Fairfax County, VA
Salary :
$65,474.66 - $109,124.29 Annually Location :
VA 22030 (FJ46), VA Job Type:
FT Salary W BN Job Number:
25-01428 Department:
Sheriff Opening Date:
08/02/2025 Closing Date:
8/15/2025 11:59 PM Eastern Pay Grade:
S23 Posting Type:
Open to General Public
Job Announcement
Under agency direction, prioritizes and responds to user requests providing guidance and assistance. Assists with Active Directory OU administration. Provides basic one-on-one training to users. Assists with problem determination and resolution. Performs installation and configuration of hardware, software, and peripherals. Assists in managing network system upgrades and equipment exchanges as part of the PC replacement program. Reviews new technology and upgrades and makes recommendations on system modifications. Assists in recommending ways to improve efficiencies through automation. Under the direction and general supervision of the Network/Telecom Analyst III, develops written material to present information including data trends, responds to inquiries and prepares correspondence, letters, and memoranda for supervisor's review, maintains accurate records, and continuously updates agency hardware inventory and software compliance. Responsible for transporting IT equipment in agency-assigned vehicle to offsite locations to install electronic equipment and/or perform various troubleshooting functions, as needed. Collaboratively work with NTA II and III positions to cross-train support functions and provide basic backup as necessary. Performs other duties as assigned.
* Please note this is not a Remote or Telework-eligible position. Illustrative Duties
(The illustrative duties listed in this specification are representative of the class but are not an all-inclusive list. A complete list of position duties and unique physical requirements can be found in the position job description.) Performs cable routing and termination, equipment installation and configuration, labeling, and documentation; Provides routine support for network and/or telecommunications functions; Responds to and prioritizes requests from users to provide guidance and assistance; Adds/deletes users; Proposes, develops, and implements documentation and procedures for determining and/or preventing problems; Assists the help desk in problem determination and solution; Sets up, installs, and tests hardware and peripherals at user sites; Installs network operating system and standard programs; Assists in the installation of more complex software and equipment; Provides basic one-on-one training to users; Maintains system records and documentation; Participates in managing network/telecommunication system upgrades, expansions, and equipment exchange; Reviews new technology and upgrades and makes recommendations on network/telecommunication system modifications; Maintains an inventory list of agency hardware and software; Provides assistance to other staff as needed. Required Knowledge Skills and Abilities
(The knowledge, skills and abilities listed in this specification are representative of the class but are not an all-inclusive list.)
Some knowledge of data and voice communications protocol and industry standards such as internet, intranet, internet security, frame relay, and data network; Some knowledge of communications network management and router configuration; Some knowledge of hardware and software, cabling, power requirements, ancillary equipment, and the like related to network operations and telecommunications systems; Understands the PC in a network environment; Understands the network environment and its operation; Ability to install system hardware and software; Ability to plan, schedule, coordinate, and manage studies, special projects and assignments; Ability to evaluate and make recommendations on different applications software packages; Ability to communicate effectively, both orally; and in writing; Ability to assist users in solving systems problems; Ability to translate technical terminology into terms understandable to management and employees; Ability to establish and maintain effective business relationships.
Employment Standards
MINIMUM QUALIFICATIONS:
(Click on the aforementioned link to learn how Fairfax County interprets equivalencies for "Any combination, experience, and training equivalent to") Possession of an associate degree in computer science, electrical engineering, electronics, or a related field; plus, two years network and/or telecommunications experience; or a bachelor's degree in such fields.
PREFERRED QUALIFICATIONS: Experience in any of the following areas is preferred: Routine support for network and telecommunications functions; prioritize and provide user support in solving problems; problem determination and resolution; equipment installation and configuration including hardware, software, and peripherals; maintain inventory; maintain system records and documentation; user training; effective verbal and written communications; customer service orientation. 5-7 years' worth of network experience and troubleshooting.
CERTIFICATES AND LICENSES REQUIRED: Driver's license (required)
NECESSARY SPECIAL REQUIREMENTS: The appointee to this position will be required to complete a criminal background check, credit check, driving record check and polygraph exam to the satisfaction of the employer.
PHYSICAL REQUIREMENTS: Must be able to communicate orally and in writing. Must be able to lift 60 pounds, stoop, bend, reach and twist. Must be able to maneuver around office equipment, telephone closets, cabling, and conduits to effectively perform job functions. Must be capable of using computer equipment and tools necessary to complete job assigned. All duties may be performed with or without reasonable accommodations.
SELECTION PROCEDURE: Panel interview; may include exercise.
The population of Fairfax County is very diverse where 39% of residents speak a language other than English at home () and we encourage candidates bilingual in English and a foreign language to apply to this opportunity. Fairfax County Government prohibits discrimination on the basis of race, color, religion, national origin, sex, pregnancy, childbirth or related medical conditions, age, marital status, disability, sexual orientation, gender identity, genetics, political affiliation, or military status in the recruitment, selection, and hiring of its workforce.
Reasonable accommodations are available to persons with disabilities during application and/or interview processes per the Americans with Disabilities Act. TTY 703-222-7314. DHREmployment@fairfaxcounty.gov. EEO/AA/TTY.
#LI-SP1 Merit Positions
Fairfax County is proud to offer employees an attractive and comprehensive benefits program, including the following:
Medical/Vision/Dental Insurance Coverage Group Term Life Insurance Long Term Disability LiveWell Program Flexible Spending Programs Paid Leave (annual, sick, parental, volunteer activity, and more!) Paid Holidays Contributory Retirement Plan Deferred Compensation Employee Assistance Program Employees' Child Care Center Continuous Learning Opportunities
NOTE: Fairfax County Government is a qualifying employer under the Public Service Loan Forgiveness program. For more information about the PSLF program:
For additional details please visit the Non-Merit Positions Non-Merit Benefit Eligible: scheduled to work a minimum 1,040 hours and no more than a maximum of 1,560 hours in a calendar year.
Medical/Vision/Dental Insurance Coverage Flexible Spending Program Deferred Compensation
Temporary: scheduled to work a maximum of 900 hours in a calendar year.
No benefits
01
What is the highest level of education that you have completed?
Less than 12th grade High school diploma or GED Some college Associate's degree Bachelor's degree Master's degree Doctorate degree
02
Please indicate the major(s) or minor(s) for your completed degree(s). Check all that apply.
Computer science Information technology Electrical engineering Electronics Other (related field) Other (non-related field) Not applicable
03
If you answered "Some college" for the highest level of education completed, please indicate the number of quarter or semester hours you have completed towards a degree.
Less than 45 quarter hours 45 to less than 90 quarter hours 90 to less than 135 quarter hours 135 to less than 180 quarter hours 180 or more quarter hours Less than 30 semester hours 30 to less than 60 semester hours 60 to less than 90 semester hours 90 to less than 120 semester hours 120 or more semester hours Not applicable
04
If you answered "Other (related field)" or "Other (non-related field)" for the previous question, please list all of your majors and minors. If this question does not pertain to you, or you do not have a degree, enter "Not applicable". 05
Do you currently possess a valid driver's license?
Yes No
06
How many years of full-time equivalent network and/or telecommunications experience do you have?
None Less than one year One to less than two years Two to less than three years Three to less than four years Four to less than five years Five or more years
07
How many years of full-time equivalent experience performing end-user desktop support do you possess?
None Less than one year One to less than two years Two to less than three years Three to less than four years Four to less than five years Five or more years
08
Which of the following have you supported or managed? Check all that apply.
Body worn cameras Docking stations Wireless networks Mobile devices Video recording equipment Video recording software None of the above
09
Which of the following have you supported or managed? Check all that apply.
Apple devices Apple iOS software MDM Apple Configurator None of the above
10
How many years of full-time equivalent IT support experience do you have providing frontline support of end users?
None Less than one year One to less than two years Two to less than three years Three to less than four years Four to less than five years Five or more years
11
Which of the following have you supported or managed? Check all that apply.
Microsoft Windows 10 Microsoft Windows 7 Microsoft Office 365 Linux Active Directory PC imaging applications such as Swimage, Encore, or Symantec Ghost Oracle/SQL client/server applications Audio/Visual/Teleconferencing hardware None of the above
12
How many years of full-time equivalent experience writing technical documentation and training end users do you possess?
None Less than one year One to less than two years Two to less than three years Three to less than four years Four to less than five years Five or more years
Required Question
$65,474.66 - $109,124.29 Annually Location :
VA 22030 (FJ46), VA Job Type:
FT Salary W BN Job Number:
25-01428 Department:
Sheriff Opening Date:
08/02/2025 Closing Date:
8/15/2025 11:59 PM Eastern Pay Grade:
S23 Posting Type:
Open to General Public
Job Announcement
Under agency direction, prioritizes and responds to user requests providing guidance and assistance. Assists with Active Directory OU administration. Provides basic one-on-one training to users. Assists with problem determination and resolution. Performs installation and configuration of hardware, software, and peripherals. Assists in managing network system upgrades and equipment exchanges as part of the PC replacement program. Reviews new technology and upgrades and makes recommendations on system modifications. Assists in recommending ways to improve efficiencies through automation. Under the direction and general supervision of the Network/Telecom Analyst III, develops written material to present information including data trends, responds to inquiries and prepares correspondence, letters, and memoranda for supervisor's review, maintains accurate records, and continuously updates agency hardware inventory and software compliance. Responsible for transporting IT equipment in agency-assigned vehicle to offsite locations to install electronic equipment and/or perform various troubleshooting functions, as needed. Collaboratively work with NTA II and III positions to cross-train support functions and provide basic backup as necessary. Performs other duties as assigned.
* Please note this is not a Remote or Telework-eligible position. Illustrative Duties
(The illustrative duties listed in this specification are representative of the class but are not an all-inclusive list. A complete list of position duties and unique physical requirements can be found in the position job description.) Performs cable routing and termination, equipment installation and configuration, labeling, and documentation; Provides routine support for network and/or telecommunications functions; Responds to and prioritizes requests from users to provide guidance and assistance; Adds/deletes users; Proposes, develops, and implements documentation and procedures for determining and/or preventing problems; Assists the help desk in problem determination and solution; Sets up, installs, and tests hardware and peripherals at user sites; Installs network operating system and standard programs; Assists in the installation of more complex software and equipment; Provides basic one-on-one training to users; Maintains system records and documentation; Participates in managing network/telecommunication system upgrades, expansions, and equipment exchange; Reviews new technology and upgrades and makes recommendations on network/telecommunication system modifications; Maintains an inventory list of agency hardware and software; Provides assistance to other staff as needed. Required Knowledge Skills and Abilities
(The knowledge, skills and abilities listed in this specification are representative of the class but are not an all-inclusive list.)
Some knowledge of data and voice communications protocol and industry standards such as internet, intranet, internet security, frame relay, and data network; Some knowledge of communications network management and router configuration; Some knowledge of hardware and software, cabling, power requirements, ancillary equipment, and the like related to network operations and telecommunications systems; Understands the PC in a network environment; Understands the network environment and its operation; Ability to install system hardware and software; Ability to plan, schedule, coordinate, and manage studies, special projects and assignments; Ability to evaluate and make recommendations on different applications software packages; Ability to communicate effectively, both orally; and in writing; Ability to assist users in solving systems problems; Ability to translate technical terminology into terms understandable to management and employees; Ability to establish and maintain effective business relationships.
Employment Standards
MINIMUM QUALIFICATIONS:
(Click on the aforementioned link to learn how Fairfax County interprets equivalencies for "Any combination, experience, and training equivalent to") Possession of an associate degree in computer science, electrical engineering, electronics, or a related field; plus, two years network and/or telecommunications experience; or a bachelor's degree in such fields.
PREFERRED QUALIFICATIONS: Experience in any of the following areas is preferred: Routine support for network and telecommunications functions; prioritize and provide user support in solving problems; problem determination and resolution; equipment installation and configuration including hardware, software, and peripherals; maintain inventory; maintain system records and documentation; user training; effective verbal and written communications; customer service orientation. 5-7 years' worth of network experience and troubleshooting.
CERTIFICATES AND LICENSES REQUIRED: Driver's license (required)
NECESSARY SPECIAL REQUIREMENTS: The appointee to this position will be required to complete a criminal background check, credit check, driving record check and polygraph exam to the satisfaction of the employer.
PHYSICAL REQUIREMENTS: Must be able to communicate orally and in writing. Must be able to lift 60 pounds, stoop, bend, reach and twist. Must be able to maneuver around office equipment, telephone closets, cabling, and conduits to effectively perform job functions. Must be capable of using computer equipment and tools necessary to complete job assigned. All duties may be performed with or without reasonable accommodations.
SELECTION PROCEDURE: Panel interview; may include exercise.
The population of Fairfax County is very diverse where 39% of residents speak a language other than English at home () and we encourage candidates bilingual in English and a foreign language to apply to this opportunity. Fairfax County Government prohibits discrimination on the basis of race, color, religion, national origin, sex, pregnancy, childbirth or related medical conditions, age, marital status, disability, sexual orientation, gender identity, genetics, political affiliation, or military status in the recruitment, selection, and hiring of its workforce.
Reasonable accommodations are available to persons with disabilities during application and/or interview processes per the Americans with Disabilities Act. TTY 703-222-7314. DHREmployment@fairfaxcounty.gov. EEO/AA/TTY.
#LI-SP1 Merit Positions
Fairfax County is proud to offer employees an attractive and comprehensive benefits program, including the following:
Medical/Vision/Dental Insurance Coverage Group Term Life Insurance Long Term Disability LiveWell Program Flexible Spending Programs Paid Leave (annual, sick, parental, volunteer activity, and more!) Paid Holidays Contributory Retirement Plan Deferred Compensation Employee Assistance Program Employees' Child Care Center Continuous Learning Opportunities
NOTE: Fairfax County Government is a qualifying employer under the Public Service Loan Forgiveness program. For more information about the PSLF program:
For additional details please visit the Non-Merit Positions Non-Merit Benefit Eligible: scheduled to work a minimum 1,040 hours and no more than a maximum of 1,560 hours in a calendar year.
Medical/Vision/Dental Insurance Coverage Flexible Spending Program Deferred Compensation
Temporary: scheduled to work a maximum of 900 hours in a calendar year.
No benefits
01
What is the highest level of education that you have completed?
Less than 12th grade High school diploma or GED Some college Associate's degree Bachelor's degree Master's degree Doctorate degree
02
Please indicate the major(s) or minor(s) for your completed degree(s). Check all that apply.
Computer science Information technology Electrical engineering Electronics Other (related field) Other (non-related field) Not applicable
03
If you answered "Some college" for the highest level of education completed, please indicate the number of quarter or semester hours you have completed towards a degree.
Less than 45 quarter hours 45 to less than 90 quarter hours 90 to less than 135 quarter hours 135 to less than 180 quarter hours 180 or more quarter hours Less than 30 semester hours 30 to less than 60 semester hours 60 to less than 90 semester hours 90 to less than 120 semester hours 120 or more semester hours Not applicable
04
If you answered "Other (related field)" or "Other (non-related field)" for the previous question, please list all of your majors and minors. If this question does not pertain to you, or you do not have a degree, enter "Not applicable". 05
Do you currently possess a valid driver's license?
Yes No
06
How many years of full-time equivalent network and/or telecommunications experience do you have?
None Less than one year One to less than two years Two to less than three years Three to less than four years Four to less than five years Five or more years
07
How many years of full-time equivalent experience performing end-user desktop support do you possess?
None Less than one year One to less than two years Two to less than three years Three to less than four years Four to less than five years Five or more years
08
Which of the following have you supported or managed? Check all that apply.
Body worn cameras Docking stations Wireless networks Mobile devices Video recording equipment Video recording software None of the above
09
Which of the following have you supported or managed? Check all that apply.
Apple devices Apple iOS software MDM Apple Configurator None of the above
10
How many years of full-time equivalent IT support experience do you have providing frontline support of end users?
None Less than one year One to less than two years Two to less than three years Three to less than four years Four to less than five years Five or more years
11
Which of the following have you supported or managed? Check all that apply.
Microsoft Windows 10 Microsoft Windows 7 Microsoft Office 365 Linux Active Directory PC imaging applications such as Swimage, Encore, or Symantec Ghost Oracle/SQL client/server applications Audio/Visual/Teleconferencing hardware None of the above
12
How many years of full-time equivalent experience writing technical documentation and training end users do you possess?
None Less than one year One to less than two years Two to less than three years Three to less than four years Four to less than five years Five or more years
Required Question