Full-Time / Part-Time Center Associate

The Full-Time / Part-Time Center Associate delivers World-Class Customer Service to all of our customers by facilitating Packaging & Shipping Services as well as Small Office Solutions including Computer-related Assistance, Printing/Finishing Services, Digital Design Services, Notary Public Services, etc.

The Center Associate expertly advises our valued customers by providing accurate information on our array of products, services, and best-value options, and exhibits confidence through retained knowledge and best practices related to our industry.

The ideal candidate has previous retail sales experience, strong computer and internet skills, a friendly and genuinely helpful demeanor, and a professional appearance. He or she must be a fast learner who makes an effort to learn all aspects of the business in the shortest possible time in order to contribute to the team. RESPONSIBILITIES

Delivers outstanding customer service to walk-in customers and email/telephone inquiries.

Continuously practices good listening skills and maintains a professional atmosphere with customers and team members alike.

Takes action to learn all product and service offerings, implement alternative solutions, and keep up with industry trends.

Operates all equipment, software, and devices in an expert fashion and is willing to help teach others to do the same.

Maintains a clean, organized, and safe working environment.

Willingness to accept responsibilities for one's actions and assist with other duties, as needed.

QUALIFICATIONS

Strong Computer Skills (Knowledge of Basic Computer Operations, Microsoft Office Applications, and Adobe Suites Programs)

Strong Verbal/Written Communication Skills (Face-To-Face Interactions, Spelling, Grammar, Math, etc.)

Sense of Timeliness (Prompt, Reliable, and Responsible)

Physical Ability (Mobility, Flexibility, and Lift +40lbs)

Team Commitment (Present for Assigned Hours/Shifts, Short-Notice Help Flexibility, Team Player, etc.)

REQUIREMENTS

**PLEASE READ**

These items are

REQUIRED

for a position at either of the Pooler locations (not open to negotiation)

Part-Time Hours (20-30 hours per week) Weekday Shifts:

01:00pm to 07:00pm (exact closing time may vary)

Weekend Shifts:

08:30pm to 03:30pm (exact closing time may vary)

Mandatory Availability:

Monday Shifts / 3 out of 5 Weekday Shifts / Saturday Shifts (Rotating)

Full-Time Hours (30-40 hours per week) Weekday Shifts:

11:00am to 07:00pm (exact closing time may vary)

Weekend Shifts:

08:30pm to 03:30pm (exact closing time may vary)

Mandatory Availability:

Monday Shifts / 4 out of 5 Weekday Shifts / Saturday Shifts (Rotating)

Blackout Dates Peak Season (December - January)

Any scheduling adjustments, requests, or time-off during these months must be approved by the Franchisee

PAYMENT STRUCTURE

New Hire / Trainee (90 Days) Wage:

$13.00 per hour

Month 1:

In-Store Training

Month 2:

Web-Based Training Courses (WBTs) + Continued In-Store Training

Month 3:

In-Store Training Completion/Finalization

Customer Service Associate (CSA) Wage:

$14.00 per hour

Requirements:

Completion of Web-Based Training Courses (WBTs) + Ability to confidently perform the majority of day-to-day tasks with ease

Advancement:

Maintaining a positive-growing stride toward better understanding and mastering the day-to-day tasks + Continuing education through Quarterly-Assigned WBTs + Gravitation towards new responsibilities + Willingness to help teach others (New Hires / Trainees)

Senior Customer Service Associate (SCSA) Wage:

$15 per hour

Requirements:

1 Year Experience + Completion of All Assigned WBTs (Training/Quarterly) + Full understanding of all day-to-day tasks and procedures

Advancement:

Acquirement of Specialized Tasks or Skills (added responsibilities) + Ability to Open/Close Store + Notary Public Availability (if applicable)

Advancement Evaluations Completed Annually