VCA Animal Hospitals
Customer Service Representative
VCA Animal Hospitals, Cromwell, Connecticut, United States, 06416
Customer Service Representative (Csr)
Are you passionate about animals and love helping people? Join our compassionate and dedicated team at VCA Cromwell Animal Hospital as a Customer Service Representative (CSR)! About Us: VCA Cromwell Animal Hospital is a busy, full-service animal hospital committed to providing high-quality medical care with kindness and respectfor both pets and their people. Our front desk team plays a vital role in delivering the exceptional experience our clients expect. Job Responsibilities:
Greet clients and patients with warmth and professionalism Answer multi-line phones, schedule appointments, and manage patient check-ins and check-outs Handle client communications via phone, email, and in-person Process payments and maintain accurate records Collaborate with the veterinary team to ensure a smooth client experience Provide compassionate support during emotional situations Qualifications:
Previous customer service experience required; veterinary or medical experience a plus Schedule includes some evenings and Saturdays Strong communication, organizational, and multitasking skills Comfort with computers and scheduling software Able to remain calm under pressure and handle sensitive situations Passion for animals and their well-being What We Offer:
A supportive, team-oriented work environment Opportunities for training and growth A comprehensive benefits package for full time Associates, including medical/dental/vision/mental health coverage, 401K and generous pet care discounts The joy of making a difference in pets' and owners' lives every day Ready to Join Us? If you're dependable, kind, and ready to bring a smile to both pets and people, we'd love to hear from you! If you are a current associate, you need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.
Are you passionate about animals and love helping people? Join our compassionate and dedicated team at VCA Cromwell Animal Hospital as a Customer Service Representative (CSR)! About Us: VCA Cromwell Animal Hospital is a busy, full-service animal hospital committed to providing high-quality medical care with kindness and respectfor both pets and their people. Our front desk team plays a vital role in delivering the exceptional experience our clients expect. Job Responsibilities:
Greet clients and patients with warmth and professionalism Answer multi-line phones, schedule appointments, and manage patient check-ins and check-outs Handle client communications via phone, email, and in-person Process payments and maintain accurate records Collaborate with the veterinary team to ensure a smooth client experience Provide compassionate support during emotional situations Qualifications:
Previous customer service experience required; veterinary or medical experience a plus Schedule includes some evenings and Saturdays Strong communication, organizational, and multitasking skills Comfort with computers and scheduling software Able to remain calm under pressure and handle sensitive situations Passion for animals and their well-being What We Offer:
A supportive, team-oriented work environment Opportunities for training and growth A comprehensive benefits package for full time Associates, including medical/dental/vision/mental health coverage, 401K and generous pet care discounts The joy of making a difference in pets' and owners' lives every day Ready to Join Us? If you're dependable, kind, and ready to bring a smile to both pets and people, we'd love to hear from you! If you are a current associate, you need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.