Cortland
Role Overview
As a Resident Experience Manager, you lead all associates onsite in the development and implementation of strategic resident services programs for a multimillion dollar, multifamily apartment home community. Qualifications
Bachelor's degree in Business, Communications, Marketing, Management, or related field required 3+ years of customer managing experience and/or customer loyalty programs in the hospitality, travel, or ecommerce sectors Strong background developing and implementing customer contact plans, customer research and segmentation initiatives, and email marketing campaigns (knowledge of marketing automation systems preferred) Demonstrated sales and customer service expertise Exceptional written and verbal communication skills About Cortland
At Cortland, we create, reimagine, and manage apartment communities for residents nationwide. Headquartered in Atlanta, GA, we have communities and regional offices all over the country, as well as overseas. From product design and procurement to general contracting and property management, we do it all
to make sure our communities are the perfect setting for living life to its fullest. Our success is fueled by our belief in a better life
where hospitality is always a given, each detail is worth a second thought, and every open door is a new opportunity to go beyond expectations. We come to work every day to create possibilities for people
possibilities that translate into superior living spaces and experiences designed to inspire our residents, associates, and investors to live a better life focused on what matters most to them. Cortland is an equal opportunity employer, and we are proud to support and celebrate diversity in the workplace. We are committed to equal consideration for all qualified applicants regardless of race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, genetic information, or any other characteristic protected by applicable law. If you have a disability and need an accommodation or assistance with the application process and/or using our website, please email talentresources@cortland.com or call 404.965.3988. Cortland is a drug-free workplace. Cortland participates in e-verify to verify the employment status of all persons hired to work in the United States.
As a Resident Experience Manager, you lead all associates onsite in the development and implementation of strategic resident services programs for a multimillion dollar, multifamily apartment home community. Qualifications
Bachelor's degree in Business, Communications, Marketing, Management, or related field required 3+ years of customer managing experience and/or customer loyalty programs in the hospitality, travel, or ecommerce sectors Strong background developing and implementing customer contact plans, customer research and segmentation initiatives, and email marketing campaigns (knowledge of marketing automation systems preferred) Demonstrated sales and customer service expertise Exceptional written and verbal communication skills About Cortland
At Cortland, we create, reimagine, and manage apartment communities for residents nationwide. Headquartered in Atlanta, GA, we have communities and regional offices all over the country, as well as overseas. From product design and procurement to general contracting and property management, we do it all
to make sure our communities are the perfect setting for living life to its fullest. Our success is fueled by our belief in a better life
where hospitality is always a given, each detail is worth a second thought, and every open door is a new opportunity to go beyond expectations. We come to work every day to create possibilities for people
possibilities that translate into superior living spaces and experiences designed to inspire our residents, associates, and investors to live a better life focused on what matters most to them. Cortland is an equal opportunity employer, and we are proud to support and celebrate diversity in the workplace. We are committed to equal consideration for all qualified applicants regardless of race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, genetic information, or any other characteristic protected by applicable law. If you have a disability and need an accommodation or assistance with the application process and/or using our website, please email talentresources@cortland.com or call 404.965.3988. Cortland is a drug-free workplace. Cortland participates in e-verify to verify the employment status of all persons hired to work in the United States.