Crest Ford Flat Rock
Why wait to make a career out of doing what you love? At our dealership, the door is always open, and so are your options! As a Service Advisor, you will be the key customer interface on vehicle repairs. You will be trained to greet a customer, review the vehicle needs, and sell products. Apply now, and become apart of our Award Winning Team.
nWhat We Offer
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- Compensation is based on experience n
- Great benefits, including medical, dental, and vision insurance n
- Paid Time off n
- Paid Parental Leave n
- 401(k) with company match n
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- nOversee service orders and flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective servicen n
- nTake ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customern n
- nProvide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandledn n
- nEnsure the daily inventory of technicians' time is consistently sold to service customersn n
- nDistribute work between technicians efficientlyn n
- nAnswer technical questions about vehicle problems, warranties, services, and repairsn n
- nMaintain Customer Success Index at or above company standardsn n
- nAssist in diagnosing vehicle problems; order parts and tools as necessaryn n
- nOversee administration of warranty claims as well as training and supervising of service departmentn n
- nReinforces company policies and adheres to company standardsn n
- nEncourages compliance with applicable laws and regulationsn n
- nMaintain good working relationship with factory(s) and foster positive employee relationsn n
Qualifications
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- nOrganized and friendly personalityn n
- nDemonstrated ability to manage othersn n
- nTime management skillsn n
- nFantastic communication skills with your customersn n
- nProfessional, well-groomed personal appearancen n
- nConsistent record of service and sales successn n
- nStrong record of positive customer satisfaction resultsn n
- nTeam oriented and self-motivatedn n
- nAble to work with little supervisionn n
- nClean driving record and valid driver’s licensen n