Texas Health Care

Medical Office Receptionist

Texas Health Care, Fort Worth

Position Summary:
The Medical Office Receptionist provides administrative and clerical support across multiple front office
functions within a busy vascular surgery practice. This role is essential to maintaining an
efficient and patient-centered environment, ensuring seamless coverage across check-in,
check-out, scheduling, referrals, and insurance verification. The ideal candidate is flexible,
detail-oriented, and able to adapt quickly to changing priorities while maintaining a
professional and compassionate demeanor.
Key Responsibilities:

Greet patients and visitors warmly, creating a welcoming and professional environment.
Register patients accurately in the electronic medical records (EMR) system.
Verify patient insurance eligibility and collect co-pays and outstanding balances.
Schedule, reschedule, and cancel appointments according to clinic guidelines.
Answer and route incoming phone calls in a timely and courteous manner.
Triage phone calls appropriately by gathering necessary information and determining the urgency of the request.
Document messages clearly and accurately in the EMR or communication system.
Follow established protocols for handling urgent or emergency calls.
Work incoming and outgoing referrals, ensuring all necessary documentation is obtained, entered, and communicated to the appropriate parties.
Communicate effectively with clinical and administrative staff to ensure seamless patient flow.
Maintain patient confidentiality and adhere to HIPAA regulations at all times.
Monitor and maintain the cleanliness and organization of the reception area.
Assist with administrative tasks such as scanning, filing, faxing, and data entry.

Qualifications:

High school diploma or equivalent required.
Minimum of 3-5 years of experience in a medical office or customer service environment.
Demonstrates comprehensive knowledge of insurance verification processes, including eligibility, benefits, authorizations, referrals, and coverage limitations to ensure proper billing and patient communication.
Proficiency in EMR systems.
Strong understanding of medical terminology and HIPAA regulations.
Excellent organizational skills, communication skills, and ability to multitask and handle a fast-paced work environment.
Bilingual highly preferred but not required.