Storypod
About Storypod
With offices in Miami and Orlando, Storypod is on a mission to help parents, grandparents, and educators ignite children's love of learning through screen-free, interactive audio edutainment .
Our magical Audio Learning System won several industry accolades (Academic's Choice Award, Good Housekeeping Parenting Award, STEM.org, NAPPA, et al.) and became a smash-hit for parents and kids alike. Children can interact with Storypod through multiple age-appropriate ways - lovable yarn-figurines, read-along books, interactive learning cards, and collectible tokens - that trigger immersive stories, music, and learning content.
We are looking for a well-rounded & detail-oriented CRM / Retention Manager to support Marketing initiatives critical to the growth of the company.
Your Responsibilities:
With offices in Miami and Orlando, Storypod is on a mission to help parents, grandparents, and educators ignite children's love of learning through screen-free, interactive audio edutainment .
Our magical Audio Learning System won several industry accolades (Academic's Choice Award, Good Housekeeping Parenting Award, STEM.org, NAPPA, et al.) and became a smash-hit for parents and kids alike. Children can interact with Storypod through multiple age-appropriate ways - lovable yarn-figurines, read-along books, interactive learning cards, and collectible tokens - that trigger immersive stories, music, and learning content.
We are looking for a well-rounded & detail-oriented CRM / Retention Manager to support Marketing initiatives critical to the growth of the company.
Your Responsibilities:
- Supporting CMO to strategize and spearhead Marketing projects and initiatives beginning at post-purchase of the customer experience that drive customer retention and repurchases, including but not limited to:
- Product packaging & insert design and messaging
- Email, SMS, and direct mail marketing including segmentation by purchase behavior / customer type
- Loyalty & Referral programs
- Social, Community & Brand Ambassador programs
- Reputation management and reviews
- Customer surveying and feedback
- Planning and updating our Marketing Calendar (Email, SMS, Blog posts, et al).
- Reporting on core Marketing KPIs from all campaigns
- Bachelor's degree in business studies, marketing, or a comparable area
- Minimum three years of experience in a Digital Marketing role
- A/B testing mind-set
- Experience using mainstream marketing, ecommerce, and project management tools (eg Asana, Slack, Yotpo, Klaviyo, Shopify, Canva)
- An affinity for e-Commerce and customer retention / relationship management
- Excellent oral and written command of the English language
- Generous PTO (23 days per year for full-time staff)
- Benefits include health/dental/vision
- A professional and diverse team in a dynamic start-up environment
- A chance to be part of the next revolution in children's audio "edutainment"
- Supportive and fun remote workplace environment