YMCA of Greater Boston
Member Services Staff
The Burbank YMCA is searching for an energetic leader to engage with our current and potential members of our community to provide outstanding customer service, a warm welcoming and friendly environment and work as part of a team to exceed member expectations. Position Summary Working with our Director of Membership Sales & Service and our membership team, this position will represent the YMCA will assist with membership and program sales, handle telephone calls, regulate lobby traffic, provide all membership and program information, and know and execute policies and procedures. Hours: Part Time
Shifts available include weekdays 10am-3pm and weekend hours on Saturday and Sunday. Key Responsibilities
Essential Duties & Responsibilities: Be a friendly welcoming presence for all who enter our facility. Establish positive relationships with members, guests, and families. Conduct prospective member tours, as needed Handle member and non-member phone calls providing information, answers to questions and resolutions to concerns. Perform program registrations as well as membership sign-ups in Spirit or electronic registration system. Be knowledgeable about YMCA policies and procedures and effectively communicate them, as needed, to members and staff. Perform responsibilities such as; cashing out, balancing daily transactions, and dropping envelopes in safe. Maintain an orderly and neat workspace during your shift and clean up when leaving. Be ready and able to respond to an emergency, assemble emergency equipment and assist in care of the victim. Attend all staff meetings, required training and be able to work as a team player. Perform all other duties as assigned. Skills and Know How: Able to multi-task (helping members, answering phone, handle other duties) Able to be efficient, proficient and knowledgeable in member services, cashiering, and decision making. Able to learn information about each department to better serve potential members and current members. Able to communicate effectively with adults and children alike. Skills, Knowledge & Expertise
Work Environment: We are a busy, high traffic center with lots of activity. The noise level in the work environment is usually moderate. Required Training/Certifications We'll train you in the functions of this position and also in the following safety certifications: Safety Trainings such as Office Safety, Emergency Response, Mandated Reporting, etc. Emergency Oxygen Administration First Aid CPR/AED About YMCA of Greater Boston
The YMCA of Greater Boston is the largest social services provider in Massachusetts. Through our network of facilities and program sites, the YMCA provides health and wellness programming, child care, summer camp, youth sports, and teen leadership programs, as well as work-force development and community outreach. The YMCA of Greater Boston is committed to a policy of nondiscrimination and equal opportunity for all employees and qualified applicants without regard to race, color, religious creed, protected genetic information, national origin, ancestry, sex, sexual orientation, gender identity, age, disability, or veteran's status. Our Hiring Process
Stage 1: Applied Stage 2: Supervisor Left Voicemail/Email for Candidate Stage 3: BKG CHK - Cleared Stage 4: Hired
The Burbank YMCA is searching for an energetic leader to engage with our current and potential members of our community to provide outstanding customer service, a warm welcoming and friendly environment and work as part of a team to exceed member expectations. Position Summary Working with our Director of Membership Sales & Service and our membership team, this position will represent the YMCA will assist with membership and program sales, handle telephone calls, regulate lobby traffic, provide all membership and program information, and know and execute policies and procedures. Hours: Part Time
Shifts available include weekdays 10am-3pm and weekend hours on Saturday and Sunday. Key Responsibilities
Essential Duties & Responsibilities: Be a friendly welcoming presence for all who enter our facility. Establish positive relationships with members, guests, and families. Conduct prospective member tours, as needed Handle member and non-member phone calls providing information, answers to questions and resolutions to concerns. Perform program registrations as well as membership sign-ups in Spirit or electronic registration system. Be knowledgeable about YMCA policies and procedures and effectively communicate them, as needed, to members and staff. Perform responsibilities such as; cashing out, balancing daily transactions, and dropping envelopes in safe. Maintain an orderly and neat workspace during your shift and clean up when leaving. Be ready and able to respond to an emergency, assemble emergency equipment and assist in care of the victim. Attend all staff meetings, required training and be able to work as a team player. Perform all other duties as assigned. Skills and Know How: Able to multi-task (helping members, answering phone, handle other duties) Able to be efficient, proficient and knowledgeable in member services, cashiering, and decision making. Able to learn information about each department to better serve potential members and current members. Able to communicate effectively with adults and children alike. Skills, Knowledge & Expertise
Work Environment: We are a busy, high traffic center with lots of activity. The noise level in the work environment is usually moderate. Required Training/Certifications We'll train you in the functions of this position and also in the following safety certifications: Safety Trainings such as Office Safety, Emergency Response, Mandated Reporting, etc. Emergency Oxygen Administration First Aid CPR/AED About YMCA of Greater Boston
The YMCA of Greater Boston is the largest social services provider in Massachusetts. Through our network of facilities and program sites, the YMCA provides health and wellness programming, child care, summer camp, youth sports, and teen leadership programs, as well as work-force development and community outreach. The YMCA of Greater Boston is committed to a policy of nondiscrimination and equal opportunity for all employees and qualified applicants without regard to race, color, religious creed, protected genetic information, national origin, ancestry, sex, sexual orientation, gender identity, age, disability, or veteran's status. Our Hiring Process
Stage 1: Applied Stage 2: Supervisor Left Voicemail/Email for Candidate Stage 3: BKG CHK - Cleared Stage 4: Hired