V2Soft
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Business Analyst
role at
V2Soft .
V2Soft is a global leader in IT services and business solutions, delivering innovative and cost-effective technology solutions worldwide since 1998. Headquartered in Bloomfield Hills, MI, with 16 offices across six countries, we partner with Fortune 500 companies to tackle complex business challenges. Our services include AI, IT staffing, cloud computing, engineering, mobility, testing, and more. Certified with CMMI Level 3 and ISO standards, we are committed to quality and security. We also actively support local communities and non-profits, reflecting our core values. Join us to be part of a dynamic and impactful global company!
Please visit us at
www.v2soft.com
to learn more.
Description A small number of customers may contact senior leadership, including members of the Board of Directors (BOD), Top Executive Team, or specific organizational leaders, directly with complaints. These customers may have already interacted with Customer Care or a dealership and seek escalation to higher authority. These cases are handled by a Top Care Executive Referrals Manager.
The Executive Referrals Manager resolves complex and emotional complaints to prevent further contact with leadership, protecting brand reputation and enhancing customer experience.
Activities To Manage Include, But Are Not Limited To
Receive escalated cases from top management
Route cases to appropriate regional or brand teams
Investigate customer requests and conduct research using company systems
Facilitate actions to resolve cases
Collaborate with dealer networks for solutions
Escalate issues internally as needed
Develop and follow action plans through case closure
Provide updates as requested
Requirements
Bachelor's Degree
5+ years of professional experience
Positive attitude and passion for customer care
Patience and friendliness with all customers
Flexibility in a fast-paced environment
Ability to troubleshoot and communicate clearly
Excellent written and verbal skills
Understanding of automotive/technical terminology
Empathy, diplomacy, and politeness
Proficiency in Microsoft Office/Google Suite and web browsers
Ability to learn and manage internal applications
Relationship-building and collaboration skills
Willingness to work a flexible schedule
Preferred Requirements
2+ years in customer service, preferably in automotive or luxury retail
Experience with CRM and telephony tools
Additional Information / Must Have's
2-3 years in customer service, preferably automotive
Excellent communication skills
Motivated, quick learner, good decision-maker
Comfortable working with leadership
Onsite presence 3-5 days/week
No travel required
V2Soft is an Equal Opportunity Employer (EOE). We welcome applicants from all backgrounds, including individuals with disabilities and veterans.
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Business Analyst
role at
V2Soft .
V2Soft is a global leader in IT services and business solutions, delivering innovative and cost-effective technology solutions worldwide since 1998. Headquartered in Bloomfield Hills, MI, with 16 offices across six countries, we partner with Fortune 500 companies to tackle complex business challenges. Our services include AI, IT staffing, cloud computing, engineering, mobility, testing, and more. Certified with CMMI Level 3 and ISO standards, we are committed to quality and security. We also actively support local communities and non-profits, reflecting our core values. Join us to be part of a dynamic and impactful global company!
Please visit us at
www.v2soft.com
to learn more.
Description A small number of customers may contact senior leadership, including members of the Board of Directors (BOD), Top Executive Team, or specific organizational leaders, directly with complaints. These customers may have already interacted with Customer Care or a dealership and seek escalation to higher authority. These cases are handled by a Top Care Executive Referrals Manager.
The Executive Referrals Manager resolves complex and emotional complaints to prevent further contact with leadership, protecting brand reputation and enhancing customer experience.
Activities To Manage Include, But Are Not Limited To
Receive escalated cases from top management
Route cases to appropriate regional or brand teams
Investigate customer requests and conduct research using company systems
Facilitate actions to resolve cases
Collaborate with dealer networks for solutions
Escalate issues internally as needed
Develop and follow action plans through case closure
Provide updates as requested
Requirements
Bachelor's Degree
5+ years of professional experience
Positive attitude and passion for customer care
Patience and friendliness with all customers
Flexibility in a fast-paced environment
Ability to troubleshoot and communicate clearly
Excellent written and verbal skills
Understanding of automotive/technical terminology
Empathy, diplomacy, and politeness
Proficiency in Microsoft Office/Google Suite and web browsers
Ability to learn and manage internal applications
Relationship-building and collaboration skills
Willingness to work a flexible schedule
Preferred Requirements
2+ years in customer service, preferably in automotive or luxury retail
Experience with CRM and telephony tools
Additional Information / Must Have's
2-3 years in customer service, preferably automotive
Excellent communication skills
Motivated, quick learner, good decision-maker
Comfortable working with leadership
Onsite presence 3-5 days/week
No travel required
V2Soft is an Equal Opportunity Employer (EOE). We welcome applicants from all backgrounds, including individuals with disabilities and veterans.
#J-18808-Ljbffr