State of Oregon
Benefit and Eligibility Worker (Human Services Specialist 3), Bilingual English
State of Oregon, Klamath Falls, Oregon, United States, 97603
Benefit and Eligibility Worker (Human Services Specialist 3), Bilingual English & Spanish Preferred
The Oregon Department of Human Services is proud to be an Equal Opportunity Employer. We are guided by our Equity North Star and our vision for a positive RiSE organizational culture that advances equity and diversity. We encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQIA2S+ community members, and others to help us achieve our vision of a diverse and inclusive community. Are you fluent in English and Spanish? Our diverse communities benefit from bilingual support. While not a requirement, preference will be given to candidates who possess this valuable skill. Opportunity awaits! Imagine being a guiding light for those in need. You have an opportunity to embrace diversity, equity, inclusion, and respect as you build trust during difficult moments. Make a difference in people's lives while nurturing your career. Summary of Duties
As a Benefit & Eligibility Worker, you will: Perform eligibility determinations, redeterminations, and periodic reviews. Conduct interviews with applicants applying for benefits. Communicate eligibility decisions to applicants. Provide person-centered services with a trauma-informed approach to identify needs. Be responsible for accurate and timely eligibility determinations across the state. Create a work environment where everyone feels welcomed, appreciated, and valued. Participate in professional development opportunities and ongoing education of cultural awareness. Minimum Qualifications
Two years of experience determining eligibility for an agency program by interviewing to assess the needs of clients and interpreting and applying the policies, rules, and guidelines applicable to the client's situation. An equivalent combination of education, training, and experience relative to the class concept. Essential Attributes
We are looking for candidates with: Experience conducting work that requires attention to detail, particularly with data entry and reviewing documents. Experience adapting communication style to explain complex information such as rules or procedures verbally and in writing to diverse audiences. Experience using time management, organization, and prioritization skills to meet deadlines. Experience providing customer service that is person centered and trauma informed. Demonstrated experience with technical skills that include basic computer and search engine knowledge, email communication, and learning new web-based platforms. Demonstrated experience developing meaningful relationships that foster trust, inclusivity, and respect. Experience building and maintaining positive relationships with co-workers and clients through empathy and professionalism. Preference will be given to candidates that are bilingual in Spanish and English. Working Conditions
Work will be conducted in offices, participant's homes, and other community sites. Occasional travel is required for conducting eligibility at local community sites. Employee's work schedule will be Monday - Friday from 8 am - 5 pm PT; hours may fluctuate based on service needs. Occasional, compensated overtime may be optional, including evening and weekend work. May work with individuals experiencing trauma or crisis. Some individuals may have challenges managing their emotions. May encounter situations requiring quick decision-making to ensure the safety of oneself or others. You will communicate with Oregon residents frequently over the phone and in-person. Attention all candidates! Application materials are screened for minimum qualifications and essential attributes to determine if you advance in the selection process. Clearly describe how you meet these requirements in your application materials. Your application materials are used to determine your starting salary range. Please ensure that all education and experience you would like considered is included in your application materials. Note: Your resume and cover letter may be uploaded in the Resume/CV field on the online application. You can attach multiple files in this area at once. Artificial Intelligence (AI) Usage: The use of outside resources such as Artificial Intelligence software during applicant skill assessments, examinations, and/or interviews is prohibited unless otherwise stated by the hiring agency. Unauthorized use of outside resources during the hiring process will result in disqualification. Background Checks and Requirements If selected as a finalist, we will conduct a criminal history and background check. Adverse criminal history or background check may lead to disqualification. The Oregon Department of Human Services does not offer visa sponsorship. Within three days of hire, you will be required to complete the US Department of Homeland Security's I-9 form confirming authorization to work in the United States. ODHS will use E-Verify to confirm that you are authorized to work in the United States. A valid driver's license and acceptable driving record are required for this position. Benefits ODHS Employee Resource Group communities that promote shared learning. Cost of Living Adjustments. Annual salary increases (until you reach the top of the listed salary range). Amazing benefits package. Possible eligibility for the Public Service Loan Forgiveness Program. Employment Preference Veterans' preference. General Information This is a permanent, full-time position and is represented by the Service Employees International Union (SEIU). This recruitment may be used to fill future vacancies in the same classification. Contact Information Please contact the recruiter for accommodation requests under the Americans with Disabilities Act (ADA), and application or job-specific questions. Please include the job requisition number: REQ-185230. Recruiter:
Amanda Alvarado. Email:
AMANDA.K.ALVARADO@odhs.oregon.gov Phone (call or text):
541-709-8695.
The Oregon Department of Human Services is proud to be an Equal Opportunity Employer. We are guided by our Equity North Star and our vision for a positive RiSE organizational culture that advances equity and diversity. We encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQIA2S+ community members, and others to help us achieve our vision of a diverse and inclusive community. Are you fluent in English and Spanish? Our diverse communities benefit from bilingual support. While not a requirement, preference will be given to candidates who possess this valuable skill. Opportunity awaits! Imagine being a guiding light for those in need. You have an opportunity to embrace diversity, equity, inclusion, and respect as you build trust during difficult moments. Make a difference in people's lives while nurturing your career. Summary of Duties
As a Benefit & Eligibility Worker, you will: Perform eligibility determinations, redeterminations, and periodic reviews. Conduct interviews with applicants applying for benefits. Communicate eligibility decisions to applicants. Provide person-centered services with a trauma-informed approach to identify needs. Be responsible for accurate and timely eligibility determinations across the state. Create a work environment where everyone feels welcomed, appreciated, and valued. Participate in professional development opportunities and ongoing education of cultural awareness. Minimum Qualifications
Two years of experience determining eligibility for an agency program by interviewing to assess the needs of clients and interpreting and applying the policies, rules, and guidelines applicable to the client's situation. An equivalent combination of education, training, and experience relative to the class concept. Essential Attributes
We are looking for candidates with: Experience conducting work that requires attention to detail, particularly with data entry and reviewing documents. Experience adapting communication style to explain complex information such as rules or procedures verbally and in writing to diverse audiences. Experience using time management, organization, and prioritization skills to meet deadlines. Experience providing customer service that is person centered and trauma informed. Demonstrated experience with technical skills that include basic computer and search engine knowledge, email communication, and learning new web-based platforms. Demonstrated experience developing meaningful relationships that foster trust, inclusivity, and respect. Experience building and maintaining positive relationships with co-workers and clients through empathy and professionalism. Preference will be given to candidates that are bilingual in Spanish and English. Working Conditions
Work will be conducted in offices, participant's homes, and other community sites. Occasional travel is required for conducting eligibility at local community sites. Employee's work schedule will be Monday - Friday from 8 am - 5 pm PT; hours may fluctuate based on service needs. Occasional, compensated overtime may be optional, including evening and weekend work. May work with individuals experiencing trauma or crisis. Some individuals may have challenges managing their emotions. May encounter situations requiring quick decision-making to ensure the safety of oneself or others. You will communicate with Oregon residents frequently over the phone and in-person. Attention all candidates! Application materials are screened for minimum qualifications and essential attributes to determine if you advance in the selection process. Clearly describe how you meet these requirements in your application materials. Your application materials are used to determine your starting salary range. Please ensure that all education and experience you would like considered is included in your application materials. Note: Your resume and cover letter may be uploaded in the Resume/CV field on the online application. You can attach multiple files in this area at once. Artificial Intelligence (AI) Usage: The use of outside resources such as Artificial Intelligence software during applicant skill assessments, examinations, and/or interviews is prohibited unless otherwise stated by the hiring agency. Unauthorized use of outside resources during the hiring process will result in disqualification. Background Checks and Requirements If selected as a finalist, we will conduct a criminal history and background check. Adverse criminal history or background check may lead to disqualification. The Oregon Department of Human Services does not offer visa sponsorship. Within three days of hire, you will be required to complete the US Department of Homeland Security's I-9 form confirming authorization to work in the United States. ODHS will use E-Verify to confirm that you are authorized to work in the United States. A valid driver's license and acceptable driving record are required for this position. Benefits ODHS Employee Resource Group communities that promote shared learning. Cost of Living Adjustments. Annual salary increases (until you reach the top of the listed salary range). Amazing benefits package. Possible eligibility for the Public Service Loan Forgiveness Program. Employment Preference Veterans' preference. General Information This is a permanent, full-time position and is represented by the Service Employees International Union (SEIU). This recruitment may be used to fill future vacancies in the same classification. Contact Information Please contact the recruiter for accommodation requests under the Americans with Disabilities Act (ADA), and application or job-specific questions. Please include the job requisition number: REQ-185230. Recruiter:
Amanda Alvarado. Email:
AMANDA.K.ALVARADO@odhs.oregon.gov Phone (call or text):
541-709-8695.