Boston University
ASSISTANT DIRECTOR ACCOUNTS RECEIVABLE & CASH OPERATIONS, Research Finance & Pro
Boston University, Boston, Massachusetts, United States, 02108
Assistant Director Accounts Receivable & Cash Operations
Reporting to the Associate Controller, Research Financial Operations, the Assistant Director, Accounts Receivable and Cash Operations will oversee the billing and collections process for our Miscellaneous Receivables portfolio and ensure the accurate application of incoming payments for both our sponsored programs portfolio and miscellaneous receivables portfolio. The Assistant Director will be required to work collaboratively with colleagues and peers in a multitude of Boston University departments. Frequent correspondence with sponsors and customers is expected, including the resolution of collection issues. A high degree of responsiveness and professionalism is required. This position leads a team of two staff members and is responsible for the timely collection of outstanding invoices, ensuring accurate application of incoming payments, and collaborating cross-functionally to optimize accounts receivable operations and cash flow. Major duties of this position also include: Leads and supervises the AR and Cash Operations team. Oversees the billing and collections process for the Miscellaneous Receivables portfolio, ensuring timely and accurate invoices and collections. Oversees collections on past-due accounts in accordance with university policy, ensuring fair, consistent, and compliant practices. Manages daily cash applications of customer/sponsor payments (ACH, wires, checks). Delivers exceptional customer service to external sponsors/customers and to the University community. Establish and maintain strong customer relationships to facilitate timely payment and issue resolution. Analyzes and reconciles customer accounts, unapplied cash, and short payments. Establishes key performance indicators (KPIs) to monitor and improve collections performance. Develops and implements strategies to improve collections performance and payment turnaround time. Identifies and implements process improvements and automation opportunities. Prepares and presents monthly reports on cash receipts, aging status, and collection metrics. Supports audits by providing documentation and explanations related to AR transactions. Required Skills: Bachelor's degree in Accounting, Finance, or a related field. An equivalent combination of education and experience may be substituted on a case-by-case basis. 5-8 years of work experience including 3 years in a supervisory or management role, preferably in a university or customer service environment. Demonstrated exceptional organizational, time management, written and verbal communication skills. Must be highly detail oriented with the ability to multi-task and prioritize routine tasks and ad-hoc requests. A self-starting, diplomatic, proactive individual capable of managing people and processes. Intermediate skills utilizing Excel, including complex formulas to acquire, organize, and analyze data. Ability to work (both independently and in conjunction with others) effectively and cooperatively in a small, collegial team environment. Ability to lead projects through organizing work, establishing operating relationships, and coordinating the work of others. Strong communication and interpersonal skills with a diplomatic focus. Preferred Skills: 8+ years of work experience in accounts receivable, collections, and cash application, preferably in a university environment. Strong understanding of AR systems, ERP software (SAP), and Microsoft Office. Boston Universitys generous benefits package includes health, dental, life insurance, and paid time off. Full-time employees are also eligible for tuition remission for courses at Boston University. Note: the remission benefit extends to dependents as well. For more details on benefits, please refer to the Boston University benefits page. The department of Financial Affairs at Boston University values intellectual, cultural, and social diversity among its staff and students. We remain steadfast in our dedication to building a team that is inclusive and equitable and a place where all constituents can thrive. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, natural or protective hairstyle, religion, sex, age, national origin, physical or mental disability, sexual orientation, gender identity, genetic information, military service, pregnancy or pregnancy-related condition, or because of marital, parental, or veteran status. We are a VEVRAA Federal Contractor.
Reporting to the Associate Controller, Research Financial Operations, the Assistant Director, Accounts Receivable and Cash Operations will oversee the billing and collections process for our Miscellaneous Receivables portfolio and ensure the accurate application of incoming payments for both our sponsored programs portfolio and miscellaneous receivables portfolio. The Assistant Director will be required to work collaboratively with colleagues and peers in a multitude of Boston University departments. Frequent correspondence with sponsors and customers is expected, including the resolution of collection issues. A high degree of responsiveness and professionalism is required. This position leads a team of two staff members and is responsible for the timely collection of outstanding invoices, ensuring accurate application of incoming payments, and collaborating cross-functionally to optimize accounts receivable operations and cash flow. Major duties of this position also include: Leads and supervises the AR and Cash Operations team. Oversees the billing and collections process for the Miscellaneous Receivables portfolio, ensuring timely and accurate invoices and collections. Oversees collections on past-due accounts in accordance with university policy, ensuring fair, consistent, and compliant practices. Manages daily cash applications of customer/sponsor payments (ACH, wires, checks). Delivers exceptional customer service to external sponsors/customers and to the University community. Establish and maintain strong customer relationships to facilitate timely payment and issue resolution. Analyzes and reconciles customer accounts, unapplied cash, and short payments. Establishes key performance indicators (KPIs) to monitor and improve collections performance. Develops and implements strategies to improve collections performance and payment turnaround time. Identifies and implements process improvements and automation opportunities. Prepares and presents monthly reports on cash receipts, aging status, and collection metrics. Supports audits by providing documentation and explanations related to AR transactions. Required Skills: Bachelor's degree in Accounting, Finance, or a related field. An equivalent combination of education and experience may be substituted on a case-by-case basis. 5-8 years of work experience including 3 years in a supervisory or management role, preferably in a university or customer service environment. Demonstrated exceptional organizational, time management, written and verbal communication skills. Must be highly detail oriented with the ability to multi-task and prioritize routine tasks and ad-hoc requests. A self-starting, diplomatic, proactive individual capable of managing people and processes. Intermediate skills utilizing Excel, including complex formulas to acquire, organize, and analyze data. Ability to work (both independently and in conjunction with others) effectively and cooperatively in a small, collegial team environment. Ability to lead projects through organizing work, establishing operating relationships, and coordinating the work of others. Strong communication and interpersonal skills with a diplomatic focus. Preferred Skills: 8+ years of work experience in accounts receivable, collections, and cash application, preferably in a university environment. Strong understanding of AR systems, ERP software (SAP), and Microsoft Office. Boston Universitys generous benefits package includes health, dental, life insurance, and paid time off. Full-time employees are also eligible for tuition remission for courses at Boston University. Note: the remission benefit extends to dependents as well. For more details on benefits, please refer to the Boston University benefits page. The department of Financial Affairs at Boston University values intellectual, cultural, and social diversity among its staff and students. We remain steadfast in our dedication to building a team that is inclusive and equitable and a place where all constituents can thrive. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, natural or protective hairstyle, religion, sex, age, national origin, physical or mental disability, sexual orientation, gender identity, genetic information, military service, pregnancy or pregnancy-related condition, or because of marital, parental, or veteran status. We are a VEVRAA Federal Contractor.