Diverse Lynx
1 Incident Management: Receive, log, and categorize incoming service requests and incidents via phone, email, or ticket systems.2 Problem Resolution: Diagnose and resolve technical issues related to hardware, software, network connectivity, and peripheral devices.3 Troubleshooting: Utilize troubleshooting tools and procedures to identify and resolve problems effectively4 Documentation: Maintain accurate and up-to-date records of incidents, resolutions, and user interactions.5 Escalation: Identify and escalate complex issues to appropriate support levels.6 Communication: Communicate effectively with end-users, providing clear instructions and updates on issue status.7 Customer Service: Provide a high level of customer service, demonstrating patience, empathy, and professionalism.8 Knowledge Base: Contribute to and maintain the knowledge base, ensuring accurate and up-to-date information for troubleshooting.9 Hardware/Software Support: Provide support for a variety of hardware and software, including operating systems, applications, and devices10 Network Support: Assist with network connectivity issues, including troubleshooting and basic configuration.