Insight Global
Job Description
Day-to-day:
The Desktop Engineer is a critical member of the North American IT Team providing support to internal employees. This individual will be responsible for maintaining the desktop and laptop infrastructure, along with associated applications. This is an internal customer-facing role, and requires excellent prioritization, responsiveness, and customer service, along with excellent written and verbal communication skills. In addition to client support, the Desktop Engineer will provide tier 1 and 2 support of systems and network (LAN and WIFI) for Flagship, Corporate and remote users.
Specific Job Functions:
Investigates and resolves computer software and hardware problems.
Respond to user requests for technical assistance through either phone, remote control or on-site support.
Resolves usability issues on systems and equipment in a timely basis.
Tests new hardware/software products for use and compatibility with existing systems.
Updates and maintains work in ticket-based tracking system.
Creates and maintains desktop and laptop standards through testing and certification.
Debugs and configures remote and WIFI connectivity problems.
Installs, moves, or removes computer equipment as required for user physical moves.
Escalates and coordinates problems to internal or external resources when required.
Provides user training on system access and usage.
Creates internal documentation and end-user training materials.
Provides networking support for the office and warehouse environments.
Maintain corporate standards, follow departmental procedures and clearly document projects as required for Audit compliance.
We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form (https://airtable.com/app21VjYyxLDIX0ez/shrOg4IQS1J6dRiMo) . The EEOC "Know Your Rights" Poster is available here (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf) .
To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .
Skills and Requirements
Desktop Engineering Support in a Corporate IT environment - 3 to 5 years
Technical training, certifications, or expertise with the following technologies:
o Active Directory, Microsoft O365, Windows10, Fortinet VPN, IP Networking, Anti-Virus/Malware products, PC Imaging software, ticketing systems
Advanced troubleshooting experience ITIL Foundations certification null
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.
Day-to-day:
The Desktop Engineer is a critical member of the North American IT Team providing support to internal employees. This individual will be responsible for maintaining the desktop and laptop infrastructure, along with associated applications. This is an internal customer-facing role, and requires excellent prioritization, responsiveness, and customer service, along with excellent written and verbal communication skills. In addition to client support, the Desktop Engineer will provide tier 1 and 2 support of systems and network (LAN and WIFI) for Flagship, Corporate and remote users.
Specific Job Functions:
Investigates and resolves computer software and hardware problems.
Respond to user requests for technical assistance through either phone, remote control or on-site support.
Resolves usability issues on systems and equipment in a timely basis.
Tests new hardware/software products for use and compatibility with existing systems.
Updates and maintains work in ticket-based tracking system.
Creates and maintains desktop and laptop standards through testing and certification.
Debugs and configures remote and WIFI connectivity problems.
Installs, moves, or removes computer equipment as required for user physical moves.
Escalates and coordinates problems to internal or external resources when required.
Provides user training on system access and usage.
Creates internal documentation and end-user training materials.
Provides networking support for the office and warehouse environments.
Maintain corporate standards, follow departmental procedures and clearly document projects as required for Audit compliance.
We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form (https://airtable.com/app21VjYyxLDIX0ez/shrOg4IQS1J6dRiMo) . The EEOC "Know Your Rights" Poster is available here (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf) .
To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .
Skills and Requirements
Desktop Engineering Support in a Corporate IT environment - 3 to 5 years
Technical training, certifications, or expertise with the following technologies:
o Active Directory, Microsoft O365, Windows10, Fortinet VPN, IP Networking, Anti-Virus/Malware products, PC Imaging software, ticketing systems
Advanced troubleshooting experience ITIL Foundations certification null
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.