City of Albuquerque, NM
Transit Support Service Representative
City of Albuquerque, NM, Albuquerque, New Mexico, United States, 87101
Salary :
$36,400.00 - $36,920.00 Annually Location :
Albuquerque, NM Job Type:
Full Time Job Number:
2501457 Department:
Transit Division:
TR-Customer Service Opening Date:
08/05/2025 Closing Date:
8/19/2025 11:59 PM Mountain Bargaining Unit:
CL
Position Summary
Perform a wide variety of customer service related duties including but not limited to cashiering, providing information to fixed-route bus customers, scheduling reservations for the disabled community and receiving feedback from customers; may assist with the radio communication/dispatch duties for both the Fixed Route and Sun Van operations.
This is a safety sensitive position subject to random drug/alcohol testing.
Job descriptions are intended to present a general list of tasks/duties performed by employees within this job classification. Job Descriptions are not intended to reflect all duties performed within the job. Minimum Education, Experience And Additional Requirements
Education directly related to the minimum requirements below may be substituted for experience on a year for year basis.
High School diploma or GED;
and
Three (3) years of customer service experience to include two (2) years of general office experience.
Cash handling or radio dispatching or two way radio experience preferred.
ADDITIONAL REQUIREMENTS:
Possession of a valid New Mexico Driver's License, or the ability to obtain by date of hire.
Possession of a City Operator's Permit (COP) within 6 months from date of hire. Preferred Knowledge
Public transit services and basic operations Customer service and public relations techniques Telephone etiquette and procedure Basic operations, services and activities of a communications dispatch program Techniques and methods for cashiering Basic office procedures, methods and computer equipment English usage, spelling, grammar, and punctuation Basic mathematical principles Principles of cash handling Operate various forms of communications equipment Modern office procedures, methods and equipment including computers Pertinent Federal, State and local laws, codes and regulations Preferred Skills & Abilities
Exhibit effective customer service skills both in person and on the phone Read English at a level necessary to interpret transit routes, schedules, maps, and written materials Calculate math and cash transactions accurately Perform general clerical work including maintaining files and compiling information for reports Maintain accurate and complete records Respond to emergency situations quickly and calmly and in accordance with department policies and procedures. Evaluate and prioritize assignments, work on multiple assignments simultaneously under pressure Appropriately interpret and apply City policies and procedures Operate office equipment including a computers and relevant word processing and spreadsheet applications Type at a speed (25 W.P.M.) necessary for successful job performance Understand and follow oral and written instructions Communicate clearly and concisely Establish and maintain effective working relationships with those contacted in the course of work Perform the essential functions of the job with or without reasonable accommodation
Total Rewards. Total You.
The City of Albuquerque takes pride in offering our employees one of the most attractive Total Rewards packages in New Mexico. In addition to competitive salaries, the City provides benefit options for health, pharmacy, dental, vision, life, disability, and much more. The City also has pre-tax savings plans for healthcare, childcare, and parking. Employees participate in the state's public retirement system (PERA), with the City paying up to 75 percent of the employee's contribution. That's higher than any other contribution rate in the state of New Mexico!
Paid holidays?
Check
Paid parental leave?
Check
Paid birthdays off?
Check
Vacation and sick leave starting Day 1?
Check and check
Our people matter and we prioritize physical, mental, and financial wellbeing. With resources such as onsite and mobile medical clinics, an employee assistance program that encourages work-life balance, and tuition assistance and professional development pathways, the City is committed to equipping our employees with tools to better their lives and grow their careers while serving their community. 01
Select the highest level of successfully completed related education as identified by the minimum requirements (if applicable, attach supporting degree or transcripts).
No High School Diploma High School Diploma or GED Non/degree accredited- Some College Associates Bachelors Masters Juris Doctorate Doctorate
02
Select the number of years of work experience you possess which relates to the minimum requirements, if applicable, add verifiable time in a temporary upgrade status and/or volunteer experience when selecting number of years.
No experience 1 to less than 6 months 6 to less than 12 months 1 year to less than 2 years 2 years to less than 3 years 3 years to less than 4 years 4 years to less than 5 years 5 years to less than 6 years 6 years to less than 7 years 7 years to less than 8 years 8 years to less than 9 years 9 years to less than 10 years 10 years to less than 11 years 11 years to less than 12 years 12 years to less than 13 years 13 or more years
03
Do you possess a valid New Mexico Driver's License, or have the ability to obtain by date of hire (attach a copy of your Driver's License)?
Yes No
04
Do you possess cash handling, radio dispatching or two way radio experience?
Yes No
Required Question
$36,400.00 - $36,920.00 Annually Location :
Albuquerque, NM Job Type:
Full Time Job Number:
2501457 Department:
Transit Division:
TR-Customer Service Opening Date:
08/05/2025 Closing Date:
8/19/2025 11:59 PM Mountain Bargaining Unit:
CL
Position Summary
Perform a wide variety of customer service related duties including but not limited to cashiering, providing information to fixed-route bus customers, scheduling reservations for the disabled community and receiving feedback from customers; may assist with the radio communication/dispatch duties for both the Fixed Route and Sun Van operations.
This is a safety sensitive position subject to random drug/alcohol testing.
Job descriptions are intended to present a general list of tasks/duties performed by employees within this job classification. Job Descriptions are not intended to reflect all duties performed within the job. Minimum Education, Experience And Additional Requirements
Education directly related to the minimum requirements below may be substituted for experience on a year for year basis.
High School diploma or GED;
and
Three (3) years of customer service experience to include two (2) years of general office experience.
Cash handling or radio dispatching or two way radio experience preferred.
ADDITIONAL REQUIREMENTS:
Possession of a valid New Mexico Driver's License, or the ability to obtain by date of hire.
Possession of a City Operator's Permit (COP) within 6 months from date of hire. Preferred Knowledge
Public transit services and basic operations Customer service and public relations techniques Telephone etiquette and procedure Basic operations, services and activities of a communications dispatch program Techniques and methods for cashiering Basic office procedures, methods and computer equipment English usage, spelling, grammar, and punctuation Basic mathematical principles Principles of cash handling Operate various forms of communications equipment Modern office procedures, methods and equipment including computers Pertinent Federal, State and local laws, codes and regulations Preferred Skills & Abilities
Exhibit effective customer service skills both in person and on the phone Read English at a level necessary to interpret transit routes, schedules, maps, and written materials Calculate math and cash transactions accurately Perform general clerical work including maintaining files and compiling information for reports Maintain accurate and complete records Respond to emergency situations quickly and calmly and in accordance with department policies and procedures. Evaluate and prioritize assignments, work on multiple assignments simultaneously under pressure Appropriately interpret and apply City policies and procedures Operate office equipment including a computers and relevant word processing and spreadsheet applications Type at a speed (25 W.P.M.) necessary for successful job performance Understand and follow oral and written instructions Communicate clearly and concisely Establish and maintain effective working relationships with those contacted in the course of work Perform the essential functions of the job with or without reasonable accommodation
Total Rewards. Total You.
The City of Albuquerque takes pride in offering our employees one of the most attractive Total Rewards packages in New Mexico. In addition to competitive salaries, the City provides benefit options for health, pharmacy, dental, vision, life, disability, and much more. The City also has pre-tax savings plans for healthcare, childcare, and parking. Employees participate in the state's public retirement system (PERA), with the City paying up to 75 percent of the employee's contribution. That's higher than any other contribution rate in the state of New Mexico!
Paid holidays?
Check
Paid parental leave?
Check
Paid birthdays off?
Check
Vacation and sick leave starting Day 1?
Check and check
Our people matter and we prioritize physical, mental, and financial wellbeing. With resources such as onsite and mobile medical clinics, an employee assistance program that encourages work-life balance, and tuition assistance and professional development pathways, the City is committed to equipping our employees with tools to better their lives and grow their careers while serving their community. 01
Select the highest level of successfully completed related education as identified by the minimum requirements (if applicable, attach supporting degree or transcripts).
No High School Diploma High School Diploma or GED Non/degree accredited- Some College Associates Bachelors Masters Juris Doctorate Doctorate
02
Select the number of years of work experience you possess which relates to the minimum requirements, if applicable, add verifiable time in a temporary upgrade status and/or volunteer experience when selecting number of years.
No experience 1 to less than 6 months 6 to less than 12 months 1 year to less than 2 years 2 years to less than 3 years 3 years to less than 4 years 4 years to less than 5 years 5 years to less than 6 years 6 years to less than 7 years 7 years to less than 8 years 8 years to less than 9 years 9 years to less than 10 years 10 years to less than 11 years 11 years to less than 12 years 12 years to less than 13 years 13 or more years
03
Do you possess a valid New Mexico Driver's License, or have the ability to obtain by date of hire (attach a copy of your Driver's License)?
Yes No
04
Do you possess cash handling, radio dispatching or two way radio experience?
Yes No
Required Question