V2soft
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Business Analyst
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V2Soft . V2Soft is a global leader in IT services and business solutions, delivering innovative and cost-effective technology solutions worldwide since 1998. Headquartered in Bloomfield Hills, MI, with 16 offices across six countries, we partner with Fortune 500 companies to tackle complex business challenges. Our services include AI, IT staffing, cloud computing, engineering, mobility, testing, and more. Certified with CMMI Level 3 and ISO standards, we are committed to quality and security. We also actively support local communities and non-profits, reflecting our core values. Join us to be part of a dynamic and impactful global company! Please visit us at www.v2soft.com to learn more. Description
A small number of customers may contact senior leadership, including members of the Board of Directors (BOD), Top Executive Team, or specific organizational leaders, directly with complaints. These customers may have already interacted with Customer Care or a dealership and seek escalation to higher authority. These cases are handled by a Top Care Executive Referrals Manager. The Executive Referrals Manager resolves complex and emotional complaints to prevent further contact with leadership, protecting brand reputation and enhancing customer experience. Activities To Manage Include, But Are Not Limited To Receive escalated cases from top management Route cases to appropriate regional or brand teams Investigate customer requests and conduct research using company systems Facilitate actions to resolve cases Collaborate with dealer networks for solutions Escalate issues internally as needed Develop and follow action plans through case closure Provide updates as requested
Requirements
Bachelor's Degree 5+ years of professional experience Positive attitude and passion for customer care Patience and friendliness with all customers Flexibility in a fast-paced environment Ability to troubleshoot and communicate clearly Excellent written and verbal skills Understanding of automotive/technical terminology Empathy, diplomacy, and politeness Proficiency in Microsoft Office/Google Suite and web browsers Ability to learn and manage internal applications Relationship-building and collaboration skills Willingness to work a flexible schedule
Preferred Requirements
2+ years in customer service, preferably in automotive or luxury retail Experience with CRM and telephony tools
Additional Information / Must Have's
2-3 years in customer service, preferably automotive Excellent communication skills Motivated, quick learner, good decision-maker Comfortable working with leadership Onsite presence 3-5 days/week No travel required
V2Soft is an Equal Opportunity Employer (EOE). We welcome applicants from all backgrounds, including individuals with disabilities and veterans. #J-18808-Ljbffr
Business Analyst
role at
V2Soft . V2Soft is a global leader in IT services and business solutions, delivering innovative and cost-effective technology solutions worldwide since 1998. Headquartered in Bloomfield Hills, MI, with 16 offices across six countries, we partner with Fortune 500 companies to tackle complex business challenges. Our services include AI, IT staffing, cloud computing, engineering, mobility, testing, and more. Certified with CMMI Level 3 and ISO standards, we are committed to quality and security. We also actively support local communities and non-profits, reflecting our core values. Join us to be part of a dynamic and impactful global company! Please visit us at www.v2soft.com to learn more. Description
A small number of customers may contact senior leadership, including members of the Board of Directors (BOD), Top Executive Team, or specific organizational leaders, directly with complaints. These customers may have already interacted with Customer Care or a dealership and seek escalation to higher authority. These cases are handled by a Top Care Executive Referrals Manager. The Executive Referrals Manager resolves complex and emotional complaints to prevent further contact with leadership, protecting brand reputation and enhancing customer experience. Activities To Manage Include, But Are Not Limited To Receive escalated cases from top management Route cases to appropriate regional or brand teams Investigate customer requests and conduct research using company systems Facilitate actions to resolve cases Collaborate with dealer networks for solutions Escalate issues internally as needed Develop and follow action plans through case closure Provide updates as requested
Requirements
Bachelor's Degree 5+ years of professional experience Positive attitude and passion for customer care Patience and friendliness with all customers Flexibility in a fast-paced environment Ability to troubleshoot and communicate clearly Excellent written and verbal skills Understanding of automotive/technical terminology Empathy, diplomacy, and politeness Proficiency in Microsoft Office/Google Suite and web browsers Ability to learn and manage internal applications Relationship-building and collaboration skills Willingness to work a flexible schedule
Preferred Requirements
2+ years in customer service, preferably in automotive or luxury retail Experience with CRM and telephony tools
Additional Information / Must Have's
2-3 years in customer service, preferably automotive Excellent communication skills Motivated, quick learner, good decision-maker Comfortable working with leadership Onsite presence 3-5 days/week No travel required
V2Soft is an Equal Opportunity Employer (EOE). We welcome applicants from all backgrounds, including individuals with disabilities and veterans. #J-18808-Ljbffr