Mississippi Staffing
Office Administrator
The Office Administrator plays a key role in supporting the day-to-day operations of Beyond the Brokenness Mental Wellness Solutions. This individual is responsible for front office functions, insurance verification, billing and coding, and providing exceptional customer service to clients and staff. The ideal candidate is detail-oriented, dependable, compassionate, and experienced in medical office procedures. Key Responsibilities: Administrative & Front Office Duties: Greet clients and visitors in a professional and welcoming manner. Answer and direct incoming phone calls and messages. Maintain office supplies, forms, and organizational systems. Assist in managing schedules, appointment confirmations, and follow-ups. Ensure office cleanliness, orderliness, and HIPAA-compliant storage of documents. Billing & Coding: Submit claims accurately and in a timely manner using EHR systems. Review insurance eligibility and verify client benefits prior to appointments. Process co-payments, account balances, and payment plans. Track and follow up on unpaid or denied claims. Coordinate with insurance companies regarding authorizations and appeals. Client Services: Assist clients with insurance questions, account inquiries, and paperwork. Ensure all client forms are completed and securely stored. Provide consistent, compassionate, and professional service in person and over the phone. Operational Support: Assist leadership with day-to-day administrative tasks and reporting. Help coordinate office communication and calendar usage. Maintain accurate records and documentation for compliance and audits. Qualifications: Required: High school diploma or GED. Experience in a medical office or behavioral health setting. Proficiency in medical billing, coding (ICD-10, CPT), and insurance processes. Excellent interpersonal and communication skills. Strong computer literacy (Microsoft Office, Google Workspace, EHR software). Preferred: Experience with mental health or wellness practice operations. Familiarity with HIPAA, Medicaid, and private insurance providers. Certification in Medical Billing and Coding is a plus.
The Office Administrator plays a key role in supporting the day-to-day operations of Beyond the Brokenness Mental Wellness Solutions. This individual is responsible for front office functions, insurance verification, billing and coding, and providing exceptional customer service to clients and staff. The ideal candidate is detail-oriented, dependable, compassionate, and experienced in medical office procedures. Key Responsibilities: Administrative & Front Office Duties: Greet clients and visitors in a professional and welcoming manner. Answer and direct incoming phone calls and messages. Maintain office supplies, forms, and organizational systems. Assist in managing schedules, appointment confirmations, and follow-ups. Ensure office cleanliness, orderliness, and HIPAA-compliant storage of documents. Billing & Coding: Submit claims accurately and in a timely manner using EHR systems. Review insurance eligibility and verify client benefits prior to appointments. Process co-payments, account balances, and payment plans. Track and follow up on unpaid or denied claims. Coordinate with insurance companies regarding authorizations and appeals. Client Services: Assist clients with insurance questions, account inquiries, and paperwork. Ensure all client forms are completed and securely stored. Provide consistent, compassionate, and professional service in person and over the phone. Operational Support: Assist leadership with day-to-day administrative tasks and reporting. Help coordinate office communication and calendar usage. Maintain accurate records and documentation for compliance and audits. Qualifications: Required: High school diploma or GED. Experience in a medical office or behavioral health setting. Proficiency in medical billing, coding (ICD-10, CPT), and insurance processes. Excellent interpersonal and communication skills. Strong computer literacy (Microsoft Office, Google Workspace, EHR software). Preferred: Experience with mental health or wellness practice operations. Familiarity with HIPAA, Medicaid, and private insurance providers. Certification in Medical Billing and Coding is a plus.