Business Systems Support Manager

Salary: $89,760.52 - $148,104.85 AnnuallyLocation : Bradenton, FLJob Type: Full-Time (Salaried)Job Number: 25-00558Department: Property ManagementOpening Date: 08/06/2025Closing Date: 8/20/2025 11:59 PM Eastern General InformationWork Location: 1112 Manatee Avenue West, Bradenton, 34205Work Hours: Monday - Friday, 7 AM - 4 PMExpected Starting Annual Range: $89,760.52 - $118,932.69Manage a technical support team who maintains a large business system for the department and supports a large group of users (employees and outside customers). Ensures the consistent and successful administration of the department's business technology system(s) by directing, planning, guiding and coordinating activities for the department's business system support functions through best practices; applies proven communication and problem-solving skills to guide and assist the technical support team in supporting the needs of the system's users. Applies proven project management skills to coordinate system upgrades and other project activities, working closely with other County departments to manage project schedules and resources to meet deadlines.Note: This position has been designated by the Manatee County Commission as serving at the will and pleasure of the County Administrator. Employees so designated may be terminated at any time with or without cause.Working ConditionsIndoor/outdoor situation; high noise environment while performing certain responsibilities. Work encompasses advanced technical, scientific, legal, or mathematical concepts.Area of Assignment: Property Management Minimum of 5 years recent experience with progressively increasing responsibilities dealing with facilities management and project management software (I.e., Asset Essentials, Procore). Specific background (education or experience) in engineering and construction project management demonstrating a knowledge of design and construction projects or facility management industry practices.Responsibilities include:Conduct onboarding and training of new users.Provide ongoing user support, troubleshooting, and training for existing users.Develop and Maintain training documentation.Analyze current business processes, identify and document requirements, create new workflow processes, and revise existing processes to meet identified needs.Identify opportunities to leverage additional modules and functionality across the program.Work with management team members to identify opportunities, facilitate adoption of best practices, and extend the use of facility management software to other County departments. Coordinate and execute user acceptance testing of major changes and enhancements (i.e., new workflow processes).Perform GAP Analysis activities to identify and document any possible requirement gaps as well as provide creative solutions to ambiguous business problems. Champion facilities management software ongoing releases to understand new functionality for incorporation into County environment.Buildout and maintain system templates (i.e., document folder structure, permissions, budgets, cash flow, schedules, mail merges).Create and modify reports and dashboards to provide visibility into key operating metrics.Implement system change management processes and controls, create/maintain system configuration documentation.Liaise and coordinate with other County departments, vendors and consultants on strategic systems initiatives to enhance the design and construction projects delivery.Job DescriptionEssential FunctionsThese are intended only as illustrations of the various types of work performed. The omission of specific duties does not exclude them from the position.Manages projects to design and implement new systems and technology solutions and major improvements to existing departmental business systems. Work closely with Information Technology Services (ITS) and other County departments to make business decisions, identify requirements, define solutions, manage project schedules, negotiate vendor contracts and allocate project resources. Schedules, attends and facilitates project status meetings and management updates.Manages project budget and workplan.Provides formal project updates to Executive sponsor as necessary.Manages vendor relationships.Oversees testing, training, implementation and follow-up activities.Conducts research on products, services and licenses to make and/or justify recommendations and to support purchasing negotiation and contract administration efforts.Meets with decision makers, ITS and end users to define business, financial and operational requirements, business objectives and desired outcomes.Plans, assigns, directs and evaluates work of assigned staff in the completion of technical, training and operational support activities. Provides formal and informal performance feedback.Encourages growth and development of team members, ensures establishment of an environment where support among team members is encouraged, and promotes a team atmosphere to achieve shared team goals and objectives, and support of the County's vision and standards.Facilitates meetings to analyze business processes and requirements; identifies issues and recommends solutions through system enhancements, defines opportunities to gain efficiencies through change management and streamlining of business processes.Supervises the preparation of reports, and produce reports/analyses as needed to support special projects and departmental operations.Develops and monitors the operating budget of the System Support section.Develops and recommends methods/procedures to improve performance, efficiency and quality of system support and training services. Participates on project teams that encompass different divisions and departments. Establishes and maintains effective working relationships with colleagues, other county departments, agencies and the general public.Performs other related work (including weather or extreme emergency duties) as required. Minimum QualificationsBachelor's Degree in Business Administration, Accounting, or a closely related field. Minimum of five (5) years recent experience (within the last 10 years) in technical or operational support functions. Minimum of two (2) years supervisory or lead experience. Valid driver's license with valid Florida driver's license within 30 days of hire. Equivalent combinations of education and experience may be considered. MoreKnowledge, Skills and Abilities:Knowledge of, and ability to; effectively apply policies, procedures, resolutions, and ordinances.Knowledge of the various systems used in the Utilities Department, and skill in computer operations, including pertinent software applications (i.e., Windows environment) and/or specialized systems.Understands project life cycles, and the use of project terminology.Ability to motivate others through training, recognition and exhibited enthusiasm.Ability to make decisions that govern the activities and behaviors of team members.Ability to be sensitive to change and responsive to changing goals, priorities, and needs.Ability to perform research, analyze data and provide sound recommendations to solve complex operational and technical issues.Ability to establish and maintain effective working relationships with colleagues, other County Departments, other agencies, and the general public.Ability to prepare and communicate complex and/or sensitive information clearly, both orally and in writing.Veterans Preference In accordance with Florida Statute 295.07, F.S., Chapter 55A-7, priority consideration in employment will be given to eligible veterans and spouses of disabled veterans. Applicants claiming preference must provide a DD Form 214 or other acceptable documentation with their application. We are committed to honoring the service and sacrifices of our veterans and their families.EEO/ADA Statement Manatee County Government is an equal opportunity employer and is committed to providing reasonable accommodations to individuals with disabilities. If you require any accommodations to participate in the recruitment process, please contact Human Resources at 941-748-4501 x 3865.Drug-Free WorkplaceManatee County Government is a drug-free workplace in accordance with Federal and Florida Law.Emergency Response/Recovery Activities All employees may be required to work before, during, or after an emergency. During an emergency, employees may temporarily be assigned to work and perform duties outside the normal scope of their position, location, and work schedule to fit the needs of the County and its citizens.Full Time PositionsEmployee Assistance Program (EAP): ComPsych- offers all employees and their family members with emotional, financial, legal, and work/life balance support. LAMP counselors available for personal support including emotional, substance abuse, marital, and financial issues. Five (5) free visits annually for employees and covered family members.Wellbeing Benefits: Wellness/Health Coaches (5 Free per year) On-site Fitness Centers for you and your dependents with 24/7 access Personal Training (5 Free per year) Pharmacy Technician Group Fitness Classes Musculoskeletal Physical Therapy Management Diabetes Care Program Registered Dietician (5 Free per year) Massages with licensed therapist (small copay)Miscellaneous Benefits: Workers' Compensation Training/Seminars Premium Pay Differentials/Career Ladders Government employee discounts at many retailers and attractions Access to Manatee County Library Services (books, digital services, tools, museum passes).Paid Time Off: 12 Paid Holidays including New Year's Day, Thanksgiving, and Christmas. Three (3) Personal Holidays Personal Sick Leave Family Sick Leave Sick Leave Bank (Donated Hours) Professional Medical Appointment Leave Bereavement Leave Military Leave Military Training Leave FMLA Vacation Award: Applies to employees regulary sceduled to work 8 hours per day/40 hours per week. Years of Service Vacation Days 0-5 16.25 days 6-10 19.50 days 11+ 22.75 days Earn an additional day of vacation every six (6) consecutive months of no sick leave.Insurance: Award-winning Health Plan with deductibles as low as $0. Dental Insurance Vision Insurance Prescription Insurance Life Insurance (6 times salary at low cost) Long-term and Short-term Disability InsuranceRetirement: Florida Retirement System (FRS) with Pension Plan and Investment Plan options. 457b Tax Deferred and ROTH account options through Voya. FRS Webinars Free financial guidance with licensed, non-commissioned financial plannerCareer Wellness: Professional Leadership Programs Instructor-Led and eLearning Training Premium Pay Differentials/Career Ladders Career Counseling Toastmasters Networking Membership (Manatee Chamber of Commerce, Lakewood Ranch Business Alliance) Employee Recognition Programs with monetary and time-off awardsEducation Benefits: Tuition Reimbursement eligible after six (6) months of Public Service, including GED reimbursement. Continuing Education support through Training/Seminars and Premium Pay Differentials/Career Ladder. Public Service Loan Forgiveness (PSLF)Flexible Spending Account: Options for Health Care and Dependent Care Spending Accounts providing pre-tax savings. Permanent Part Time - BenefitsEmployee Assistance Program (EAP):•ComPsych - offers all employees and their family members with emotional, financial, legal, and work/life balance support.•LAMP counselors available for personal support including emotional, substance abuse, marital, and financial issues.Miscellaneous Benefits:•Workers' Compensation•Training/Seminars•Fitness Center Access for employee only•FRS options•Premium Pay Differentials/Career Ladders•Government employee discounts at many retailers and attractions•Access to Manatee County Library Services (books, digital services, tools, museum passes).Paid Time Off:•12 Paid Holidays including New Year's Day, Thanksgiving, and Christmas.•Three (3) Personal Holidays•Paid Time Off and Leaves of Absence are based on an 8 hrs./day 80/hrs. per pay-period basis, any work schedule less that this will be earned on a pro-rated basis 01 VERY IMPORTANT - When answering supplemental questions about experience, education or certification, please be sure the information is reflected in the Education, Work Experience and Certificates and Licenses sections of your application. Must include Monthly Salary, Name of Employer, Location, Phone Number and Duties for each employer in Work Experience. Note: "See Resume" is not acceptable. Identify all gaps not related to medical reasons. I acknowledge the above statement 02 If you are claiming Veteran's Preference, please check category of eligibility A disabled veteran who is eligible for receiving compensation under public law administered by Department of Veteran's Affairs and Department of Defense The spouse of a veteran who cannot qualify for employment because of total and permanent service-connected disability, or spouse of a veteran missing in action, captured or forcefully detained by a foreign power A wartime veteran who has served at least 1 day during a wartime period (active duty for training may not be eligible) An un-remarried widow or widower of a Veteran who died of a service-connected disability The mother, father, legal guardian, or un-remarried widow or widower of a service member who died as a result of military service under combat-related conditions as verified by the U.S. Department of Defense A current member of any reserve component for the United States Armed Forces or the Florida National Guard A veteran with a "Honorable" discharge (Active duty for training may not be allowed for eligibility) Not claiming Veteran's Preference 03 Which level of education have you achieved? No high school equivalency High school graduate/equivalent Associates degree Bachelors degree Masters degree 04 What previous roles have you held that you believe qualify you for this position? 05 How many years of experience with progressively increasing responsibilities dealing with facilities management and project management software (I.e., Asset Essentials, Procore). Specific background (education or experience) in engineering and construction project management demonstrating a knowledge of design and construction projects or facility management industry practices do you have? None 1-2 years 3-4 years 5-6 years 7-8 years 9+ years 06 How many years of supervisory or lead experience do you have? None 1 year 2-3 years 4+ years 07 Do you possess a valid Florida driver's license or have the ability to obtain one within 30 days of hire? Yes No Required Question