Rough Country
Job Summary
The
IT Helpdesk Technician
will serve as the first point of contact for technical support, providing troubleshooting for hardware, software, and network issues. This role requires exceptional customer service skills, technical expertise, and the ability to efficiently resolve a wide range of problems.
Key Responsibilities Provide
first-level technical support
via phone, email, and ticketing system. Troubleshoot and resolve
hardware (desktops, laptops, printers) and software (OS, applications) problems. Manage user accounts, including
password resets and access permissions . Escalate complex issues
to senior IT staff while maintaining clear communication with users. Document all support interactions
and resolutions in the ticketing system. Support basic
network connectivity issues
(Wi-Fi, VPN, LAN). Assist with
new employee onboarding , including workstation setup and account creation. Maintain an
inventory of IT equipment
and report needs for replacements or upgrades. Stay up-to-date on company systems, policies, and emerging technologies. Qualifications
Associate's or Bachelor's degree in IT, Computer Science, or a related field, or equivalent work experience. Proficiency with
Windows environments . Familiarity with
Microsoft Office 365, Active Directory , and common ticketing systems (e.g., ServiceNow, Zendesk). Basic understanding of
networking concepts
(TCP/IP, DNS, DHCP). Strong problem-solving skills and attention to detail. Excellent verbal and written communication skills. Ability to prioritize tasks and work effectively in a fast-paced environment. Certifications
such as CompTIA A+, Network+, or Microsoft Certified Professional are a plus. Preferred Skills
Experience with
remote desktop tools
(e.g., VNC, Dameware) and virtual meeting platforms (e.g., Teams). Ability to support
mobile devices
(iOS, Android) and Mobile Device Management (MDM) solutions. Experience with
ERP systems
(e.g., SAP, Netsuite, QuickBooks). Knowledge of
Warehouse and Shipping operations .
The
IT Helpdesk Technician
will serve as the first point of contact for technical support, providing troubleshooting for hardware, software, and network issues. This role requires exceptional customer service skills, technical expertise, and the ability to efficiently resolve a wide range of problems.
Key Responsibilities Provide
first-level technical support
via phone, email, and ticketing system. Troubleshoot and resolve
hardware (desktops, laptops, printers) and software (OS, applications) problems. Manage user accounts, including
password resets and access permissions . Escalate complex issues
to senior IT staff while maintaining clear communication with users. Document all support interactions
and resolutions in the ticketing system. Support basic
network connectivity issues
(Wi-Fi, VPN, LAN). Assist with
new employee onboarding , including workstation setup and account creation. Maintain an
inventory of IT equipment
and report needs for replacements or upgrades. Stay up-to-date on company systems, policies, and emerging technologies. Qualifications
Associate's or Bachelor's degree in IT, Computer Science, or a related field, or equivalent work experience. Proficiency with
Windows environments . Familiarity with
Microsoft Office 365, Active Directory , and common ticketing systems (e.g., ServiceNow, Zendesk). Basic understanding of
networking concepts
(TCP/IP, DNS, DHCP). Strong problem-solving skills and attention to detail. Excellent verbal and written communication skills. Ability to prioritize tasks and work effectively in a fast-paced environment. Certifications
such as CompTIA A+, Network+, or Microsoft Certified Professional are a plus. Preferred Skills
Experience with
remote desktop tools
(e.g., VNC, Dameware) and virtual meeting platforms (e.g., Teams). Ability to support
mobile devices
(iOS, Android) and Mobile Device Management (MDM) solutions. Experience with
ERP systems
(e.g., SAP, Netsuite, QuickBooks). Knowledge of
Warehouse and Shipping operations .