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Technical Support Specialist
East Haven, CT
CPA medical Billing a division of GeBBS Health Care company is currently seeking an experienced Technical Support Specialist to join our team. Connecticut based candidates only.
The IT Support Specialist is responsible for providing high-quality Tier 1 and Tier 2 technical support to our US workforce of employees. This role focuses on resolving everyday IT issues, managing device and account support, and ensuring smooth onboarding/offboarding processes.
We are looking for someone who thrives with autonomy, takes pride in being a reliable problem-solver, and moves quickly to keep things running smoothly. You should be comfortable being the first line of support, and eager to improve processes as we scale. This role is critical to our day-to-day operations and calls for someone ready to take full responsibility and lead the function. This role is
on-site in East Haven, CT.
Qualifications
· Bachelor’s degree in related field or equivalent years of experience.
· 3+ years in IT support, preferably within a remote or decentralized environment.
· Proficiency in troubleshooting operating systems (Windows and macOS), basic networking, and remote support tools.
· Strong interpersonal and communication skills with a customer-centric mindset.
· Naturally proactive and comfortable working within a dynamic and decentralized environment.
· Naturally inquisitive with a desire to solve problems and dig into detailed analysis.
· Ability to prioritize tasks, be organized and manage competing priorities effectively.
· Proven ability to communicate effectively to various audiences/levels including leadership through various mediums
· Experience with device management platforms like Intune
· Familiarity with IT ticketing systems and basic ITIL principles.
· Relevant technical certifications
Requirements:
Responsibilities
Provide first-line support by troubleshooting hardware, software, and supporting company endpoint devices
Work with team members in multiple locations to provide support. Delivering service and support to end-users working onsite and remote
Maintain IT asset inventory and documentation, tracking hardware lifecycles and software licenses
Manage IT onboarding and offboarding, ensuring seamless provisioning and deprovisioning of company hardware, software, and accounts
Support the deployment and troubleshooting of remote management tools and company-specific applications.
Implement and maintain system hardening standards, including company specified group policies to ensure the security and compliance of IT system
Support our adoption of new tools, including management of users and configuration of SAML and other SSO mechanisms
Follow standard processes and procedures
Use helpdesk ticketing system for tracking issues and problem resolution
Maintaining prompt and effective inter and intra-team communication
Technical Support Specialist
East Haven, CT
CPA medical Billing a division of GeBBS Health Care company is currently seeking an experienced Technical Support Specialist to join our team. Connecticut based candidates only.
The IT Support Specialist is responsible for providing high-quality Tier 1 and Tier 2 technical support to our US workforce of employees. This role focuses on resolving everyday IT issues, managing device and account support, and ensuring smooth onboarding/offboarding processes.
We are looking for someone who thrives with autonomy, takes pride in being a reliable problem-solver, and moves quickly to keep things running smoothly. You should be comfortable being the first line of support, and eager to improve processes as we scale. This role is critical to our day-to-day operations and calls for someone ready to take full responsibility and lead the function. This role is
on-site in East Haven, CT.
Qualifications
· Bachelor’s degree in related field or equivalent years of experience.
· 3+ years in IT support, preferably within a remote or decentralized environment.
· Proficiency in troubleshooting operating systems (Windows and macOS), basic networking, and remote support tools.
· Strong interpersonal and communication skills with a customer-centric mindset.
· Naturally proactive and comfortable working within a dynamic and decentralized environment.
· Naturally inquisitive with a desire to solve problems and dig into detailed analysis.
· Ability to prioritize tasks, be organized and manage competing priorities effectively.
· Proven ability to communicate effectively to various audiences/levels including leadership through various mediums
· Experience with device management platforms like Intune
· Familiarity with IT ticketing systems and basic ITIL principles.
· Relevant technical certifications
Requirements:
Responsibilities
Provide first-line support by troubleshooting hardware, software, and supporting company endpoint devices
Work with team members in multiple locations to provide support. Delivering service and support to end-users working onsite and remote
Maintain IT asset inventory and documentation, tracking hardware lifecycles and software licenses
Manage IT onboarding and offboarding, ensuring seamless provisioning and deprovisioning of company hardware, software, and accounts
Support the deployment and troubleshooting of remote management tools and company-specific applications.
Implement and maintain system hardening standards, including company specified group policies to ensure the security and compliance of IT system
Support our adoption of new tools, including management of users and configuration of SAML and other SSO mechanisms
Follow standard processes and procedures
Use helpdesk ticketing system for tracking issues and problem resolution
Maintaining prompt and effective inter and intra-team communication