Medical Office Receptionist

Benefits:

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Free food & snacks

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Opportunity for advancement

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Training & development

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Competitive salary

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Paid time off

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401(k)

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Job Title: Medical Office Receptionist

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Job Summary: The Medical Office Receptionist is responsible for providing excellent customer service to patients and visitors, managing the front desk operations, and supporting the administrative functions of the medical office.

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Duties and Responsibilities:

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Patient Check-In and Check-Out:

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Greet patients and visitors in a courteous and professional manner.

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Register new patients by collecting necessary information and updating existing patient records.

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Verify patient insurance information.

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Schedule appointments and assist with appointment confirmations.

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Front Desk Operations:

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Answer and direct phone calls to the appropriate personnel.

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Respond to inquiries and provide information about the medical office services.

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Maintain cleanliness and order at the front desk area.

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Handle patient inquiries and resolve issues or escalate to the appropriate staff.

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Administrative Support:

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Assist with medical office paperwork, including filling out and filing forms.

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Maintain and update patient records in the electronic medical records (EMR) system.

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Coordinate with medical staff to ensure efficient patient flow.

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Manage and organize medical office documents and files.

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Insurance Verification and Billing:

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Verify insurance coverage and process insurance claims.

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Assist patients with billing inquiries and provide information on payment options.

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Collect co-payments and payments for services rendered.

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Appointment Scheduling:

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Schedule patient appointments based on availability and urgency.

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Coordinate with medical staff to ensure proper scheduling of procedures and tests.

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Send appointment reminders to patients.

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Communication:

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Relay messages to medical staff accurately and promptly.

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Communicate effectively with patients, visitors, and other healthcare professionals.

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Handle confidential information with discretion.

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Emergencies and Security:

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Follow established protocols in case of emergencies.

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Ensure the security of the front desk area and patient information.

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Qualifications:

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High school diploma or equivalent.

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Previous experience in a medical office or customer service role is preferred.

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Knowledge of medical terminology and basic understanding of healthcare practices.

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Strong communication and interpersonal skills.

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Proficiency in using office equipment, including computers, phones, and fax machines.

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Familiarity with electronic medical records (EMR) systems.

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Working Conditions:

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Typically works in a climate-controlled medical office setting.

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Regular business hours

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This job description is a general guideline, and specific responsibilities may vary depending on the needs of the medical office. It's important for a Medical Office Receptionist to be organized, detail-oriented, and capable of multitasking in a fast-paced environment.