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Job DescriptionJob Description SENIOR SUPPORT ENGINEER
Position Overview
Essential Job Functions Technical Services - Customer
Perform & manage projects for servers, networks, cloud infrastructure & more
Engage with client as the “voice of the customer”
Work closely with service desk team, customers and senior engineers to address on-site support issues related to computer, server, network and other issues
Provide escalation support to service desk team
Design, install, troubleshoot, & maintain cloud infrastructure, network, server equipment, & other hardware & software
Communicate with clients to resolve problems, design infrastructure, assist with growth planning, and provide best practice analysis
Client IT Security management
Assist with formulating growth plans & recommend best practices for clients
Communicate with vendors & 3rd parties for clients
Perform and oversee software and application development, installation, and upgrades
Train clients to use hardware, software and other systems
Configure, maintain, monitor & back up servers & appliances
Provide technical support for customers - phone, remote and on-site
Maintain ticketing, time and billing, scheduling and other internal business processes
Communication - Professional and timely communication with customers, vendors, 3rd parties, co-engineers, and management to consistently ensure projects & service requests are completely in a timely manner and to the satisfaction of the customer
Technical Services & Responsibilities - Internal
IT support for personnel
Ticketing and time and billing entries daily
Attend scheduling/staff meetings as necessary
Calendar Management - Ensure proper priority is given to projects & service requests
Communication - Professional and timely communication with customers, vendors, 3rd parties, co-engineers, and management to consistently ensure projects & service requests are completely in a timely manner and to the satisfaction of the customer
Position Requirements
Good attitude
Teamwork first ideals
Minimum 2-year Associate Degree in Computer/IT field
Minimum 3-5 years’ experience in similar position
Client-focused with excellent verbal & written communication skills
Must have experience with Microsoft 365 and Entra ID administration, Windows Server, Microsoft Exchange online
Candidate will benefit from experience with VMWare, Hyper-V, firewall and networking configuration/administration, performing and managing server, cloud, Microsoft 365 migrations
experience with Microsoft Azure, Teams, Cloud Services Administration, Managed Services, Autotask, Datto, Cisco Meraki
Ability to work in a fast-paced environment
Registered Vehicle & Valid Driver's License
Ability to lift 75 lbs., maximum
To perform this job successfully, the individual must be able to perform each essential duty satisfactorily.
The requirements listed are representative of the knowledge, skill, and ability required.
This job description is not meant to be construed as an exhaustive list of all responsibilities, duties, and skills required of this position.
Other duties may be assigned which are not listed.
Additionally, when duties and responsibilities of this job change, this job description will be reviewed and updated, subject to changes and business necessity.
What we offer:
Quarterly bonus and commissions
Training programs
Company outings
Health Insurance (Medical, Dental, Vision)
401k & Profit-Sharing Plan
FSA/Section 125 Plan (Cafeteria Benefits Plan)
Paid Vacation/PTO/Holiday – 14 days PTO upon hire, increasing over time
Benefit Conditions: Waiting period may apply
Benefits:
401(k)
Dental insurance
Employee discount
Flexible spending account
Health insurance
Paid time off
Referral program
Vision insurance
Schedule:
Monday to Friday, 8am – 5pm
Remote Flexible 1 day a week
Supplemental pay types:
Bonus pay
Commission pay
Position Overview
Essential Job Functions Technical Services - Customer
Perform & manage projects for servers, networks, cloud infrastructure & more
Engage with client as the “voice of the customer”
Work closely with service desk team, customers and senior engineers to address on-site support issues related to computer, server, network and other issues
Provide escalation support to service desk team
Design, install, troubleshoot, & maintain cloud infrastructure, network, server equipment, & other hardware & software
Communicate with clients to resolve problems, design infrastructure, assist with growth planning, and provide best practice analysis
Client IT Security management
Assist with formulating growth plans & recommend best practices for clients
Communicate with vendors & 3rd parties for clients
Perform and oversee software and application development, installation, and upgrades
Train clients to use hardware, software and other systems
Configure, maintain, monitor & back up servers & appliances
Provide technical support for customers - phone, remote and on-site
Maintain ticketing, time and billing, scheduling and other internal business processes
Communication - Professional and timely communication with customers, vendors, 3rd parties, co-engineers, and management to consistently ensure projects & service requests are completely in a timely manner and to the satisfaction of the customer
Technical Services & Responsibilities - Internal
IT support for personnel
Ticketing and time and billing entries daily
Attend scheduling/staff meetings as necessary
Calendar Management - Ensure proper priority is given to projects & service requests
Communication - Professional and timely communication with customers, vendors, 3rd parties, co-engineers, and management to consistently ensure projects & service requests are completely in a timely manner and to the satisfaction of the customer
Position Requirements
Good attitude
Teamwork first ideals
Minimum 2-year Associate Degree in Computer/IT field
Minimum 3-5 years’ experience in similar position
Client-focused with excellent verbal & written communication skills
Must have experience with Microsoft 365 and Entra ID administration, Windows Server, Microsoft Exchange online
Candidate will benefit from experience with VMWare, Hyper-V, firewall and networking configuration/administration, performing and managing server, cloud, Microsoft 365 migrations
experience with Microsoft Azure, Teams, Cloud Services Administration, Managed Services, Autotask, Datto, Cisco Meraki
Ability to work in a fast-paced environment
Registered Vehicle & Valid Driver's License
Ability to lift 75 lbs., maximum
To perform this job successfully, the individual must be able to perform each essential duty satisfactorily.
The requirements listed are representative of the knowledge, skill, and ability required.
This job description is not meant to be construed as an exhaustive list of all responsibilities, duties, and skills required of this position.
Other duties may be assigned which are not listed.
Additionally, when duties and responsibilities of this job change, this job description will be reviewed and updated, subject to changes and business necessity.
What we offer:
Quarterly bonus and commissions
Training programs
Company outings
Health Insurance (Medical, Dental, Vision)
401k & Profit-Sharing Plan
FSA/Section 125 Plan (Cafeteria Benefits Plan)
Paid Vacation/PTO/Holiday – 14 days PTO upon hire, increasing over time
Benefit Conditions: Waiting period may apply
Benefits:
401(k)
Dental insurance
Employee discount
Flexible spending account
Health insurance
Paid time off
Referral program
Vision insurance
Schedule:
Monday to Friday, 8am – 5pm
Remote Flexible 1 day a week
Supplemental pay types:
Bonus pay
Commission pay