Professional Civil Process
Customer Service Representative
Professional Civil Process, Spicewood, Texas, United States, 78669
Professional Civil Process (PCP) is looking for a
Customer Service Rep
– a person who wants to go above and beyond for the legal support industry. We’re looking for someone with exceptional energy and enthusiasm to join our
Customer Service Team . About PCP: PCP is the leader in the legal support industry providing filing, serving, and skip tracing services. We've been serving the legal community for over thirty-five years. PCP currently handles over 140,000 services of process documents annually. Our corporate headquarters is in Spicewood, Texas PCP is a founding member of the National Association of Professional Process Servers (NAPPS) and the Texas Process Servers Association (TPSA). About the position: Resolves service problems by clarifying the client’s complaint, determining the cause of the problem, selecting the best solution, and correcting or adjusting and follow up to ensure resolution. Answers incoming calls and makes the appropriate transfer company wide. Processes orders for pickup. Monitoring civil cases out for service of process. Receives and responds to incoming emails and online chats from new and existing clients. Provides new and existing clients with price quotes for service of process. Receives address data and provides correct court venue to file civil cases. Serves clients by providing service information and resolving problems. Attracts potential customers by answering service questions. Creates and maintains client’s accounts by updating account information. Works reports assigned. Requirements About you: High school diploma or equivalent. 2 years of customer service experience. Basic computer skills. Highly developed sense of integrity and commitment to customer satisfaction. Has “thick skin” and is able to handle complaints and unpleasant clients. Has a pleasant, patient and friendly attitude. Strong decision making and analytical abilities. Accuracy in grammar and spelling. Able to understand and follow instructions. Excellent interpersonal and communication skills. Organization skills. Flawless attendance. Commitment to team results; a team player. Benefits Compensation, Hours, and Benefits: Full Time: Monday – Friday 8:00 am - 5:00 pm Pay - $15.00/hr Dental/Vision plan - available immediately upon hire MEC (Minimum Essential Coverage) Health Plan - available after 60 days of employment Ten (10) paid holidays per calendar year Paid Time Off (PTO) 401K Casual work environment Gym
Customer Service Rep
– a person who wants to go above and beyond for the legal support industry. We’re looking for someone with exceptional energy and enthusiasm to join our
Customer Service Team . About PCP: PCP is the leader in the legal support industry providing filing, serving, and skip tracing services. We've been serving the legal community for over thirty-five years. PCP currently handles over 140,000 services of process documents annually. Our corporate headquarters is in Spicewood, Texas PCP is a founding member of the National Association of Professional Process Servers (NAPPS) and the Texas Process Servers Association (TPSA). About the position: Resolves service problems by clarifying the client’s complaint, determining the cause of the problem, selecting the best solution, and correcting or adjusting and follow up to ensure resolution. Answers incoming calls and makes the appropriate transfer company wide. Processes orders for pickup. Monitoring civil cases out for service of process. Receives and responds to incoming emails and online chats from new and existing clients. Provides new and existing clients with price quotes for service of process. Receives address data and provides correct court venue to file civil cases. Serves clients by providing service information and resolving problems. Attracts potential customers by answering service questions. Creates and maintains client’s accounts by updating account information. Works reports assigned. Requirements About you: High school diploma or equivalent. 2 years of customer service experience. Basic computer skills. Highly developed sense of integrity and commitment to customer satisfaction. Has “thick skin” and is able to handle complaints and unpleasant clients. Has a pleasant, patient and friendly attitude. Strong decision making and analytical abilities. Accuracy in grammar and spelling. Able to understand and follow instructions. Excellent interpersonal and communication skills. Organization skills. Flawless attendance. Commitment to team results; a team player. Benefits Compensation, Hours, and Benefits: Full Time: Monday – Friday 8:00 am - 5:00 pm Pay - $15.00/hr Dental/Vision plan - available immediately upon hire MEC (Minimum Essential Coverage) Health Plan - available after 60 days of employment Ten (10) paid holidays per calendar year Paid Time Off (PTO) 401K Casual work environment Gym