Compass Group
CUSTOMER SERVICE MANAGER (ASSOCIATE CARE) - COLUMBIA, SC
Compass Group, Columbia, South Carolina, United States, 29204
Job Summary
The Associate Care Customer Service Manager will be the initial point of contact for our route drivers. This individual will be responsible for coordinating driver requests and communicating with staff members to implement solutions. This position will assist drivers with requests and tasks such as vehicle issues, truck inventories, and communication between staff members. Essential Duties and Responsibilities: Greet each driver who stops by the desk and build positive relationships. Verify drivers are completing and returning daily reports and recording vital information. Update drivers with status updates regarding their service tickets for routes and their trucks. Ensure drivers are completing inventories and returning totes and other items to their designated areas. Inform drivers of new installations, removals, and other important information. Verify trucks are clean and drivers are stocked with the required cleaning supplies. Qualifications: Excellent communication skills with both internal teams and external partners. Competent in computer applications. Capable of thriving in a team-focused setting. Ability to address and solve problems. Advanced organizational expertise. Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Applications are accepted on an ongoing basis. Canteen maintains a drug-free workplace. Associates at Canteen are offered many fantastic benefits. Medical Dental Vision Life Insurance/ AD Disability Insurance Retirement Plan Paid Time Off Holiday Time Off (varies by site/state) Associate Shopping Program Health and Wellness Programs Discount Marketplace Identity Theft Protection Pet Insurance Commuter Benefits Employee Assistance Program Flexible Spending Accounts (FSAs) Paid Parental Leave Personal Leave Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws.
The Associate Care Customer Service Manager will be the initial point of contact for our route drivers. This individual will be responsible for coordinating driver requests and communicating with staff members to implement solutions. This position will assist drivers with requests and tasks such as vehicle issues, truck inventories, and communication between staff members. Essential Duties and Responsibilities: Greet each driver who stops by the desk and build positive relationships. Verify drivers are completing and returning daily reports and recording vital information. Update drivers with status updates regarding their service tickets for routes and their trucks. Ensure drivers are completing inventories and returning totes and other items to their designated areas. Inform drivers of new installations, removals, and other important information. Verify trucks are clean and drivers are stocked with the required cleaning supplies. Qualifications: Excellent communication skills with both internal teams and external partners. Competent in computer applications. Capable of thriving in a team-focused setting. Ability to address and solve problems. Advanced organizational expertise. Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Applications are accepted on an ongoing basis. Canteen maintains a drug-free workplace. Associates at Canteen are offered many fantastic benefits. Medical Dental Vision Life Insurance/ AD Disability Insurance Retirement Plan Paid Time Off Holiday Time Off (varies by site/state) Associate Shopping Program Health and Wellness Programs Discount Marketplace Identity Theft Protection Pet Insurance Commuter Benefits Employee Assistance Program Flexible Spending Accounts (FSAs) Paid Parental Leave Personal Leave Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws.