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Customer Service Representative- 3rd Shift
Job Category: Office Support Requisition Number: CUSTO004950 Posted: July 25, 2025 Full-Time Rate: $19.45 USD per hour Location: Trenton, OH, USA Job Details
Description
Job Description: Customer Service Representative (CSR)
Primary Responsibilities:
Communicate with co-workers and direct supervisor to receive instructions and coordinate activities
Manage communication processes; answering multi-line phone system and ensuring timely response of customer emails
Maintain a clean, work environment placing all items in an orderly manner
Operate within the documented QMS (Quality Management System)
Coordinate finished goods shipment to meet customer standards
Enter order information directly into the system accurately and on a timely basis
Notify/Communicate with customers with any issues with shipment or scheduling
Follow all standard operating and rules of thumb procedures for shipments and depletions of customer inventory
Consulting with clients about their shipping needs and making recommendations about how best to meet those needs
Provide assistance and follow up on any Advance Shipping Notification (ASN)
Collaborate with the warehouse team to create customer orders and fulfill customer requests
Prepare a Bill of Lading for all shipping customers for the type, quantity, and destination of products transported out of the warehouse
Utilize customer portals to provide comprehensive data on their shipping and operational information
Create customer orders for the warehouse team
Work with carriers to schedule appointments, communicate load status, etc. Knowledge/Skill Requirements:
Must be able to follow written and oral instructions
Possess above average communication skills
Basic math and counting skills
Be a self-starter, ability to work under minimal supervision
Must have aptitude to use and operate a computer including basic email functions and Excel Ability to work in a fast-paced environment
Ability to multitask
High School Diploma or GED preferred Physical Demands:
The physical demands described here are representative of those that must be met or will be encountered by the employee while performing the essential functions of this job.
Ability to multitask and handle crisis situations in a calm and effective manner.
Majority of the time spent at work will be in an office setting, sitting at a desk.
Sitting for long periods of time.
Minor lifting of office supplies, storage boxes. Full-Time
Job Category: Office Support Requisition Number: CUSTO004950 Posted: July 25, 2025 Full-Time Rate: $19.45 USD per hour Location: Trenton, OH, USA Job Details
Description
Job Description: Customer Service Representative (CSR)
Primary Responsibilities:
Communicate with co-workers and direct supervisor to receive instructions and coordinate activities
Manage communication processes; answering multi-line phone system and ensuring timely response of customer emails
Maintain a clean, work environment placing all items in an orderly manner
Operate within the documented QMS (Quality Management System)
Coordinate finished goods shipment to meet customer standards
Enter order information directly into the system accurately and on a timely basis
Notify/Communicate with customers with any issues with shipment or scheduling
Follow all standard operating and rules of thumb procedures for shipments and depletions of customer inventory
Consulting with clients about their shipping needs and making recommendations about how best to meet those needs
Provide assistance and follow up on any Advance Shipping Notification (ASN)
Collaborate with the warehouse team to create customer orders and fulfill customer requests
Prepare a Bill of Lading for all shipping customers for the type, quantity, and destination of products transported out of the warehouse
Utilize customer portals to provide comprehensive data on their shipping and operational information
Create customer orders for the warehouse team
Work with carriers to schedule appointments, communicate load status, etc. Knowledge/Skill Requirements:
Must be able to follow written and oral instructions
Possess above average communication skills
Basic math and counting skills
Be a self-starter, ability to work under minimal supervision
Must have aptitude to use and operate a computer including basic email functions and Excel Ability to work in a fast-paced environment
Ability to multitask
High School Diploma or GED preferred Physical Demands:
The physical demands described here are representative of those that must be met or will be encountered by the employee while performing the essential functions of this job.
Ability to multitask and handle crisis situations in a calm and effective manner.
Majority of the time spent at work will be in an office setting, sitting at a desk.
Sitting for long periods of time.
Minor lifting of office supplies, storage boxes. Full-Time