Product Coordinator Customer Service

Benefits:

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Long Term Disability Insurance

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Life Insurance

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401(k)

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401(k) matching

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Dental insurance

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Health insurance

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Paid time off

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Vision insurance

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The Product Development Coordinator / Customer Service Representative performs various projects duties supporting the document issuing processes. This includes creating Bill of Materials (BOM) in the system, updating formulations, Batch Production Record, Record Retention and Maintenance and Production Efficiency. The Product Development Coordinator is responsible for providing product and service information, taking incoming calls from customers, and transmitting necessary information to various departments within the Company. Resolve product and service issues which implies effective communication between all parties involved.

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DUTIES & RESPONSIBILITIES:

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The following responsibilities would characterize the requirements of this position. Must possess the skills necessary to perform the majority of the listed functions including but not limited to:

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Monitor production cycle time and overall production processes to improve inventory and supply chain

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Monitor quality issues, make schedules, and conduct root cause analysis for adjustments in production

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Maintain efficient communication channels with Customer Service, Production and Warehouse teams

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Maintain project evaluation files and reports that reflect the step-by-step process in projects

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Document all new and revised product label proofs, and route them through R&D and Quality for final approval Maintain final product change records in the Bill of Material and Production Record

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Data entry and Creating Bill of Materials (BOM) in system per work order, based on Finished Product Specification (FPS)

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Process Batch Production Record, Review Production worksheets for accuracy and consistency against Supplement Facts Panel (SFP) prior to production

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Maintain final product change records in the Bill of Material and Production Record

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Identify and assess customers’ needs to achieve customer satisfaction and act as liaison between customers and internal departments by forwarding questions and answers

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Build sustainable relationships of trust through open and interactive communication

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Understand how 4Excelsior completes orders from receipt of an order through to the shipment to the customer to be an effective part of the customer service team

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Request packing lists, providing packing list/BOLs to warehouse

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Ship retains samples to the appropriate person/department in a timely manner and keep log of quantities for invoicing

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Follow SOPs while being flexible and adapting to requests and assignments from upper management

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Other duties as assigned

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REQUIREMENTS:

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Bachelor’s or equivalent experience in a business-related field

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Good written and verbal communication skills

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Good organizational skills with a strong attention to detail

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Ability to multi-task and prioritize responsibilities

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Strong documentation practices and recording keeping skills

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Ability to work both independently and in a team environment

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Ability to maintain high level of confidentiality

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Ability to work under pressure of deadlines

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Bilingual Mandarin preferred but not required

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ADDITIONAL REQUIREMENTS:

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Bilingual Mandarin preferred

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Preferred knowledge of ERP or other Manufacturing Inventory Software

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Advanced knowledge in Microsoft Excel; able to create spreadsheets and advanced formulas

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Working knowledge of Microsoft Outlook, Word and Power Point

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Ability to type 40 wpm

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Ability to sit for extended hours

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Ability to view a computer screen and type for extended hours

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Ability to work overtime as business needs require