Support.com
Senior Manager Enterprise Change and Program Management Office Program Managemen
Support.com, Farmington, Michigan, United States, 48336
Senior Manager, Enterprise Change and Program Management Office (ECPMO) Program Management
Have you got what it takes to succeed The following information should be read carefully by all candidates. The Sr. Manager, ECPMO Program Management is responsible for strategy, planning, and overseeing the successful delivery of the program's scope and objectives. They lead the planning and delivery strategy for multiple change initiatives within the bank's most complex horizontal efforts. This role provides expert program delivery leadership and strategic guidance to senior executives, delivery teams, business partners, and stakeholders to ensure adherence to enterprise change management processes and achievement of program objectives. The Enterprise Change and Project Management Office (ECPMO) is a centralized function that drives strategic alignment, governance, and delivery excellence across enterprise-wide initiatives. It enables effective change management, project execution, and realization of business value. Position Responsibilities:Project Execution/Risk Management
Provide leadership and oversight to highly complex, sizable enterprise programs. De-risk the delivery and success of programs with multiple change initiatives. Oversee delivery dependencies through leadership and cross-functional coordination. Develop enterprise program roadmaps, OKRs, and align change initiatives to achieve objectives. Coordinate interdependencies for cross-functional alignment, scope, and sequencing. Maintain artifacts such as business cases, roadmaps, workforce plans, and delivery strategies. Establish program charters, committees, and communications. Lead program tollgate approvals and stakeholder engagement. Monitor program health, identify impediments, and manage risks. Facilitate governance forums and serve as a subject matter expert. Ensure communication and alignment between program and change delivery teams. Partner with stakeholders on escalation resolution. Manage vendor relationships and hold vendors accountable. Resource Planning
Create and maintain workforce planning and delivery strategy artifacts. Develop business cases for staffing needs. Risk Management
Ensure governance compliance. Anticipate risks and develop contingency strategies. Track and report on risk mitigation efforts. Financial Management
Manage program financials and create financial reports. Partner with finance and procurement to optimize financials. Review and approve budgets. Leadership
Mentor and guide teams and stakeholders. Create a culture of accountability and transparency. Foster a positive team environment and provide direction. Improve enterprise program management processes. Resolve disputes and arbitrate debates. Mentor project teams and support individual development. Assign tasks based on skills and development needs. Manage personnel processes including hiring, performance, and retention.
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Have you got what it takes to succeed The following information should be read carefully by all candidates. The Sr. Manager, ECPMO Program Management is responsible for strategy, planning, and overseeing the successful delivery of the program's scope and objectives. They lead the planning and delivery strategy for multiple change initiatives within the bank's most complex horizontal efforts. This role provides expert program delivery leadership and strategic guidance to senior executives, delivery teams, business partners, and stakeholders to ensure adherence to enterprise change management processes and achievement of program objectives. The Enterprise Change and Project Management Office (ECPMO) is a centralized function that drives strategic alignment, governance, and delivery excellence across enterprise-wide initiatives. It enables effective change management, project execution, and realization of business value. Position Responsibilities:Project Execution/Risk Management
Provide leadership and oversight to highly complex, sizable enterprise programs. De-risk the delivery and success of programs with multiple change initiatives. Oversee delivery dependencies through leadership and cross-functional coordination. Develop enterprise program roadmaps, OKRs, and align change initiatives to achieve objectives. Coordinate interdependencies for cross-functional alignment, scope, and sequencing. Maintain artifacts such as business cases, roadmaps, workforce plans, and delivery strategies. Establish program charters, committees, and communications. Lead program tollgate approvals and stakeholder engagement. Monitor program health, identify impediments, and manage risks. Facilitate governance forums and serve as a subject matter expert. Ensure communication and alignment between program and change delivery teams. Partner with stakeholders on escalation resolution. Manage vendor relationships and hold vendors accountable. Resource Planning
Create and maintain workforce planning and delivery strategy artifacts. Develop business cases for staffing needs. Risk Management
Ensure governance compliance. Anticipate risks and develop contingency strategies. Track and report on risk mitigation efforts. Financial Management
Manage program financials and create financial reports. Partner with finance and procurement to optimize financials. Review and approve budgets. Leadership
Mentor and guide teams and stakeholders. Create a culture of accountability and transparency. Foster a positive team environment and provide direction. Improve enterprise program management processes. Resolve disputes and arbitrate debates. Mentor project teams and support individual development. Assign tasks based on skills and development needs. Manage personnel processes including hiring, performance, and retention.
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