Children's National Hospital
Sr Patient Services Rep - CNPA Foggy Bottom/Capitol Hill
Children's National Hospital, Washington, District of Columbia, us, 20022
Performs all duties of Patient Services Representative (Children's National Pediatricians & Associates) and additionally, schedules and coordinates workflow of staff, provides quality control, monitors and provides guidance, provides training and orientation of staff, assists manager in monitoring inventory and ordering supplies. Works independently under minimum supervision.
This practice has work hours from 7:30 a.m. to 6 p.m., four days per week.
Qualifications: Minimum Education High School Diploma or GED (Required)
Minimum Work Experience 3 years Medical Office/Business Office experience. (Required)
Required Skills/Knowledge Basic math skills Basic knowledge of office procedures Basic knowledge of medical terminology Knowledge of patient financials & accounting Knowledge of insurance verification Knowledge of scheduling appointments Excellent communication (written and oral) and customer service skills Ability to follow precise procedures and is detail-oriented Knowledge of Microsoft Office suite Ability to coordinate and coach staff Ability to designate job and manage employee schedule Leadership skills to include proactivity, critical thinking, and problem solving.
Functional Accountabilities Office Support and Administration Assist Team Lead PSR with inventory and purchase orders. Train and/or provide orientation for staff as directed by the Team Lead PSR or Office Manager. Oversee and report unsafe behavior or performance. Coordinate and manage patient flow between administrative and clinical areas. Identify opportunities to improve administrative processes. Patient Account Maintenance and Responsibilities
Review, verify, and update patient account information at every visit as defined in the training manual. Collect appropriate copays, deductibles, and balances. Use credit balances when applicable and documents all financial transactions in the EHR. Resolve complex patient/insurance billing issues. Perform all other patient account duties as assigned. Reception / Customer Service
Greet patients and visitors in a prompt, courteous, and helpful manner. Answer phones and handle calls promptly and accordingly. Give and obtain accurate and pertinent information to and from callers. Manage all patient related communications as defined by the PCMH workflow. Patient Processing / Scheduling
Ensure complete patient registration by parent/guardian and populates all required registration fields in the EHR. Verify patient insurance eligibility and coverage prior to service. Ensure the schedule is accurate and up to date (Ex: check-in, check-out, and no shows). Oversee and schedules patient appointments accordingly based on the scheduling policy. Assist management with building and maintaining provider scheduling templates while optimizing schedules and maximizing visit capacities and patient flow. Safety
Speak up when team members appear to exhibit unsafe behavior or performance Continuously validate and verify information needed for decision making or documentation Stop in the face of uncertainty and takes time to resolve the situation Demonstrate accurate, clear and timely verbal and written communication Actively promote safety for patients, families, visitors and co-workers Attend carefully to important details - practicing Stop, Think, Act and Review in order to self-check behavior and performance Organizational Accountabilities Teamwork / Participation
Attend and assist in meetings as required, and participates in committees as requested. Participate in professional development activities. Organizational Commitment/Identification
Partner in the mission and upholds the core principles of the organization Committed to diversity and recognizes value of cultural ethnic differences Demonstrate personal and professional integrity Maintain confidentiality at all times Customer Service
Anticipate and responds to customer needs; follows up until needs are met Teamwork/Communication
Demonstrate collaborative and respectful behavior Partner with all team members to achieve goals Receptive to others' ideas and opinions Performance Improvement/Problem-solving
Contribute to a positive work environment Demonstrate flexibility and willingness to change Identify opportunities to improve clinical and administrative processes Make appropriate decisions, using sound judgment Cost Management/Financial Responsibility
Use resources efficiently Search for less costly ways of doing things
This practice has work hours from 7:30 a.m. to 6 p.m., four days per week.
Qualifications: Minimum Education High School Diploma or GED (Required)
Minimum Work Experience 3 years Medical Office/Business Office experience. (Required)
Required Skills/Knowledge Basic math skills Basic knowledge of office procedures Basic knowledge of medical terminology Knowledge of patient financials & accounting Knowledge of insurance verification Knowledge of scheduling appointments Excellent communication (written and oral) and customer service skills Ability to follow precise procedures and is detail-oriented Knowledge of Microsoft Office suite Ability to coordinate and coach staff Ability to designate job and manage employee schedule Leadership skills to include proactivity, critical thinking, and problem solving.
Functional Accountabilities Office Support and Administration Assist Team Lead PSR with inventory and purchase orders. Train and/or provide orientation for staff as directed by the Team Lead PSR or Office Manager. Oversee and report unsafe behavior or performance. Coordinate and manage patient flow between administrative and clinical areas. Identify opportunities to improve administrative processes. Patient Account Maintenance and Responsibilities
Review, verify, and update patient account information at every visit as defined in the training manual. Collect appropriate copays, deductibles, and balances. Use credit balances when applicable and documents all financial transactions in the EHR. Resolve complex patient/insurance billing issues. Perform all other patient account duties as assigned. Reception / Customer Service
Greet patients and visitors in a prompt, courteous, and helpful manner. Answer phones and handle calls promptly and accordingly. Give and obtain accurate and pertinent information to and from callers. Manage all patient related communications as defined by the PCMH workflow. Patient Processing / Scheduling
Ensure complete patient registration by parent/guardian and populates all required registration fields in the EHR. Verify patient insurance eligibility and coverage prior to service. Ensure the schedule is accurate and up to date (Ex: check-in, check-out, and no shows). Oversee and schedules patient appointments accordingly based on the scheduling policy. Assist management with building and maintaining provider scheduling templates while optimizing schedules and maximizing visit capacities and patient flow. Safety
Speak up when team members appear to exhibit unsafe behavior or performance Continuously validate and verify information needed for decision making or documentation Stop in the face of uncertainty and takes time to resolve the situation Demonstrate accurate, clear and timely verbal and written communication Actively promote safety for patients, families, visitors and co-workers Attend carefully to important details - practicing Stop, Think, Act and Review in order to self-check behavior and performance Organizational Accountabilities Teamwork / Participation
Attend and assist in meetings as required, and participates in committees as requested. Participate in professional development activities. Organizational Commitment/Identification
Partner in the mission and upholds the core principles of the organization Committed to diversity and recognizes value of cultural ethnic differences Demonstrate personal and professional integrity Maintain confidentiality at all times Customer Service
Anticipate and responds to customer needs; follows up until needs are met Teamwork/Communication
Demonstrate collaborative and respectful behavior Partner with all team members to achieve goals Receptive to others' ideas and opinions Performance Improvement/Problem-solving
Contribute to a positive work environment Demonstrate flexibility and willingness to change Identify opportunities to improve clinical and administrative processes Make appropriate decisions, using sound judgment Cost Management/Financial Responsibility
Use resources efficiently Search for less costly ways of doing things