Fairfax County, VA
Network/Telecommunications Analyst I
Fairfax County, VA, Fairfax, Virginia, United States, 22032
Salary :
$65,474.66 - $109,124.29 Annually Location :
FAIRFAX (EJ32), VA Job Type:
FT Salary W BN Job Number:
25-01487 Department:
Information Technology Opening Date:
08/09/2025 Closing Date:
8/22/2025 11:59 PM Eastern Pay Grade:
S23 Posting Type:
Open to General Public
Job Announcement
Our department is seeking a motivated, service-oriented, and technically skilled IT professional to join the Infrastructure Division, focusing on modern telephony and communication systems. This entry-level position plays a vital role in supporting the county's information technology operations by serving as a frontline responder for IT service requests and system support. The selected candidate will provide direct assistance to end users across a wide range of county agencies, with specific emphasis on the support and administration of unified communications (UC) systems, like cisco and day-to-day operations. This person will support fulfillment of tickets and customer needs within the ServiceNow IT Service Management (ITSM) platform, ESMP, and the use of basic scripting and configuration techniques to automate workflows and improve service delivery. Employment Standards
MINIMUM QUALIFICATIONS :
(Click on the aforementioned link to learn how Fairfax County interprets equivalencies for "Any combination, experience, and training equivalent to") Possession of an associate degree in computer science, electrical engineering, electronics, or a related field; plus two years network and/or telecommunications experience; or a bachelor's degree in such fields.
NECESSARY SPECIAL REQUIREMENTS: The appointee to this position will be required to complete a criminal background check to the satisfaction of the employer.
PREFERRED QUALIFICATIONS:
Provide technical support and troubleshooting for Cisco IP phones and VoIP systems, including user provisioning, call routing, and phone configurations. Support ServiceNow incident and ESMP service request management; assist with basic administration such as workflow updates, ticket tracking, and reporting. Deliver excellent customer service in responding to end user support request. Apply basic coding/scripting (e.g., JavaScript, HTML, or SQL) to automate tasks or enhance ServiceNow functionality. Collaborate with senior analysts and IT teams to address user issues and implement minor system enhancements. Maintain accurate documentation of incidents, resolutions, and technical procedures. PHYSICAL REQUIREMENTS: Must possess the ability to lift boxes weighing up to fifty pounds. All duties performed with or without reasonable accommodations.
SELECTION PROCEDURE: Panel interview and may include exercise.
The population of Fairfax County is very diverse where 39% of residents speak a language other than English at home () and we encourage candidates bilingual in English and a foreign language to apply to this opportunity.
Fairfax County Government prohibits discrimination on the basis of race, color, religion, national origin, sex, pregnancy, childbirth or related medical conditions, age, marital status, disability, sexual orientation, gender identity, genetics, political affiliation, or military status in the recruitment, selection, and hiring of its workforce.
Reasonable accommodations are available to persons with disabilities during application and/or interview processes per the Americans with Disabilities Act. Contact 703-324-4900 for assistance. TTY 703-222-7314. EEO/AA/TTY.
#LI-JT1 Merit Positions
Fairfax County is proud to offer employees an attractive and comprehensive benefits program, including the following:
Medical/Vision/Dental Insurance Coverage Group Term Life Insurance Long Term Disability LiveWell Program Flexible Spending Programs Paid Leave (annual, sick, parental, volunteer activity, and more!) Paid Holidays Contributory Retirement Plan Deferred Compensation Employee Assistance Program Employees' Child Care Center Continuous Learning Opportunities
NOTE: Fairfax County Government is a qualifying employer under the Public Service Loan Forgiveness program. For more information about the PSLF program:
For additional details please visit the Non-Merit Positions Non-Merit Benefit Eligible: scheduled to work a minimum 1,040 hours and no more than a maximum of 1,560 hours in a calendar year.
Medical/Vision/Dental Insurance Coverage Flexible Spending Program Deferred Compensation
Temporary: scheduled to work a maximum of 900 hours in a calendar year.
No benefits
01
What is the highest level of education that you have completed?
Less than 12th grade High school diploma or GED Some college Associate's degree Bachelor's degree Master's degree Doctorate degree
02
If you answered "Some college" for the highest level of education completed, please indicate the number of quarter or semester hours you have completed towards a related degree.
Less than 45 quarter hours 45 to less than 90 quarter hours 90 to less than 135 quarter hours 135 to less than 180 quarter hours 180 or more quarter hours Less than 30 semester hours 30 to less than 60 semester hours 60 to less than 90 semester hours 90 to less than 120 semester hours 120 or more semester hours Not applicable
03
Please indicate all major(s) or minor(s) for your completed degree(s). Check all that apply.
Computer science Electrical engineering Electronics Information technology Other (related field) Other (non-related field) Not applicable
04
If you answered "Other (related field)" or "Other (non-related field)" for the previous question, please list all of your completed majors and minors. If this question does not pertain to you, or you do not have a degree, enter "Not applicable." 05
How many years of full-time equivalent professional experience in network and/or telecommunications do you possess?
None Less than one year One to less than two years Two to less than three years Three to less than four years Four years or more
06
How many years of full-time equivalent experience do you have working with Scripting and Coding in Cisco environment and ServiceNow?
None Less than one year One to less than two years Two to less than three years Three to less than four years Four to less than five years Five years or more
07
How many years of full-time equivalent experience do you have working with the Cisco UC environment with telephony?
None Less than one year One to less than two years Two to less than three years Three to less than four years Four to less than five years Five years or more
08
How many years of experience working with ServiceNow tool?
None Less than one year One to less than two years Two to less than three years Three to less than four years Four to less than five years Five years or more
09
How many years of experience do you have working with Microsoft Teams calling in a large environment?
None Less than one year One to less than two years Two to less than three years Three to less than four years Four to less than five years Five years or more
10
How many years of experience do you have with scripting and coding using Java clients?
None Less than one year One to less than two years Two to less than three years Three to less than four years Four to less than five years Five years or more
Required Question
$65,474.66 - $109,124.29 Annually Location :
FAIRFAX (EJ32), VA Job Type:
FT Salary W BN Job Number:
25-01487 Department:
Information Technology Opening Date:
08/09/2025 Closing Date:
8/22/2025 11:59 PM Eastern Pay Grade:
S23 Posting Type:
Open to General Public
Job Announcement
Our department is seeking a motivated, service-oriented, and technically skilled IT professional to join the Infrastructure Division, focusing on modern telephony and communication systems. This entry-level position plays a vital role in supporting the county's information technology operations by serving as a frontline responder for IT service requests and system support. The selected candidate will provide direct assistance to end users across a wide range of county agencies, with specific emphasis on the support and administration of unified communications (UC) systems, like cisco and day-to-day operations. This person will support fulfillment of tickets and customer needs within the ServiceNow IT Service Management (ITSM) platform, ESMP, and the use of basic scripting and configuration techniques to automate workflows and improve service delivery. Employment Standards
MINIMUM QUALIFICATIONS :
(Click on the aforementioned link to learn how Fairfax County interprets equivalencies for "Any combination, experience, and training equivalent to") Possession of an associate degree in computer science, electrical engineering, electronics, or a related field; plus two years network and/or telecommunications experience; or a bachelor's degree in such fields.
NECESSARY SPECIAL REQUIREMENTS: The appointee to this position will be required to complete a criminal background check to the satisfaction of the employer.
PREFERRED QUALIFICATIONS:
Provide technical support and troubleshooting for Cisco IP phones and VoIP systems, including user provisioning, call routing, and phone configurations. Support ServiceNow incident and ESMP service request management; assist with basic administration such as workflow updates, ticket tracking, and reporting. Deliver excellent customer service in responding to end user support request. Apply basic coding/scripting (e.g., JavaScript, HTML, or SQL) to automate tasks or enhance ServiceNow functionality. Collaborate with senior analysts and IT teams to address user issues and implement minor system enhancements. Maintain accurate documentation of incidents, resolutions, and technical procedures. PHYSICAL REQUIREMENTS: Must possess the ability to lift boxes weighing up to fifty pounds. All duties performed with or without reasonable accommodations.
SELECTION PROCEDURE: Panel interview and may include exercise.
The population of Fairfax County is very diverse where 39% of residents speak a language other than English at home () and we encourage candidates bilingual in English and a foreign language to apply to this opportunity.
Fairfax County Government prohibits discrimination on the basis of race, color, religion, national origin, sex, pregnancy, childbirth or related medical conditions, age, marital status, disability, sexual orientation, gender identity, genetics, political affiliation, or military status in the recruitment, selection, and hiring of its workforce.
Reasonable accommodations are available to persons with disabilities during application and/or interview processes per the Americans with Disabilities Act. Contact 703-324-4900 for assistance. TTY 703-222-7314. EEO/AA/TTY.
#LI-JT1 Merit Positions
Fairfax County is proud to offer employees an attractive and comprehensive benefits program, including the following:
Medical/Vision/Dental Insurance Coverage Group Term Life Insurance Long Term Disability LiveWell Program Flexible Spending Programs Paid Leave (annual, sick, parental, volunteer activity, and more!) Paid Holidays Contributory Retirement Plan Deferred Compensation Employee Assistance Program Employees' Child Care Center Continuous Learning Opportunities
NOTE: Fairfax County Government is a qualifying employer under the Public Service Loan Forgiveness program. For more information about the PSLF program:
For additional details please visit the Non-Merit Positions Non-Merit Benefit Eligible: scheduled to work a minimum 1,040 hours and no more than a maximum of 1,560 hours in a calendar year.
Medical/Vision/Dental Insurance Coverage Flexible Spending Program Deferred Compensation
Temporary: scheduled to work a maximum of 900 hours in a calendar year.
No benefits
01
What is the highest level of education that you have completed?
Less than 12th grade High school diploma or GED Some college Associate's degree Bachelor's degree Master's degree Doctorate degree
02
If you answered "Some college" for the highest level of education completed, please indicate the number of quarter or semester hours you have completed towards a related degree.
Less than 45 quarter hours 45 to less than 90 quarter hours 90 to less than 135 quarter hours 135 to less than 180 quarter hours 180 or more quarter hours Less than 30 semester hours 30 to less than 60 semester hours 60 to less than 90 semester hours 90 to less than 120 semester hours 120 or more semester hours Not applicable
03
Please indicate all major(s) or minor(s) for your completed degree(s). Check all that apply.
Computer science Electrical engineering Electronics Information technology Other (related field) Other (non-related field) Not applicable
04
If you answered "Other (related field)" or "Other (non-related field)" for the previous question, please list all of your completed majors and minors. If this question does not pertain to you, or you do not have a degree, enter "Not applicable." 05
How many years of full-time equivalent professional experience in network and/or telecommunications do you possess?
None Less than one year One to less than two years Two to less than three years Three to less than four years Four years or more
06
How many years of full-time equivalent experience do you have working with Scripting and Coding in Cisco environment and ServiceNow?
None Less than one year One to less than two years Two to less than three years Three to less than four years Four to less than five years Five years or more
07
How many years of full-time equivalent experience do you have working with the Cisco UC environment with telephony?
None Less than one year One to less than two years Two to less than three years Three to less than four years Four to less than five years Five years or more
08
How many years of experience working with ServiceNow tool?
None Less than one year One to less than two years Two to less than three years Three to less than four years Four to less than five years Five years or more
09
How many years of experience do you have working with Microsoft Teams calling in a large environment?
None Less than one year One to less than two years Two to less than three years Three to less than four years Four to less than five years Five years or more
10
How many years of experience do you have with scripting and coding using Java clients?
None Less than one year One to less than two years Two to less than three years Three to less than four years Four to less than five years Five years or more
Required Question