Tyler Technologies
The Sr. Cloud Operations Engineer handles the design, migration/implementation of cloud-based infrastructure for the DSD division of Tyler Technologys centrally managed and portal applications. This includes building, deploying, monitoring, and maintaining high-availability SaaS, IaaS, and PaaS solutions hosted in either AWS and Azure cloud. Cloud Engineers will have the opportunity to work directly with multiple application development agile teams.
RESPONSIBILITIES
Support the creation and maintenance of critical Application Environments primarily in AWS and Azure. Support, maintain, and create Deployment systems and CI environments using GitHub, Azure DevOps, and AWS Code Pipeline. Provide Tier 3 Incident Support Cloud Infrastructure as required to assist internal Support Teams; during and after normal work hours. Collaborate with developers to properly automate software build, test, and deployments. Manage assigned project activities to achieve stated project goals, objectives, and schedules. Mentor and train Cloud Engineers. Follow security best practices. Interact with the security team to implement and maintain security controls on the cloud infrastructure. Create standardized templates using orchestrators Terraform and CloudFormation. Identify and share best practices as appropriate. Implement and support Disaster Recovery solutions. Ensure capacity planning processes are followed by allocating system resources. Create and implement documentation standards and perform reviews to ensure standards are followed. Implement, administer, and maintain policies and procedures for ensuring the security and integrity of the company systems. Facilitate and attend leadership meetings and effectively share the information learned. Provide trend analysis to management as well as peer groups to enable informed decisions. Facilitate and interact with business and application development units on a daily basis. Monitor and report on costs associated with assigned cloud products. QUALIFICATIONS
BS in Computer Science or equivalent with minimum of 5 years of relevant work experience in automation, infrastructure as code deployment, and/or systems administration or 6+ years relevant experience in lieu of degree. Expert with infrastructure automation, infrastructure as code specifically Terraform, and AWS CloudFormation is a plus. 4+ years of experience in AWS; Azure experience is a plus; and can work in both platforms. High skilled with load balanced Web architectures. Solid fundamental network knowledge, TCP/IP, routing, subnetting, OSI model. Solid understanding of DNS. Expert with estimating AWS and Azure usage costs and identifying operational cost control mechanisms. Experience with Azure Services with specific strengths in App Services, Virtual Machine Scale Sets, Functions, Virtual Network, Application Gateway, App Insights. High level of experience with AWS Services - EC2, RDS, S3, VPC, IAM, BeanStalk, API Gateway, R53 and CloudFront. Experience with programming and scripting languages: PowerShell, Python, Bash, Perl or Ruby. Excellent written and verbal skills (Documentation is paramount). Strong knowledge of Azure DevOps GitHub and GitHub Actions is required. Ability to identify and understand complex problems/issues and develop effective solutions. Strong time management skills, with the ability to handle multiple tasks, prioritize and meet deadlines. Ability to work with minimal supervision and collaborate with teams both remote and local. Possess strong time management, prioritization, and interpersonal skills. Experience with automation/configuration management software. Has knowledge of standard concepts, practices, and procedures within a particular field; can explain Systems technology in non-technical terms. Develop Methods of Procedure (MOPs) for utilization by the team. Ability to leverage vendor tools to research, open and resolve defects or performance problems. Peer reviews technical content in technical documentation, processes, and changes. Ensures capacity planning processes are followed by allocating system resources and automates common tasks. Possesses advanced levels in software and information life cycle process, data systems, relational databases, and client server concepts. Expert skills in utilizing vendor tools and vendor diagnostic tools to drive quick problem and performance resolutions. Possesses project management skills and knowledge of the technology industry. Versed in basic statistical methods and models (ex. demand growth, cost per unit). BONUS EXPERIENCE
Azure and/or AWS certified. Experience administrating Windows and Linux systems. Docker and Kubernetes experience. Experience with configuration management code, Puppet, Chef, Ansible, Salt, etc. CI/CD experience using tools like Jenkins, AWS CodePipeline, or Azure DevOps. ITIL Certification and/or experience. Experience working on PCI Compliant environments. Agile/Scrum Methodologies. Monitoring experience with SaaS technologies such as New Relic or Stackify. Location
Overland Park, Kansas Travel
0-5% Great Place to Work & Grow Your Career
Come join us as we transform the public sector! Our mission, vision, and values guide everything we do. Were also frequently recognized as a great workplace locally and nationally. See our many awards and accolades. Taking Care of You & Your Family
Your health and well-being are important to us. Thats why we invest in our team members by offering competitive benefits to support their health and financial wellness. Learn more about how we care for our people. Apply Online Requisition Number:2025-6709
#LI-Hybrid #LI-SB1
Tyler Technologies is proud to be an equal opportunity employer. All qualified applicants will receive consideration without regard to race, creed, gender, marital status, sexual orientation, citizenship status, color, religion, national origin, age, disability, protected veteran status, or any other status protected under local, state, or federal laws. If you require reasonable accommodation for any part of the application or hiring process due to a disability, please submit your request by emailing jobs@tylertech.com or by calling 800.646.2633 ext. 791008. Please keep in mind these methods are reserved for individuals who require accommodation due to a disability. Don't be fooled by criminals making false employment offers, requesting personal and financial information, or impersonating Tyler management. In our recruiting practice, we do not Extend job offers to candidates we have never spoken with on the phone or in-person. Request financial information from candidates. Offer jobs through chat rooms, meetups, or hangouts. If you feel you may have been in contact with someone falsely representing Tyler, please contact info@tylertech.com immediately and provide us with as much information as possible about the exchange. If you opened or clicked on any links or attachments within a suspicious job offer, we recommend running a full antivirus scan on your computer to make sure no malware was downloaded. Get to Know Our Tyler Family
At Tyler, team members are valued and encouraged to innovate, while having fun along the way. Join us and see why we love working here. To make work even more rewarding, we offer a wide range of benefits to support the overall wellness of you and eligible family members. While committed to serving the public sector, were also dedicated to investing in our people. Be a part of our passionate community where you can grow. Join our Talent Network to stay connected and up to date on our latest job openings and talent news. #J-18808-Ljbffr
Support the creation and maintenance of critical Application Environments primarily in AWS and Azure. Support, maintain, and create Deployment systems and CI environments using GitHub, Azure DevOps, and AWS Code Pipeline. Provide Tier 3 Incident Support Cloud Infrastructure as required to assist internal Support Teams; during and after normal work hours. Collaborate with developers to properly automate software build, test, and deployments. Manage assigned project activities to achieve stated project goals, objectives, and schedules. Mentor and train Cloud Engineers. Follow security best practices. Interact with the security team to implement and maintain security controls on the cloud infrastructure. Create standardized templates using orchestrators Terraform and CloudFormation. Identify and share best practices as appropriate. Implement and support Disaster Recovery solutions. Ensure capacity planning processes are followed by allocating system resources. Create and implement documentation standards and perform reviews to ensure standards are followed. Implement, administer, and maintain policies and procedures for ensuring the security and integrity of the company systems. Facilitate and attend leadership meetings and effectively share the information learned. Provide trend analysis to management as well as peer groups to enable informed decisions. Facilitate and interact with business and application development units on a daily basis. Monitor and report on costs associated with assigned cloud products. QUALIFICATIONS
BS in Computer Science or equivalent with minimum of 5 years of relevant work experience in automation, infrastructure as code deployment, and/or systems administration or 6+ years relevant experience in lieu of degree. Expert with infrastructure automation, infrastructure as code specifically Terraform, and AWS CloudFormation is a plus. 4+ years of experience in AWS; Azure experience is a plus; and can work in both platforms. High skilled with load balanced Web architectures. Solid fundamental network knowledge, TCP/IP, routing, subnetting, OSI model. Solid understanding of DNS. Expert with estimating AWS and Azure usage costs and identifying operational cost control mechanisms. Experience with Azure Services with specific strengths in App Services, Virtual Machine Scale Sets, Functions, Virtual Network, Application Gateway, App Insights. High level of experience with AWS Services - EC2, RDS, S3, VPC, IAM, BeanStalk, API Gateway, R53 and CloudFront. Experience with programming and scripting languages: PowerShell, Python, Bash, Perl or Ruby. Excellent written and verbal skills (Documentation is paramount). Strong knowledge of Azure DevOps GitHub and GitHub Actions is required. Ability to identify and understand complex problems/issues and develop effective solutions. Strong time management skills, with the ability to handle multiple tasks, prioritize and meet deadlines. Ability to work with minimal supervision and collaborate with teams both remote and local. Possess strong time management, prioritization, and interpersonal skills. Experience with automation/configuration management software. Has knowledge of standard concepts, practices, and procedures within a particular field; can explain Systems technology in non-technical terms. Develop Methods of Procedure (MOPs) for utilization by the team. Ability to leverage vendor tools to research, open and resolve defects or performance problems. Peer reviews technical content in technical documentation, processes, and changes. Ensures capacity planning processes are followed by allocating system resources and automates common tasks. Possesses advanced levels in software and information life cycle process, data systems, relational databases, and client server concepts. Expert skills in utilizing vendor tools and vendor diagnostic tools to drive quick problem and performance resolutions. Possesses project management skills and knowledge of the technology industry. Versed in basic statistical methods and models (ex. demand growth, cost per unit). BONUS EXPERIENCE
Azure and/or AWS certified. Experience administrating Windows and Linux systems. Docker and Kubernetes experience. Experience with configuration management code, Puppet, Chef, Ansible, Salt, etc. CI/CD experience using tools like Jenkins, AWS CodePipeline, or Azure DevOps. ITIL Certification and/or experience. Experience working on PCI Compliant environments. Agile/Scrum Methodologies. Monitoring experience with SaaS technologies such as New Relic or Stackify. Location
Overland Park, Kansas Travel
0-5% Great Place to Work & Grow Your Career
Come join us as we transform the public sector! Our mission, vision, and values guide everything we do. Were also frequently recognized as a great workplace locally and nationally. See our many awards and accolades. Taking Care of You & Your Family
Your health and well-being are important to us. Thats why we invest in our team members by offering competitive benefits to support their health and financial wellness. Learn more about how we care for our people. Apply Online Requisition Number:2025-6709
#LI-Hybrid #LI-SB1
Tyler Technologies is proud to be an equal opportunity employer. All qualified applicants will receive consideration without regard to race, creed, gender, marital status, sexual orientation, citizenship status, color, religion, national origin, age, disability, protected veteran status, or any other status protected under local, state, or federal laws. If you require reasonable accommodation for any part of the application or hiring process due to a disability, please submit your request by emailing jobs@tylertech.com or by calling 800.646.2633 ext. 791008. Please keep in mind these methods are reserved for individuals who require accommodation due to a disability. Don't be fooled by criminals making false employment offers, requesting personal and financial information, or impersonating Tyler management. In our recruiting practice, we do not Extend job offers to candidates we have never spoken with on the phone or in-person. Request financial information from candidates. Offer jobs through chat rooms, meetups, or hangouts. If you feel you may have been in contact with someone falsely representing Tyler, please contact info@tylertech.com immediately and provide us with as much information as possible about the exchange. If you opened or clicked on any links or attachments within a suspicious job offer, we recommend running a full antivirus scan on your computer to make sure no malware was downloaded. Get to Know Our Tyler Family
At Tyler, team members are valued and encouraged to innovate, while having fun along the way. Join us and see why we love working here. To make work even more rewarding, we offer a wide range of benefits to support the overall wellness of you and eligible family members. While committed to serving the public sector, were also dedicated to investing in our people. Be a part of our passionate community where you can grow. Join our Talent Network to stay connected and up to date on our latest job openings and talent news. #J-18808-Ljbffr