Ion Bank
ITM Teller - Hybrid
Job Category: Contact Center Requisition Number: ITMTE001651 Part-Time Hourly Range: $15.74 USD to $20.46 USD Location: Naugatuck, CT 06770, USA Job Details
Job Type: Hourly, Part-time 19 Hours Schedule: Hybrid position - 50% in office (One week on and one week off) Who We Are: At Ion Bank, we pride ourselves on providing exemplary customer service and building lifetime relationships by partnering with our customers to identify and achieve their financial goals. We are passionate about our Service Standards and live by them every day. As a result of Ion's continued growth, the bank consistently provides robust and diverse development programs for its employees with a goal of personal expansion. Not only does Ion prioritize its internal team, but additionally values the communities that the employees serve. The bank consistently encourages volunteerism from its employees to support customers and beyond. Apply now to join the Ion community! Who We Are Seeking For This Role: The ideal candidate will demonstrate and encourage high standards of behavior that is consistent with Ion's service Philosophy of Safety & Security, Accuracy, Responsiveness, Friendly, Personalized Service. Consistently demonstrates a strong commitment to Ion, willing to go "above and beyond" whenever necessary. This individual thrives in an environment that encourages teamwork and promotes inclusion by working with a variety of people. As a Contact Center Intern, you are responsible for: Performing financial transactions accurately and effectively while adhering to set policies and procedures remotely through the Personal Teller machines. Assist in the Contact Center as needed. Responsibilities: Ensure company service standards are achieved in area of responsibility Project a positive and highly professional image of the Bank by providing high quality customer service via video Ability to multitask and complete all tasks efficiently Excellent customer service skills via video as well as following all regulations to avoid loss or fraudulent transactions Accurately process customer's transactions and balance own terminal Cross sell bank products and be able to explain features and benefits Assist customers with their financial transactions accurately and efficiently Respond to customer inquiries for information and help to resolve customer questions/issues in a courteous and timely manner Receive, verify and process through the PC customer transactions Recognize and properly report any and all fraudulent, counterfeit or suspicious activity by customers or employees to the security department Verify specific customer information to ensure accurate processing and to prevent misuse or intentional fraud Accurately balance daily work. Education and Qualifications: High school diploma preferred. One-year customer service and/or cash handling experience, or some comparable combination of education and experience. Benefits: 401k and Employer Match 15 PTO Days Education Assistance Wellness Programs Job Shadowing Volunteer Opportunities Ion Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, or veteran status. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Job Category: Contact Center Requisition Number: ITMTE001651 Part-Time Hourly Range: $15.74 USD to $20.46 USD Location: Naugatuck, CT 06770, USA Job Details
Job Type: Hourly, Part-time 19 Hours Schedule: Hybrid position - 50% in office (One week on and one week off) Who We Are: At Ion Bank, we pride ourselves on providing exemplary customer service and building lifetime relationships by partnering with our customers to identify and achieve their financial goals. We are passionate about our Service Standards and live by them every day. As a result of Ion's continued growth, the bank consistently provides robust and diverse development programs for its employees with a goal of personal expansion. Not only does Ion prioritize its internal team, but additionally values the communities that the employees serve. The bank consistently encourages volunteerism from its employees to support customers and beyond. Apply now to join the Ion community! Who We Are Seeking For This Role: The ideal candidate will demonstrate and encourage high standards of behavior that is consistent with Ion's service Philosophy of Safety & Security, Accuracy, Responsiveness, Friendly, Personalized Service. Consistently demonstrates a strong commitment to Ion, willing to go "above and beyond" whenever necessary. This individual thrives in an environment that encourages teamwork and promotes inclusion by working with a variety of people. As a Contact Center Intern, you are responsible for: Performing financial transactions accurately and effectively while adhering to set policies and procedures remotely through the Personal Teller machines. Assist in the Contact Center as needed. Responsibilities: Ensure company service standards are achieved in area of responsibility Project a positive and highly professional image of the Bank by providing high quality customer service via video Ability to multitask and complete all tasks efficiently Excellent customer service skills via video as well as following all regulations to avoid loss or fraudulent transactions Accurately process customer's transactions and balance own terminal Cross sell bank products and be able to explain features and benefits Assist customers with their financial transactions accurately and efficiently Respond to customer inquiries for information and help to resolve customer questions/issues in a courteous and timely manner Receive, verify and process through the PC customer transactions Recognize and properly report any and all fraudulent, counterfeit or suspicious activity by customers or employees to the security department Verify specific customer information to ensure accurate processing and to prevent misuse or intentional fraud Accurately balance daily work. Education and Qualifications: High school diploma preferred. One-year customer service and/or cash handling experience, or some comparable combination of education and experience. Benefits: 401k and Employer Match 15 PTO Days Education Assistance Wellness Programs Job Shadowing Volunteer Opportunities Ion Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, or veteran status. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.