Uptime Institute
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Uptime Institute is an unbiased advisory organization focused on improving the performance, efficiency, and reliability of business-critical infrastructure through innovation, collaboration, and independent certifications. For over 30 years, the company has established industry-leading benchmarks for data center performance, resilience, sustainability, security and efficiency, which provide customers assurance that their digital infrastructure can perform across a wide array of operating conditions at a level consistent with their individual business needs.
Role :
We are seeking a highly skilled Senior Salesforce Administrator/Analyst to join our team, serving as a key player in driving strategic Salesforce initiatives. Reporting directly to the Chief Information Officer, this role demands comprehensive expertise in Salesforce architecture, administration, and hands-on configuration. You will collaborate closely with Sales Operations and various business stakeholders, ensuring Salesforce effectively supports business processes and enhances user productivity and satisfaction.
In addition to managing daily Salesforce operationsincluding user account administration, helpdesk tickets, security configurations, and workflow automation using Flow, Apex, and approval processesyou will play a pivotal role in vendor and product selection, particularly leading our initiative to migrate from Salesforce CPQ to a new solution. You will be responsible for end-to-end management of this migration, encompassing requirements gathering, solution evaluation, data migration planning, and the successful deployment of the selected tool. Your role will also heavily involve the optimization and clean-up of the current Salesforce organization, improving data integrity, enhancing system documentation, reducing technical debt, and streamlining system performance.
Furthermore, your responsibilities will include proactive identification of platform enhancements, development of a strategic Salesforce roadmap, and clear communication of changes to users and stakeholders. You will drive user adoption through effective training initiatives, ensure ongoing data accuracy via robust data management practices, and maintain Conga Composer templates to support efficient proposal and document automation. Your dedication to best practices, system scalability, and an exceptional user experience will be critical in shaping our Salesforce ecosystem for long-term success.
Responsibilities :
Work closely with the Chief Information Officer, and be a trusted partner to Sales Operations
Develop deep understanding of company business processes
Manage user accounts, licenses, roles, profiles and permissions, etc.
Salesforce configuration changes, including (but not limited to) Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards, and reports
Create triggers and Apex code
Identify and gather requirements, translating them into best practice, scalable solutions with a focus on exceptional user experience
Identify unused or underutilized platform features
Create a platform roadmap and define priorities, liaising with stakeholders
Own the communication of any platform changes to end users and stakeholders
Data import/migration
Data management to improve Salesforce data quality, implementing rules and automation as needed
Data deduplication, including the use of Cloudingo
Proactive system maintenance, including security reviews, release updates, and health check
Create and maintain Conga Composer templates for document (e.g. proposal) generation
Monitor and improving user adoption
New user and ongoing user training
Maintain and enhance technical documentation
Work with integrated applications, including Conga, Marketo, and SurveyMonkey
Release/change management; ownership of communication of any platform changes to end users and stakeholders
Qualifications :
Strong Salesforce product knowledge
4+ years of hands-on Salesforce Administration experience with Sales Cloud and CPQ
Certified Advanced Administrator certification
Other advanced Salesforce certifications a big plus
Experience with Conga Composer and other Conga tools a big plus
Experience with Salesforce DevOps tools and processes
Experience developing and maintaining comprehensive technical documentation
Knowledge, Skills, and Abilities:
A proactive attitude towards platform enhancements
Designing scalable, best-practice solutions
Excellent relationship-building skills
Ability to liaise with stakeholders at all levels
Translating requirements into technical solutions
Experience in change management and governance
Training end users and key stakeholders
Technical documentation
Availability and responsiveness to questions
Seniority level
Seniority level
Mid-Senior level Employment type
Employment type
Full-time Job function
Job function
Information Technology Industries
IT Services and IT Consulting Referrals increase your chances of interviewing at Uptime Institute by 2x Inferred from the description for this job
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Seniority level
Mid-Senior level Employment type
Employment type
Full-time Job function
Job function
Information Technology Industries
IT Services and IT Consulting Referrals increase your chances of interviewing at Uptime Institute by 2x Inferred from the description for this job
Medical insurance Vision insurance 401(k) Disability insurance Get notified about new Salesforce Administrator jobs in
Boston, MA . SALESFORCE ADMINISTRATOR & BUSINESS ANALYST, CARB-X (remote)
Principal Salesforce Engineer (Sales Cloud) REMOTE
Bedford, MA $155,000.00-$165,000.00 1 week ago Boston, MA $123,000.00-$167,000.00 3 days ago Boston, MA $120,000.00-$240,000.00 1 month ago Salesforce Solutions Architect (Technical Solutions Engineer)
Boston, MA $100,000.00-$110,000.00 2 weeks ago Bedford, MA $80,000.00-$100,000.00 2 weeks ago Senior Solutions Engineer, Strategic Accounts - Northeast Region
Boston, MA $195,000.00-$326,000.00 2 weeks ago Staff Engineer - Finance Data Specialist (Remote)
Boston, MA $115,000.00-$260,000.00 6 hours ago Boston, MA $138,000.00-$208,000.00 13 hours ago Junior Software Engineer, Full Stack (Remote)
Boston, MA $50,000.00-$70,000.00 3 weeks ago Pembroke, MA $100,000.00-$120,000.00 2 days ago Were unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr