XL Construction
Information Technology Specialist
XL Construction, Milpitas, California, United States, 95035
IT Desktop Support Technician
Be the face of IT for a fast-moving, innovative construction company.
Role Summary
Are you passionate about problem-solving, people, and tech? Join
XLI
as our next
Desktop Support Technician
and play a key role in keeping our teams connected, equipped, and running smoothlywhether theyre in the office or out on the jobsite. In this hands-on, highly visible role, youll provide Tier 2 support across multiple locations, help deploy new technology, and partner with teams to ensure reliable and secure operations. Youll be the go-to person for internal tech support, helping end-users get the tools they need, when they need themwhile also helping us grow smarter, safer, and faster. If you're customer-focused, tech-savvy, and ready to make an impact, we want to hear from you.
What Youll Do
Troubleshoot and resolve escalated IT support requestshardware, software, network, and everything in between Support key construction and company applications: install, configure, troubleshoot, and sometimes train users Work closely with Infrastructure and Network teams to resolve complex issues Manage user accounts, permissions, and profiles in Microsoft 365, Active Directory, Egnyte, and more Handle onboarding/offboardingincluding hardware setup and account provisioning Set up AV equipment and support video conferencing tools Coordinate with vendors and internal teams on system upgrades, renewals, and equipment rollouts Perform hands-on maintenance and updates for computers and network hardwareespecially at jobsite trailers Keep IT documentation, configurations, and asset records up to date Help maintain compliance with cybersecurity best practices across all IT touchpoints Support imaging, inventory, and deployment of laptops, tablets, and mobile devices What You Bring
35 years
of IT support experience, including at least 1 year in a field-based or on-site role Solid experience with
Microsoft technologies
and basic construction or business applications Strong understanding of
networking fundamentals : TCP/IP, DHCP, VPN, firewalls, access points, etc. Comfortable working hands-on with desktops, laptops, switches, and mobile devices Ability to
diagnose and fix tech issues independently
and efficiently Excellent
communication and customer service
skillsyou know how to keep people calm and informed A
valid drivers license
and willingness to travel to jobsites Experience supporting
remote/temporary jobsite tech
a big plus Familiarity with tools like
HappyFox, Meraki MDM, or other remote management platforms Bonus points for
certifications
like CompTIA A+, Network+, or Microsoft MCP What to Expect
Primarily based in an office setting, with
occasional travel
to jobsites Youll need to be able to
lift and move up to 50 lbs
of equipment Some work in outdoor or active construction environments Flexibility for
non-standard hours
depending on project needs Why Join Us?
At
XLI , we dont just build structureswe build careers, innovation, and community. As part of our IT team, youll help power the technology behind industry-leading construction projects. Youll work with great people, gain hands-on experience, and have opportunities to grow. Ready to help build whats next? Apply now.
Compensation and Benefits:
Salary Range: $85,000 $105,000 annually (in accordance with California pay transparency laws) Total compensation will be based on skills, experience, and qualifications Comprehensive benefits package including medical, dental, 401(k), PTO, and wellness programs Bonus eligibility may apply based on company performance and role level Who We Are:
XLI is a leading construction and services company driven by a mission to build exceptional outcomes, for our clients, partners, and people. We operate with a "We Not Me" mindset, cultivating a culture of trust, ownership, and shared success. Our IT team is critical in enabling every part of the business to thrive, from the field to the executive office.
Equal Opportunity Employer: XLI is proud to be an Equal Opportunity Employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, age, or veteran status. #J-18808-Ljbffr
Role Summary
Are you passionate about problem-solving, people, and tech? Join
XLI
as our next
Desktop Support Technician
and play a key role in keeping our teams connected, equipped, and running smoothlywhether theyre in the office or out on the jobsite. In this hands-on, highly visible role, youll provide Tier 2 support across multiple locations, help deploy new technology, and partner with teams to ensure reliable and secure operations. Youll be the go-to person for internal tech support, helping end-users get the tools they need, when they need themwhile also helping us grow smarter, safer, and faster. If you're customer-focused, tech-savvy, and ready to make an impact, we want to hear from you.
What Youll Do
Troubleshoot and resolve escalated IT support requestshardware, software, network, and everything in between Support key construction and company applications: install, configure, troubleshoot, and sometimes train users Work closely with Infrastructure and Network teams to resolve complex issues Manage user accounts, permissions, and profiles in Microsoft 365, Active Directory, Egnyte, and more Handle onboarding/offboardingincluding hardware setup and account provisioning Set up AV equipment and support video conferencing tools Coordinate with vendors and internal teams on system upgrades, renewals, and equipment rollouts Perform hands-on maintenance and updates for computers and network hardwareespecially at jobsite trailers Keep IT documentation, configurations, and asset records up to date Help maintain compliance with cybersecurity best practices across all IT touchpoints Support imaging, inventory, and deployment of laptops, tablets, and mobile devices What You Bring
35 years
of IT support experience, including at least 1 year in a field-based or on-site role Solid experience with
Microsoft technologies
and basic construction or business applications Strong understanding of
networking fundamentals : TCP/IP, DHCP, VPN, firewalls, access points, etc. Comfortable working hands-on with desktops, laptops, switches, and mobile devices Ability to
diagnose and fix tech issues independently
and efficiently Excellent
communication and customer service
skillsyou know how to keep people calm and informed A
valid drivers license
and willingness to travel to jobsites Experience supporting
remote/temporary jobsite tech
a big plus Familiarity with tools like
HappyFox, Meraki MDM, or other remote management platforms Bonus points for
certifications
like CompTIA A+, Network+, or Microsoft MCP What to Expect
Primarily based in an office setting, with
occasional travel
to jobsites Youll need to be able to
lift and move up to 50 lbs
of equipment Some work in outdoor or active construction environments Flexibility for
non-standard hours
depending on project needs Why Join Us?
At
XLI , we dont just build structureswe build careers, innovation, and community. As part of our IT team, youll help power the technology behind industry-leading construction projects. Youll work with great people, gain hands-on experience, and have opportunities to grow. Ready to help build whats next? Apply now.
Compensation and Benefits:
Salary Range: $85,000 $105,000 annually (in accordance with California pay transparency laws) Total compensation will be based on skills, experience, and qualifications Comprehensive benefits package including medical, dental, 401(k), PTO, and wellness programs Bonus eligibility may apply based on company performance and role level Who We Are:
XLI is a leading construction and services company driven by a mission to build exceptional outcomes, for our clients, partners, and people. We operate with a "We Not Me" mindset, cultivating a culture of trust, ownership, and shared success. Our IT team is critical in enabling every part of the business to thrive, from the field to the executive office.
Equal Opportunity Employer: XLI is proud to be an Equal Opportunity Employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, age, or veteran status. #J-18808-Ljbffr