Major Accountabilities:
• Monitor global switchboard line from 8am-5pm Monday - Friday
• Answer inbound calls into the Facilities Service Center as well as the service request (work order) lines
• Provide callers accurate and up to date information
• Transfer calls in a timely and accurate manner
• Assist in researching and updating FSC reference materials
• Track daily call metrics, work orders and surveys
• Assist with training new team members
• Provide support to the Facilities event coordinator when needed
Job Requirements:
• Strong phone and verbal communication skills along with active listening skills
• 3 or more years of call center support experience preferred
• Proficiency with basic computer skills and software such as Microsoft Outlook, Office, Word, Excel and Teams
• Strong time management and decision-making skills as well as attention to detail
• Ability to multi-task and handle stressful situations and callers appropriately
• Must possess positive attitude and work well in a team setting
• Punctuality is essential
• Able to handle high call volumes with a variety of customer requests or issues
• Ability to support multiple areas of a group operation
Background:
• High School diploma or equivalent
• 3+ years' experience in a call center and with data entry
EEO:
"Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of - Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans."
Mindlance