Customer Service Specialist

Customer Service Specialist
Department: Emerald Logistix
Employment Type: Full Time
Location: Columbus, OH
Compensation: $18.50 - $24.00 / hour
Description
Job Title Customer Service Specialist
Location: Columbus,OH
Job Type: Full-time
Job Summary:
We are seeking a motivated and compassionate Customer Service Specialist to join our dynamic team. In this role, you will be the first point of contact for our customers, playing a crucial role in ensuring their satisfaction and loyalty. You will handle a variety of inquiries regarding our products and services, providing timely and effective assistance.
Key Responsibilities

• Handle customer inquiries via phone, email, and chat in a timely manner
• Provide accurate information about products and services
• Resolve customer complaints in a courteous and efficient manner
• Keep detailed records of customer interactions and transactions
• Follow up with customers to ensure their issues have been resolved
• Collaborate with internal teams to enhance the customer experience

Skills, Knowledge and Expertise

• High school diploma or equivalent required; bachelor's degree preferred
• Proven experience in a customer service role
• Strong verbal and written communication skills
• Ability to multitask and manage time effectively
• Proficient in using CRM systems and Microsoft Office Suite
• Strong problem-solving skills and attention to detail

Benefits

• Competitive salary and performance-based bonuses.
• Professional development opportunities.
• Flexible working arrangements.
• Health, dental, and vision insurance.
• Paid time off and company-sponsored events.