WIN Inc
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TECHNICAL SUPPORT ENGINEER
role at
WIN 1 day ago Be among the first 25 applicants Join to apply for the
TECHNICAL SUPPORT ENGINEER
role at
WIN Get AI-powered advice on this job and more exclusive features. Brief Description
Under the guidance of the Technical Support Team Lead or Manager, the Technical Support Engineer is responsible for delivering comprehensive technical support across the organization. This role includes full lifecycle support from new hire onboarding to offboarding, along with hands-on involvement in infrastructure maintenance. The engineer will be accountable for resolving assigned issues in a timely and professional manner, ensuring all support cases are accurately documented and closed with a resolution in WINs internal Help Desk ticketing system. Brief Description
Under the guidance of the Technical Support Team Lead or Manager, the Technical Support Engineer is responsible for delivering comprehensive technical support across the organization. This role includes full lifecycle support from new hire onboarding to offboarding, along with hands-on involvement in infrastructure maintenance. The engineer will be accountable for resolving assigned issues in a timely and professional manner, ensuring all support cases are accurately documented and closed with a resolution in WINs internal Help Desk ticketing system.
Requirements
FORMAL EDUCATION AND PROFESSIONAL EXPERIENCE
Bachelors degree in Information Technology, Computer Science, or a related field, or an Associate degree paired with relevant certifications and equivalent practical experience Minimum of 2 years of hands-on experience in IT support, network troubleshooting, and help desk operations Proven proficiency in deploying and supporting Windows 10, Microsoft Office Suite, and Windows Server environments (2008, 2012, 2016, 2019) Strong background in desktop and network hardware support, along with experience in TCP/IP, DHCP, DNS, Active Directory, DFS, GPOs, VMware, SAN systems, and data security practices
Knowledge, Skills, And Abilities
Strong analytical thinking, with the ability to troubleshoot and resolve issues independently while managing multiple priorities Excellent written and verbal communication skills, with the ability to clearly articulate technical information to users of all skill levels Professional, positive demeanor with a customer-first mindset and the patience to assist users with varying technical knowledge Highly self-motivated and dependable, with a collaborative mindset and the ability to thrive in a fast-paced, evolving IT environment Detail-oriented with excellent time management and task ownership from issue identification through resolution
Summary
Key responsibilities include, but are not limited to:
Serve as first-line support for both onsite and remote users, providing prompt and professional assistance in a secure, compliance-driven environment Deliver end-to-end technical support, including installation and troubleshooting of servers, workstations, laptops, and mobile devices Perform hardware and software upgrades to maintain optimal system and user performance Configure, test, and deploy systems including operating systems and application software Administer and maintain enterprise systems such as Active Directory, Microsoft Exchange 2016, VMware, endpoint management solutions, Mitel phone systems, and networked printers Collaborate with infrastructure and database administrators, system integration teams, project managers, and both onsite and offshore development teams Engage with external IT vendors for procurement and support of hardware, software, communications, and related services Diagnose and resolve issues related to networking equipment, business applications, and peripheral devices Participate in the planning and implementation of new hardware and software initiatives, including evaluations and recommendations for upgrades and new technologies Provide after-hours on-call support and participate in scheduled maintenance outside of standard business hours as needed Seniority level
Seniority level
Entry level Employment type
Employment type
Full-time Job function
Job function
Information Technology Industries
Hospitals and Health Care Referrals increase your chances of interviewing at WIN by 2x Get notified about new Technical Support Engineer jobs in
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TECHNICAL SUPPORT ENGINEER
role at
WIN 1 day ago Be among the first 25 applicants Join to apply for the
TECHNICAL SUPPORT ENGINEER
role at
WIN Get AI-powered advice on this job and more exclusive features. Brief Description
Under the guidance of the Technical Support Team Lead or Manager, the Technical Support Engineer is responsible for delivering comprehensive technical support across the organization. This role includes full lifecycle support from new hire onboarding to offboarding, along with hands-on involvement in infrastructure maintenance. The engineer will be accountable for resolving assigned issues in a timely and professional manner, ensuring all support cases are accurately documented and closed with a resolution in WINs internal Help Desk ticketing system. Brief Description
Under the guidance of the Technical Support Team Lead or Manager, the Technical Support Engineer is responsible for delivering comprehensive technical support across the organization. This role includes full lifecycle support from new hire onboarding to offboarding, along with hands-on involvement in infrastructure maintenance. The engineer will be accountable for resolving assigned issues in a timely and professional manner, ensuring all support cases are accurately documented and closed with a resolution in WINs internal Help Desk ticketing system.
Requirements
FORMAL EDUCATION AND PROFESSIONAL EXPERIENCE
Bachelors degree in Information Technology, Computer Science, or a related field, or an Associate degree paired with relevant certifications and equivalent practical experience Minimum of 2 years of hands-on experience in IT support, network troubleshooting, and help desk operations Proven proficiency in deploying and supporting Windows 10, Microsoft Office Suite, and Windows Server environments (2008, 2012, 2016, 2019) Strong background in desktop and network hardware support, along with experience in TCP/IP, DHCP, DNS, Active Directory, DFS, GPOs, VMware, SAN systems, and data security practices
Knowledge, Skills, And Abilities
Strong analytical thinking, with the ability to troubleshoot and resolve issues independently while managing multiple priorities Excellent written and verbal communication skills, with the ability to clearly articulate technical information to users of all skill levels Professional, positive demeanor with a customer-first mindset and the patience to assist users with varying technical knowledge Highly self-motivated and dependable, with a collaborative mindset and the ability to thrive in a fast-paced, evolving IT environment Detail-oriented with excellent time management and task ownership from issue identification through resolution
Summary
Key responsibilities include, but are not limited to:
Serve as first-line support for both onsite and remote users, providing prompt and professional assistance in a secure, compliance-driven environment Deliver end-to-end technical support, including installation and troubleshooting of servers, workstations, laptops, and mobile devices Perform hardware and software upgrades to maintain optimal system and user performance Configure, test, and deploy systems including operating systems and application software Administer and maintain enterprise systems such as Active Directory, Microsoft Exchange 2016, VMware, endpoint management solutions, Mitel phone systems, and networked printers Collaborate with infrastructure and database administrators, system integration teams, project managers, and both onsite and offshore development teams Engage with external IT vendors for procurement and support of hardware, software, communications, and related services Diagnose and resolve issues related to networking equipment, business applications, and peripheral devices Participate in the planning and implementation of new hardware and software initiatives, including evaluations and recommendations for upgrades and new technologies Provide after-hours on-call support and participate in scheduled maintenance outside of standard business hours as needed Seniority level
Seniority level
Entry level Employment type
Employment type
Full-time Job function
Job function
Information Technology Industries
Hospitals and Health Care Referrals increase your chances of interviewing at WIN by 2x Get notified about new Technical Support Engineer jobs in
Greenwich, CT . Roslyn, NY $52,000.00-$58,240.00 2 months ago Greenwich, CT $70,000.00-$80,000.00 2 weeks ago Technical Customer Support Engineer, Tier 2
Teaneck, NJ $75,000.00-$100,000.00 1 week ago Greenwich, CT $140,000.00-$200,000.00 2 weeks ago Norwalk, CT $140,000.00-$160,000.00 1 week ago Technical Support Analyst / Endpoint Engineer II
Stamford, CT $70,000.00-$80,000.00 1 week ago Paramus, NJ $53,500.00-$57,000.00 2 days ago Product Support Specialist - Unilever Food Solutions
Englewood Cliffs, NJ $69,360.00-$104,040.00 1 week ago Fort Lee, NJ $60,000.00-$68,000.00 2 weeks ago Junior Tech Associate Applications Support
Englewood Cliffs, NJ $55.00-$60.00 1 week ago Were unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr