Diverse Lynx
Job Description : Technical Proficiency: Ability to diagnose and resolve technical issues related to hardware, software, and networks. Problem-Solving: Ability to identify, analyze, and solve technical problems effectively. Communication: Strong verbal and written communication skills, including the ability to explain technical concepts to non-technical users. Customer Service: Ability to provide friendly, efficient, and professional customer service. Time Management: Ability to prioritize tasks and manage time effectively to meet service level agreements (SLAs). Teamwork: Ability to collaborate with other members of the IT support team and other departments. Roles and Responsibilities :• Incident Management: Receive, log, and categorize incoming service requests and incidents via phone, email, or ticket systems.• Problem Resolution: Diagnose and resolve technical issues related to hardware, software, network connectivity, and peripheral devices.• Troubleshooting: Utilize troubleshooting tools and procedures to identify and resolve problems effectively• Documentation: Maintain accurate and up-to-date records of incidents, resolutions, and user interactions.• Escalation: Identify and escalate complex issues to appropriate support levels.• Communication: Communicate effectively with end-users, providing clear instructions and updates on issue status.• Customer Service: Provide a high level of customer service, demonstrating patience, empathy, and professionalism.• Knowledge Base: Contribute to and maintain the knowledge base, ensuring accurate and up-to-date information for troubleshooting.• Hardware/Software Support: Provide support for a variety of hardware and software, including operating systems, applications, and devices• Network Support: Assist with network connectivity issues, including troubleshooting and basic configuration...Required Technical Skills :• Have scripting skills: (Shell/Bash, Perl, Python, Ruby, PowerShell)• Be able to han
Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.
Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.