Bentley South Beach
Front Desk Supervisor - AM/PM Flex Schedule
Location: Park Central South Beach | Miami Beach, FL
About Us
Park Central South Beach is a reimagined boutique hotel located on iconic Ocean Drive. With 132 stylish rooms, vibrant pools, and personalized guest service, we are committed to delivering a unique and memorable South Beach experience.
Position Summary
The Front Desk Supervisor plays a vital leadership role within the Front Office team. This position is responsible for overseeing daily operations of the front desk, ensuring smooth check-in/check-out processes, delivering outstanding guest service, and assisting with training and supervising front desk agents. The ideal candidate is professional, detail-oriented, and able to lead by example during AM or PM shifts.
Key Responsibilities
Location: Park Central South Beach | Miami Beach, FL
About Us
Park Central South Beach is a reimagined boutique hotel located on iconic Ocean Drive. With 132 stylish rooms, vibrant pools, and personalized guest service, we are committed to delivering a unique and memorable South Beach experience.
Position Summary
The Front Desk Supervisor plays a vital leadership role within the Front Office team. This position is responsible for overseeing daily operations of the front desk, ensuring smooth check-in/check-out processes, delivering outstanding guest service, and assisting with training and supervising front desk agents. The ideal candidate is professional, detail-oriented, and able to lead by example during AM or PM shifts.
Key Responsibilities
- Supervise front desk agents and support team during assigned shift
- Handle guest check-ins/outs, reservation changes, and special requests
- Resolve guest concerns or service issues efficiently and with professionalism
- Ensure shift tasks, reports, and procedures are completed accurately
- Monitor lobby presentation and ensure team is delivering a welcoming, polished experience
- Train, coach, and motivate front desk agents to meet service standards
- Serve as the Manager on Duty when needed
- Communicate daily updates with other departments (Housekeeping, Engineering, Security, etc.)
- Oversee billing accuracy, payment handling, and end-of-shift reconciliation
- Flexible scheduling: must be available for AM and/or PM shifts
- AM Shift: ~7:00 AM - 3:30 PM
- PM Shift: ~3:00 PM - 11:30 PM
- Must be available on weekends and holidays as needed
- 1-2 years of front desk experience in a hotel or resort required
- Previous supervisory or team lead experience preferred
- Knowledge of hotel PMS systems (Mews a plus)
- Bilingual (English/Spanish) preferred
- Strong communication, organizational, and leadership skills
- Calm and professional under pressure
- Commitment to excellent guest service and team development
- Competitive hourly rate (based on experience)
- Full-time schedule with opportunity for advancement
- PTO, employee discounts, team meals, and more
- Join a growing team with new management and a refreshed hospitality vision