RemX
RemX Specialty Staffing is looking for Customer Service Representatives for our client in Alpharetta, GA.
Worksite Location: Alpharetta, GA (Full-time onsite)
Must have a completed Bachelor's Degree or higher.
Wage: $21.00/hr (+$.50 for Bilingual English/Spanish)
Hours: Schedule Monday-Saturday
3 shifts per week 8:00am-5:00pm 2 shifts per week 11:00am-8:00pm 2 Saturday shifts required per month 8:00am-12:00pm (Mandatory Overtime) Job Duties
Use an auto-dialer for outbound/inbound calls whose accounts are 5-29 days past due. Assist them with getting back on track-expect to handle around 200+ calls a day. Identify root cause of customer delinquency and generate effective solutions for client and customer using negotiation skills and by educating the customer. Effectively contribute to increasing Customer Satisfaction scores (meet qualitative objectives) Become a productive member of the department (meet quantitative objectives) Maintain enthusiastic and positive attitude Adhere to appropriate compliance policies and procedures Desired Skills Set
Required College Degree (4 Year) Proficient in MS Office (Word, Excel, Teams) Excellent written and oral communication skills Friendliness, tact, efficiency, organization, patience, and the ability to work well under pressure and deadlines are keys to success in this position Accuracy is essential to comply with federal & state lending and documentation requirements so good attention to detail is needed Ability to multitask is essential Eager to learn, positive attitude, and flexibility are also important Customer Service background is a plus
Worksite Location: Alpharetta, GA (Full-time onsite)
Must have a completed Bachelor's Degree or higher.
Wage: $21.00/hr (+$.50 for Bilingual English/Spanish)
Hours: Schedule Monday-Saturday
3 shifts per week 8:00am-5:00pm 2 shifts per week 11:00am-8:00pm 2 Saturday shifts required per month 8:00am-12:00pm (Mandatory Overtime) Job Duties
Use an auto-dialer for outbound/inbound calls whose accounts are 5-29 days past due. Assist them with getting back on track-expect to handle around 200+ calls a day. Identify root cause of customer delinquency and generate effective solutions for client and customer using negotiation skills and by educating the customer. Effectively contribute to increasing Customer Satisfaction scores (meet qualitative objectives) Become a productive member of the department (meet quantitative objectives) Maintain enthusiastic and positive attitude Adhere to appropriate compliance policies and procedures Desired Skills Set
Required College Degree (4 Year) Proficient in MS Office (Word, Excel, Teams) Excellent written and oral communication skills Friendliness, tact, efficiency, organization, patience, and the ability to work well under pressure and deadlines are keys to success in this position Accuracy is essential to comply with federal & state lending and documentation requirements so good attention to detail is needed Ability to multitask is essential Eager to learn, positive attitude, and flexibility are also important Customer Service background is a plus