Aledade
Integration-Application Support Director, Remote
Aledade, Phoenix, Arizona, United States, 85003
Employer Industry: Healthcare Technology
Why consider this job opportunity: - Opportunity for career advancement and growth within the organization - Flexible work schedules and the ability to work remotely - Comprehensive benefits package including health, dental, and vision insurance paid up to 80% - Robust time-off plan with 21 days of PTO in your first year - 12 weeks paid parental leave for all new parents - Six weeks paid sabbatical after six years of service
What to Expect (Job Responsibilities): - Lead and manage the Support team, including hiring, training, and performance evaluation - Oversee day-to-day operations of the team, ensuring timely response and resolution of customer issues - Strategize the team's direction, creating and communicating success measures (SLAs and KPIs) - Innovate paths forward to turn opportunities into solutions within the Scalable Support program - Foster a customer-centric culture while maintaining high employee satisfaction and low turnover rates
What is Required (Qualifications): - 12+ years of relevant experience, with 8+ years in leading and managing a technical support team - Strong understanding of application support best practices and industry standards - Experience using Zendesk, Salesforce, and JIRA - Familiarity with debugging healthcare transactions: HL7, 837, CCDA - Experience with Nextgen Connect/Mirth engine and various connectivity methods, such as VPN, SFTP, XDS.b, XDM
How to Stand Out (Preferred Qualifications): - Master’s Degree in Computer Information Systems or MBA - Exceptional customer service skills and a customer-centric mindset - Healthcare industry experience supporting PM and/or EHR systems - Experience using Snowflake and PostgreSQL - Strong functional competencies including emotional intelligence, adaptability, and strategic planning
#HealthcareTechnology #RemoteWork #CareerGrowth #DiversityAndInclusion #EmployeeBenefits
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
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Why consider this job opportunity: - Opportunity for career advancement and growth within the organization - Flexible work schedules and the ability to work remotely - Comprehensive benefits package including health, dental, and vision insurance paid up to 80% - Robust time-off plan with 21 days of PTO in your first year - 12 weeks paid parental leave for all new parents - Six weeks paid sabbatical after six years of service
What to Expect (Job Responsibilities): - Lead and manage the Support team, including hiring, training, and performance evaluation - Oversee day-to-day operations of the team, ensuring timely response and resolution of customer issues - Strategize the team's direction, creating and communicating success measures (SLAs and KPIs) - Innovate paths forward to turn opportunities into solutions within the Scalable Support program - Foster a customer-centric culture while maintaining high employee satisfaction and low turnover rates
What is Required (Qualifications): - 12+ years of relevant experience, with 8+ years in leading and managing a technical support team - Strong understanding of application support best practices and industry standards - Experience using Zendesk, Salesforce, and JIRA - Familiarity with debugging healthcare transactions: HL7, 837, CCDA - Experience with Nextgen Connect/Mirth engine and various connectivity methods, such as VPN, SFTP, XDS.b, XDM
How to Stand Out (Preferred Qualifications): - Master’s Degree in Computer Information Systems or MBA - Exceptional customer service skills and a customer-centric mindset - Healthcare industry experience supporting PM and/or EHR systems - Experience using Snowflake and PostgreSQL - Strong functional competencies including emotional intelligence, adaptability, and strategic planning
#HealthcareTechnology #RemoteWork #CareerGrowth #DiversityAndInclusion #EmployeeBenefits
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
#J-18808-Ljbffr