At Chartbeat we strive to create and continually grow as a company where all employees are able to be their authentic selves. We are committed to recruiting, hiring, and retaining employees from different backgrounds, viewpoints, and experiences. Our strength is our diversity and we are dedicated to continuously reflect upon, and evolve our efforts to maintain a diverse, equitable and inclusive ecosystem.
Equal Opportunity Employment Statement
Chartbeat is an Equal Opportunity Employer and does not discriminate on the basis of race, color, gender, sexual orientation, gender identity or expression, religion, disability, national origin, protected veteran status, age, or any other status protected by applicable national, federal, state, or local law.
Chartbeat's CCPA disclosure notice can be found here.
Seniority level
Seniority level
Entry level Employment type
Employment type
Full-time Job function
Job function
Information Technology Industries
Technology, Information and Internet Referrals increase your chances of interviewing at Chartbeat by 2x Sign in to set job alerts for Technical Support Engineer roles.
New York, NY $65,000.00-$95,300.00 2 weeks ago New York, NY $70,000.00-$180,000.00 1 week ago New York, NY $95,000.00-$130,000.00 1 month ago United States $120,000.00-$125,000.00 2 weeks ago Technical Support Engineer (6pm-3am EDT, Sunday-Thursday shift)
Technical Support Analyst / Customer Support Rep | 100% Remote | Perfect Engilsh Required | Construction SaaS | CLUE (getclue.com)
New York, NY $50,000.00-$62,000.00 1 month ago New York City Metropolitan Area $40.00-$65.00 3 weeks ago New York City Metropolitan Area $40.00-$65.00 4 weeks ago Technical Support Engineer - Spanish Fluency
New York, NY $140,000.00-$175,000.00 1 week ago Senior Customer Success Engineer - NY Metro
New York City Metropolitan Area 1 week ago New York City Metropolitan Area $75,000.00-$95,000.00 1 week ago Technical support specialist with Russian
New York, NY $175,000.00-$250,000.00 5 days ago Newark, NJ $200,000.00-$300,000.00 2 weeks ago Technical Support Specialist (TSS) FLEXO, NMW (BFL Product Line)
Madison, NJ $115,000.00-$135,000.00 1 day ago New York, NY $100,000.00-$150,000.00 3 days ago New York, NY $200,000.00-$300,000.00 2 weeks ago Enterprise Solutions Engineer - Northeast
New York, NY $140,000.00-$210,000.00 1 week ago Technical Solutions Manager, Overhead Power Distribution Systems
New York, NY $120,640.00-$206,640.00 2 weeks ago Were unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr